Best Buy Cascade Station

Jo saved this visit** I want this review to go directly toward Jo, who checked me out during a recent visit. I waited a good while in the checkout line before Jo called me over. While I waited, I noticed four other employees standing behind the counters talking and not engaging with the line. I stayed patient, but I was getting close to saying something about the wait. Once Jo wrapped up what she was working on, she noticed me, called me over, and took great care of me. She was friendly, easy to talk to, and we chatted a bit while she rang up my keyboard. It was simple, genuine customer service, the kind that's rare to find these days. I've managed customer service teams myself, so I know the difference between someone doing the bare minimum and someone actually doing their job well. Jo did her job well. Her four coworkers standing around were not. Honestly, if it weren't for Jo, this would've been a negative review. She's the reason I'm leaving five stars instead. I hope Best Buy recognizes her for it, because she's the one who kept a customer. Thank you, Jo.

Every person that worked there asked if we needed help and then security followed us around like we were criminals to the point that I wanted to just in spite but there are alot of cool shit in there to much to see in just a couple hours

We had a problem with the Ai on Robert phone and the phone tech fixed it no problem.

Friendly and helpful staff. Easy pick up for our order.