Best Buy Salem

The level of frustration I feel about this situation is unreal. I ordered a computer online and then received a message saying it wouldn't arrive until September. I needed it this week, so I called customer service. They told me to drive to the store because they had the exact same computer available. I drove 2.5 hours to the store, only to be told they couldn't help because the computer was at another location and hadn't been released for delivery. After 45 minutes of back-and-forth, their solution was for me to buy a second computer and then return the original order later. Then, they switched back to me waiting until they released the delivery again so they could coordinate on the backend. I could have been there for HOURS longer. So after a 5-hour drive round trip, nearly an hour wasted in the store, gas money spent, and an entire day lost, I left with nothing. No computer. No resolution. I'm genuinely astonished by how inefficient and burdensome this process was for me as a customer. The lack of coordination between online ordering, customer service, and the store turned what should have been a simple purchase into an exhausting and frustrating experience. This is a horrible example of how to resolve a customer issue.

Bad service

Had absolutely not even one case for the pixel 10 fold which they sell so that seems silly.

Took long time to get some one to help me buy a printer and didn't know much about sublimation printing