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Frequently Asked Questions About Best Buy Springfield

How do I check product availability at the Springfield Best Buy?
How do I check my order status?
My local Springfield Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Springfield stores’ holiday hours?

Recent Reviews

3.9
(4286 reviews)
Indiah M
August 21, 2025
1 out of 5
Zero stars would be my rating for this store where I recently went to shop for a specific item, plus inquire about the Geek Squad service. "Rude" doesn't even begin to describe the attitude of the Best Buy employee. He repeatedly interrupted me when I tried to ask questions and even sarcastically demanded to know if I "even have a phone or a computer." I walked out and I won't be back.
Response from Best Buy
August 21, 2025
Hello, Indiah. Thank you for reaching out. I would be upset as well if I felt the staff was not being as helpful or as polite as expected. We would be glad to document your feedback and help assist. If you have a minute, please reach out us to in a private message on Facebook (https://bby.me/dn41gh), Twitter/X (https://bby.me/wfllz1), or Instagram (https://bby.me/1jrmre). When you reach out, please include Google Review number 32665. Best, ^Allison
Mark B
August 21, 2025
4 out of 5
Ordered online. Picked up in an hour. Smooth process!
Giovanni F
August 20, 2025
1 out of 5
sold me an expensive device with manufacturing problems and no assistance
Response from Best Buy
August 20, 2025
Hello, Giovanni, Thank you for sharing your feedback regarding your purchase with us. What you’ve mentioned is quite concerning. We try to pride ourselves in ensuring we provide great customer service, and I would be reaching out as well if this were happening to me. Let’s get this documented and reviewed further for you. First, we will need more details from you. Please message us through one of our social media channels bellow: Instagram (https://bby.me/sp8ddw) X/Twitter (https://bby.me/70l0ug) Facebook (https://www. https://bby.me/zc1743) Be sure to send the full details of your situation. Also add Google Review 32199. We look forward to hearing from you. Regards, ^Deysha
Tobin F
August 16, 2025
5 out of 5
We bought a Washing machine and pick up was fast and easy

About Best Buy Springfield

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