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Frequently Asked Questions About Best Buy Tualatin
How do I check product availability at the Tualatin Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Tualatin Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Tualatin stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Tualatin Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
3.9(2646 reviews)
Nadia C
October 30, 2026
1 out of 5
Purchase 2 HP laptops, one keeps crashing while I am on Video calls, regardless if it’s Zoom, Teams, or Google Meet. I took it in while it was having the issue. Advisor Jordin at the door, took it back to Geek Squad, where he was told that this model of laptop is known for this issue. He walked me over to the computer department and said we could find a different model and he could adjust the price. After spending time finding one, which was a model with fewer features and a lower MSRP, he said that since I got the original one on sale he couldn’t adjust the price. And I would have to pay the difference. I reminded him of what he told me when we started the process, and told him I didn’t agree with paying another $400 on a laptop that was worth $300 less than the one I originally bought. I asked if we could talk to a store manager and he said he was a lead and nobody else in the store could do anything for me. I know HP’s product issues are not Best Buy’s problem and if the company does not allow for exceptions to their return policy then so be it. But his demeanor and refusal to get a store manager for me is poor customer service. I’m a Best Buy member. I will be returning both laptops and taking my business to a different vendor.
Response from Best Buy
October 30, 2026
Hello, Nadia,
We appreciate you taking the time to write us regarding your experience. Having the Geek Squad team look into your concerns is supposed to make these types of situations simple. This is not the experience we want for you. Let's get this looked into further for you.
First, will you please send us more details? Please write us through our social media channels on Instagram (https://bby.me/jHd26P), X/Twitter (https://bby.me/1dDcC0) or Facebook (https://www. https://bby.me/gawEgI) with the details of your situation, as well as Google Review 246025. We look forward to hearing from you.
Alan B
October 28, 2026
5 out of 5
I actually went in for an appointment with the Geek Squad. They're fantastic! It's SO comforting to know that, if I have a tech problem or question, I can always get it answered! It's more than worth the annual cost to get answers when you really need them!
Connie G
October 23, 2026
2 out of 5
Truck broke down on delivery day. Very disappointed. Rescheduled two weeks later. If they deliver this time it is one month from purchase to receiving product. I expected better service from them.
Response from Best Buy
October 23, 2026
Hi Connie,
Thank you for your feedback. We certainly understand your disappointment, especially after anticipating your delivery and then having it delayed due to circumstances outside your control. We appreciate your feedback and aim to complete your order as scheduled on the new delivery date.
To formally document your feedback, feel free to reach out to us on Facebook: https://bby.me/sSoXA4, Instagram: https://bby.me/W8LeZB, or Twitter/X: https://bby.me/gZTnIv and reference Google review 242590 in the details you provide.
Anne D
October 23, 2026
1 out of 5
one star because it's impossible to be connected to someone at the store. AI answers the number, cannot connect to a live person, even after calling the "live person" number on Google. This is probably a way to get customers to shop in person at the store, but when you live 20 miles away, just want to know how long a current sale lasts and whether a product is in stock, it makes me want to give my business to your competitor.
Response from Best Buy
October 23, 2026
Thanks for sharing this review. We’re concerned to hear about this experience and that the service you received didn’t meet expectations when calling in. If you'd like to share additional feedback with us or discuss this further, feel free to reach out to us via our social media channels on Facebook (https://bby.me/P28g9J), Twitter/X (https://bby.me/jXLJHx), or Instagram (https://bby.me/4i1TYt). Please include the Google Review reference number #242467 when reaching out.