Very good customer service,the sales person was courteous and very patient.
Always helpful & informative staff to answer questions and help locate items.
Dion is the best! He helped me a ton on how to get my big tv home and was so nice and professional when he loaded it in my car.
Every sales person was to busy to show us where the products were , I was told way to busy to answer questions , all I wanted was a product that was behind him.
I know places can be busy , buy totally dissatisfied this trip.
Response from Best Buy
December 02, 2025
Hello Kara,
Thanks for reaching out and providing your feedback about your shopping visit at our Springfield location. We would love to document your experience to find ways to strengthen customer relations. You can find us at a Social Media platform listed below and reference Google Review #80261 in a private message.
Facebook (https://bby.me/hm6yxl)
Twitter/X (https://bby.me/argrqr)
Instagram (https://bby.me/q3at4c)