Best Buy Springfield

Very poor communication between employees. Went to trade in my old phone through Verizon for an 18 pro and it took 2.5 hours for them to simply sell it to me. One guy was helping me and like 30 mins into the process, he had to stop because it was his lunch break... What??? Had to restart the ENTIRE process with a different guy who had never done this process before, and it took him several tries to do it. I had to leave before they could transfer the data (thought more than 2 hrs would be plenty of time) so I left the old phone for them to do the data transfer. Went back a couple hrs later to pick up the new phone only to hear that they forgot the password for the phone and couldn't do anything about it. Mind you, this was for my grandma's trade-in (both of us were trading in) so they couldn't even call me to ask because they didn't know that my service on the old phone would be shut off as soon as they sold me the new phone (the guy thought and told me I'd still have service until I fully activated the new one). My grandma was phone-less for over 2 hrs and I couldn't even text or call unless on WiFi. Had to wait 30 extra mins for them to do the data transfer once we went back. Ridiculous! Fast forward to today, I went to trade in MY old phone and ended up not being able to get a refund for the trade-in value. Last week during the process, they told me that they would price-match Apple's trade-in value. My grandma ended up getting that value taken off the total price, and they said I could do the same by simply coming back and trading it in. I was very disappointed to find out that the only way I was able to get the trade-in value was through a Best Buy gift card. I was first directed to customer service, then they directed me to the Verizon desk because they said I could get the money back directly on my account that way. The same guy helping us last week was there again and was completely clueless. I ended up talking to one of the managers who told me that since the new phone was already paid for, there was nothing else they could do about it other than give me a Best Buy gift card. I didn't want a GIFT CARD; I wanted extra money to put toward something else, like bills and groceries. Apparently, they actually used a gift card to "refund" the trade-in value for my grandma's phone. I was unaware of this, and had I known, I would have stayed last week (even though I was late to other plans already...once again, thought I had given them WAY more than enough time) and let them do the data transfer themselves, but again, I was not informed about the gift card thing. All I was told was that I could do the data transfer myself, go back any day to do the trade-in, and that I'd get the money back. All in all, I was very disappointed and frustrated with the lack of communication. I don't know if this was all supposed to be common sense, but I felt extremely misinformed about everything. Felt like a total rip-off and a huge waste of time. Please, if you have the time, go to the Apple Store in Portland!!

Very cool to have midnight release of Ocarina of time for the switch 2

Great service

Richie was very knowledgeable and a great help.