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Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
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Frequently Asked Questions About Best Buy Springfield
How do I check product availability at the Springfield Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Springfield Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Springfield stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Springfield Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
3.9(4438 reviews)
Diane H
June 19, 2026
5 out of 5
This best buy is the best they have great customer service and really take care of us!
Aaron D
June 16, 2026
4 out of 5
They got some good stuff in there, ultimately not what I wanted. And not what I needed. But good people that work there do their absolute best. Some of the prices are decent, but you need to watch if you're looking for wireless compatibility on especially car radios. Still worth the stop.
Rebekah T
June 15, 2026
1 out of 5
Tried to buy a desktop. It was scheduled for Tuesday. Got an email on Sunday saying it was out for delivery and required a signature. This email came fifteen minutes before it was at my door. I wasn't home to sign. Because I only got a fifteen minute heads up. So I couldn't sign and put off all my other plans in case they tried to redeliver. They never did. At the end of the day the status suddenly changed to returned. Called and was told that I couldn't get my desktop because it was returned and I can't get the money back until the desktop is physically back at the store. So not only am I out a computer, I'm also out a good amount of money for an undisclosed amount of time.
Eric z
June 14, 2026
1 out of 5
LOL, bought a open box tv that was supposed to be in good condition, well, no feet or power cord or remote. thats good condition, id hate to see there fair condition. anyways took it back and then they said it was a dif serial number, maybe they should be investigating there employees. after a bit they decided to stop lying, be very careful in this store, esp. with open box items its a big scam.
Response from Best Buy
June 15, 2026
Hello Eric z,
We can see why you’d be upset if your open boxed item was not in the condition you were expecting, and we’re really grateful you took the time to share your experience with us. We want to see if we can help. To connect with a representative directly, please reach out through one of our social media channels listed below and include your Google Review #172601 in a private message. We’re here to listen and help however we can.
• Facebook (https://bby.me/8e0HZp)
• Twitter/X (https://bby.me/PKxBbL)
• Instagram (https://bby.me/2U9dsU)