Best Buy Springfield

Great deals, got an Insignia 50 inch tv for $190!!!

Really enjoy how informative staff can be when needing to understand more about items. I also enjoy the area where you can. Test hand held Dyson vacuums.

Buy video games and more

On 7/24/24 I purchased a tablet online. I picked it up the next day and also completed a trade-in for the same model tablet that my son had accidentally broken. We are currently using T Mobile as our cellular services provider. I needed a quick solution and found this great deal on the Best Buy website. So, I made the purchase and went to my local store (3300 Gateway St. Springfield Oregon 97477) the next day. Before turning in my trade-in for a $21.00 discount I asked the associate if the tablet I purchased online was compatible with my cellular provider. She assured me that Yes, it is and I will be able to insert my SIM Card and be able to use it with my T Mobile Service. Then it was at that point that I gave my tradeon to Best Buy only because I was assured that the tablet I purchased was the correct one. When I got home that evening I called T Mobile and asked them if they could assist me and they told me that the table I purchased was not compatible and that I should go into a T Mobile store to make sure it was a table they could connect to their services. I then went to my local T mobile store and they assured me that the tablet I purchased from Best Buy was not compatible with their services. I proceeded to tell them that they assured me that it would. I then rushed over to the Best Buy store to make a return and was told that I could not be given my trade-in back but I can get a refund of the tablet. Knowing that I am still paying T Mobile for the broken tablet I told them that they had given me false information and that If I had known it was not compatible I would've never made that transaction for the trade in since I am still paying for that tablet under my T Mobile cellular plan. I was very disappointed and upset that it was without the broken tablet and that they could not return it back to me since they initially provided me with false information and I asked them if they are sure that the table is compatible. I feel that it was not my mistake and was provided with inaccurate information. The person advised me to call customer service and they were unable to assist me and advised me to talk to someone at the store. So now it was twice that Best Buy had given me inaccurate information. The next morning I went to the Best Buy store to try to solve the problem since we were leaving for the airport for a family emergency and my 6 year old needed a tablet. Again the store manager Gave me the same information and told me that she could not give the trade-in device back to me. Unfortunately, this was one of the worst experiences ever and I feel that Best Buy could have done so much better in this situation. I was provided with inaccurate information twice and several Best Buy associates seemed unwilling to help or empathetic. Chances are that no manager will ever read this and even respond to me. I for one will never shop, promote and recommend anyone for purchasing at Best Buy. My hope is that someone does respond to me and tries to persuade me in not giving up on Best Buy.