Best Buy Tualatin

It's refreshing to actually see what you're buying

First visit today and was one of the worst experiences I have ever had. I asked some employees if they had an item in stock and all the dudes just straight up laughed at me telling me "No, but we got the Fortnite Battle Bus", completely ignoring my other questions. The employee that also helped me out did not know the items I asked for were at, and he also straight up shamed me for not signing up for a year membership??? I do not remember any names but most of them were guys in their early 20s just goofing around while the managers actually do the job. smh

Purchase 2 HP laptops, one keeps crashing while I am on Video calls, regardless if it’s Zoom, Teams, or Google Meet. I took it in while it was having the issue. Advisor Jordin at the door, took it back to Geek Squad, where he was told that this model of laptop is known for this issue. He walked me over to the computer department and said we could find a different model and he could adjust the price. After spending time finding one, which was a model with fewer features and a lower MSRP, he said that since I got the original one on sale he couldn’t adjust the price. And I would have to pay the difference. I reminded him of what he told me when we started the process, and told him I didn’t agree with paying another $400 on a laptop that was worth $300 less than the one I originally bought. I asked if we could talk to a store manager and he said he was a lead and nobody else in the store could do anything for me. I know HP’s product issues are not Best Buy’s problem and if the company does not allow for exceptions to their return policy then so be it. But his demeanor and refusal to get a store manager for me is poor customer service. I’m a Best Buy member. I will be returning both laptops and taking my business to a different vendor.

I actually went in for an appointment with the Geek Squad. They're fantastic! It's SO comforting to know that, if I have a tech problem or question, I can always get it answered! It's more than worth the annual cost to get answers when you really need them!