Frequently Asked Questions About Best Buy Springfield
How do I check product availability at the Springfield Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Springfield Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Springfield stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Springfield Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
3.9(4320 reviews)
K 2
October 26, 2025
2 out of 5
The way they try to get you to sign up for their credit card is shady. The apology that followed was not genuine.
Giving two stars as they did have what I was looking for and employee at front door greeted and directed me. Felt welcomed by them and they saved me time.
I'm still pissed off about that checkout experience. I'll never do business there again.
Response from Best Buy
October 26, 2025
Hello,
Allow us to hear more about the recent checkout experience. Please connect with us on social media private links below. Mention review #60775 along with more details.
Facebook (https://bby.me/vl2sk9)
Twitter/X (https://bby.me/5rofpq)
Instagram (https://bby.me/nfiw4l)
Marni G
October 24, 2025
3 out of 5
Long wait times even though they have plenty of staff wandering around, customer service over the phone is less than ideal. Decent price on electronics though.
Response from Best Buy
October 25, 2025
Hello Marni,
Thanks for reaching out and providing your feedback. We are saddened to hear that you had a negative experience with us. We would love to document your experience and help any way we can. To continue, please contact us on Facebook (https://bby.me/28seeq), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Be sure to mention this is regarding your Google Review 60303.
Kindest Regards.
Pam K
October 24, 2025
5 out of 5
I got a new dryer today. When the delivery driver started he didnt like the sound. He sent a message about it. Jake stayed in touch with my daughter all day about getting a new dryer. Sam called me to sent up a new appt. All were great to work with
James C
October 24, 2025
5 out of 5
I purchased an open box tv at an amazing price. I couldn't believe it...