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Best Buy Cascade Station
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Frequently Asked Questions About Best Buy Cascade Station
How do I check product availability at the Cascade Station Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Cascade Station Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Cascade Station stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Cascade Station Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(5276 reviews)
N8
July 27, 2025
2 out of 5
Help was nonexistent
Response from Best Buy
July 28, 2025
Hi there,
Thank you for taking the time to share this review here, although we hate to hear you had a hard time reaching support while shopping in-store. We would like to get some more details from you to ensure this is escalated to the appropriate teams for review.
To get started, please send us a message on Facebook (https://bby.me/qp75yc), Twitter/X (https://bby.me/o7fw6a), or Instagram (https://bby.me/8bb57d). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Please also include a note stating you are reaching out from a Google review by including this reference number: #21297. We look forward to hearing from you!
Regards,
^Katie
Juan A
July 26, 2025
1 out of 5
Very poor customer service also when I asked to purchase Nintendo switch 2 the cashiers said the would not process order and I was to call customer support to make purchase. This is makes no sense u should b able to make any purchase u want at any best buy and apparently not cascade station. I dont recommend anyone going to cascade station best buy ever go somewhere else where customer service is a priority.. to respond to your reply the Nintendo switch 2 was available i showed the cashiers the online availability and the cashier still refused to process my in person order. I have gone to other best buy stores and the cashiers always process my orders. The cascade station best buy cashiers are the only place that refused my service. DONT SHOP AT CASCADE STATION
Response from Best Buy
July 27, 2025
Hello,
Thanks for sharing your feedback with us. I know the Nintendo Switch 2 is still a hot new item, so I can appreciate your eagerness to be able to purchase one. Being informed that you couldn't get it at the Cascade Station store wouldn't have been ideal.
Since the release of this console, they have frequently sold out, so it's not always possible to get one purchased. As we get new inventory in, sometimes they have been available online only and other times it's been in store only. I'd be happy to have this looked into further with you.
Feel free to send a private message on one of our social media platforms, Facebook (https://bby.me/3uu5wt), Twitter/X (https://bby.me/81i6xg), or Instagram (https://bby.me/g14ta8). Please also refer to your "Google review #21036" in your message to us.
Sincerely,
^ Melissa
Gisela C
July 23, 2025
5 out of 5
Best place to!! Period!!
Garrett B
July 22, 2025
5 out of 5
Stephen has been above and beyond each time in this store the few times I have frequented. Helped get our business dialed for the long term in with new hardware accounting for application and intent - better yet figuring out the deals in the process.
Good store , better team, and great individual in Stephen.
Thank you, Garrett