Best Buy Tualatin

The details of a botched celle phone purchase are too much for here. But An incompetent and uncarring employee insured that I will never return to this (or almost any other ) Best Buy - forever.

Skip Best Buy and just go to Costco. It’s a yearly membership for $40 and you get better prices, a lifetime return policy, and customer service that actually helps instead of deflects. The entire process is simpler, clearer, and more respectful of your time. At Best Buy Tualatin I purchased a fridge during a $200 gift card promo, canceled it, and bought a different model all within 10 hours. I never left the store with the first fridge. Even though two supervisors Sam and Augie confirmed on video that I returned the gift card, I’m still being charged for it because the associate didn’t scan it. Customer service agrees I should be refunded but says it has to come from the store. It’s been over a month now, going into two. I’ve made multiple phone calls and even gone in person, and the store manager still hasn’t gotten back to me. This isn’t just a mistake, it’s a lack of accountability and basic professionalism. If you value your time and money, avoid this place.

I love this Best Buy location. The workers and cashiers are always so kind, all smiles, and really take the time to talk to you and help you out with our purchase. Please other Best Buy Locations take notice. Specifically you Tanasbourne Best Buy.

Clean, welcoming atmosphere.