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Best Buy Springfield
Services Offered
Geek Squad Services
Apple Shop
Windows Store%20--%3e%3csvg%20version='1.1'%20id='Layer_1'%20xmlns='http://www.w3.org/2000/svg'%20xmlns:xlink='http://www.w3.org/1999/xlink'%20x='0px'%20y='0px'%20viewBox='0%200%2024%2024'%20style='enable-background:new%200%200%2024%2024;'%20xml:space='preserve'%3e%3cpath%20d='M14,1h-4c-5.98,0.22-8.75,2.99-9,9v4c0.23,5.99,4,8.72,9,9h4c6-0.28,8.8-2.98,9-9v-4C22.7,4.01,20.03,1.34,14,1z%20M16.42,16%20c-0.32,2.21-2.14,3-4.4,3c-2.34,0-4.52-0.88-4.52-3.79v-1h3.41v1.25c0,0.75,0.44,1.21,1.23,1.21c0.83,0,1.11-0.42,1.23-0.88%20c0.04-0.25,0.08-0.62-0.04-0.96c-0.67-1.71-5.07-2.5-5.63-5.17C7.54,9.04,7.58,8.5,7.66,7.92C7.98,5.79,9.8,5,12.02,5%20c1.74,0,4.2,0.46,4.2,3.29v0.92h-3.09c0,0,0-0.54,0-0.79c0-0.75-0.44-1.21-1.15-1.21c-0.79,0-1.07,0.46-1.15,0.88%20c-0.04,0.17-0.08,0.46,0,0.71c0.36,1.5,5.07,2.33,5.59,5.08C16.46,14.12,16.58,14.88,16.42,16z'/%3e%3c/svg%3e)
Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
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Frequently Asked Questions About Best Buy Springfield
How do I check product availability at the Springfield Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Springfield Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Springfield stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Springfield Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
3.9(4169 reviews)
sebastian s
January 16, 2025
1 out of 5
Placed an order for pickup and waited for it to be ready. Was notified it was ready and showed up a few hours later only for them to tell me it will be ready in 1 hour. There were 4 people sitting around behind the counter do nothing and I asked can someone possible grab it now. I was than informed that they had actually sold my online order to someone and that my order is now gone. Quality time at Best Buy 0/10 experience.
Response from Best Buy
January 17, 2025
Hi, Sebastian,
We appreciate you taking the time to share this review here, although we hate to hear this was your recent experience while placing an online order with us. We would like to get some more details from you and ensure your feedback is escalated to the appropriate teams for review.
To get started, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Please also include a note stating you are reaching out from a Google review by including this reference number: 64692694. We look forward to hearing from you!
Regards,
^Katie
barb h
January 16, 2025
1 out of 5
Best Buy lies to their customers.
I bought a garmin watch prior to Christmas and was told I have 90days to return. I happen to come to store on Jan 15. Well before 90days but I was told I have a return window that literally ended yesterday. The children, all under 30yr, that run Best Buy are not helpful. I have a box that is unopened and can be sold today. But they will not honor a return and believe I’m lying about store associate telling me about 90 day policy. I expect corporate to do better!!
Ps a good thing about Best Buy is they keep a history. A bad thing is they can’t move history from various phone numbers. So I have purchased under 4 different numbers and names.
Response from Best Buy
January 17, 2025
Hello, thank you for taking the time to reach out to us, and share your experience, here on Google. I also like to know that I have all of the policy details when I am shopping. Can you please reach out to us on Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy) with the information below, as well as more detail about your experience, so that one of our specialists can continue documenting this for you? Please begin your message with "This is in regards to my Google Review 64691031".
Full Name
E-mail Address
Phone Number
Regards,
^Josh
Sue P
January 15, 2025
5 out of 5
My favorite place for appliances and tech support. Being a member is so worth it@
Mrs. C
January 14, 2025
4 out of 5
As always, the staff members here at Best Buy were attentive and knowledgeable, the shelves were stocked with a full selection of products, plus the clearance rack had some amazing deals.
The store was easily accessible, had ample parking, was well lit, and was well maintained.
This is consistent with my past experiences at not only this particular store but at all Best Buys I've visited in the past so I would definitely recommend it.
Best, Charlene~