Best Buy Tualatin

I went here for a online pickup order for some items. The customer service was horrible from the associate Steven and the manager Corbin. I walked in and was not greeted yet everyone who walked in after me was. I then walk over the register and asked where to go for the online pick up orders. Steven then points over to the pick up area counter directly next to him. I wait for about a good four minutes and noticed that I’m the only customer there. Still waiting, I have yet to see Stephen call or page someone to come assist me in the area. Hes just standing there and scrolling on his phone. Then two other customers walk up to the register he is at. The first customer purchased something off the floor so they got rung up and left and then the second customer stated that they were there for an online pick up order as well. Steven then proceeded to go to the back and help this customer get their pick up items and checks them out. At this point I am in disbelief because I have been standing there for almost 10 minutes and I have not been helped. After the customer checks out and leaves. Steven is still standing there at the register on his phone and then he finally asked says that he can assist me. I then say how I had been standing there with no other customers in this area for a good solid four minutes yet I was not helped and if this is the way that they run business by blatantly ignoring customers. I then asked to speak to the manager, Steven then points at the manager and I walk up towards him. (Corbin). I explain how I had been waiting and wasnt assisted yet two other customers who came WELL after me were assisted, and one customer even being there for the same service I needed. The first thing Corbin does is deny my claim basically by saying “There were probably other customers ahead of you” I was SHOCKED. Because the first thing I said to him was that I was the only person in line for a good solid 4 minutes at least and there were two associates at the register. So to blatantly not listen to what I told him then not believe me was frustrating. I then say AGAIN how I was the first person there and he helped two other people before me and watched me wait. Corbin then says “So what do you want me to do?” Unbelievable! I then say I just want to get my pickup items. We walk back up the pickup counter and I show the email and my ID and Im asking is this how they run business because its quite unprofessional and Im thinking about returning these items now as im flustered. Corbin and Steven then sees that Im purchasing high value items and their entire demeanor changes. Now they finally see me as a customer. I tell Corbin that I will be contacting corporate to which he says “There’s no need to do that.” All while not being provided a way to contact corporate or to put in a complaint. I would not recommend shopping here as a POC or if youre not dressed in attire to their “ideal” customer. ZERO STARS!

After standing in appliances for 40 mins we finally tracked someone down. Bought a washer dryer tower for $2200, and was set for a Saturday delivery. I was told they would call the day before to narrow down a time. I take work off. I get a voicemail Friday from some sketchy number - foreign guy I can’t understand half of what’s said. I call back - no answer all day no voicemail set up. Call Best Buy - now Sat day off - I’m told there’s no appointment.. This is a consistent issue with Best Buy as they did this on a tv install as well. They clearly don’t care about customers time. Buy from different company.

Friendly people.

One of the last places to see and touch electronics before you buy them. Definitely a place to go if you have questions about something you're looking at, or know exactly what you want.