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Best Buy Springfield
Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
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Frequently Asked Questions About Best Buy Springfield
How do I check product availability at the Springfield Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Springfield Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Springfield stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Springfield Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
3.9(4314 reviews)
Lila M
October 02, 2025
5 out of 5
They have the C charger wall block that I needed for my Samsung Galaxy 8 watch
Lorin L
October 02, 2025
1 out of 5
I used to shop here frequently. They certainly have a wide selection. Sometimes I find a helpful sales clerk
This last interaction my 8 yo washer was having an issue. I called and was transferred once after a ten minute call after another ten minute call I was told I qualified for extended warranty but there were no services in my area,
I went in to the store and asked the clerk if Best Buy services appliances, just an information seeking question.
She raised her voice and told me. “ We live in a throw away society and you’re lucky you’re washer later that long”
I outta be able to come in and ask a few questions about an appliance I purchased there and not get yelled at
I will NEVER return to this store
If you think you notice terrible customer service after you’ve purchased a product you’re probably right
There are a few store with good customer service still available. I highly recommend giving your business to them
Response from Best Buy
October 02, 2025
Hello, Lorin,
Thank you for leaving us a review. We can certainly understand the importance of needing assistance with your washer. Getting support should be easy. We appreciate your feedback, and would like to look into this matter further. Please reach out to us via social media. Our team will be happy to assist you on the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kindly mention the phrase “Google Review, Convo #50899” when reaching out on social media.
Eric R
October 01, 2025
1 out of 5
Oh my god what happened to Best buy You went from the world's best customer service to the worst. I should not need a customer ID number to ask if you guys have an Xbox
Response from Best Buy
October 01, 2025
Hey,
Not receiving that awarding customer service from Best Buy is frustrating. Allow us to hear more about this experience. Please feel free to contact us on Facebook, Twitter/X, or Instagram. Mention review #50650.
Lisa's B
September 30, 2025
5 out of 5
Has a calm environment and tons of tech for all the tech nerdies :) about 30% of their things are behind glass which sucks, but with all thats happening to the world its necessary.