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Frequently Asked Questions About Best Buy Altoona

How do I check product availability at the Altoona Best Buy?
How do I check my order status?
My local Altoona Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Altoona stores’ holiday hours?

Recent Reviews

4.0
(1570 reviews)
Ashley B
December 07, 2024
1 out of 5
Hours said open until 10 on Friday's, but we went to stop before 9 and they were already closed.
Response from Best Buy
December 08, 2024
Hello, Thanks for sharing your feedback. I can understand going to the store within the hours posted on the website, only to find out that the store was closed, wouldn't have been ideal. I'd be happy to have our corporate team review this with you. Feel free to send a private message on one of our social media platforms, Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy), with your full name, phone number, email address, and the location that you visited. Please also refer to your "Google review case 64528859" in your message to us. Sincerely, ^Melissa
Sue
November 22, 2024
5 out of 5
The employees here are so knowledgeable, kind, patient and helpful! Best Buy offers so much more than products…. It’s the service we love. We never go through Verizon, but always get our phones here, as well as most electronics. They are pet friendly, too! Thanks guys!
Horseshoe C
November 13, 2024
2 out of 5
I purchased a blue tooth speaker at the Best Buy in Altoona. I was waited on by an employee named Nate, according to his nametag. He was very knowledgeable and personable and walked me through my options. I was on my way home some 130 miles away when I thought of another question to ask him. I dialed the number on the receipt. Instead of reaching the store I ended up at a central network. I was placed on hold and various forms of music for over 8 minutes. When the attendant picked up, the line he had a poor command of the English language. We were able to communicate to the point where I asked to be connected to the Altoona store so that I could speak with Nate. I was told he could not do that. I said you’ve got to kidding me. There must be a way for me to connect with the store instead of driving some 40 miles back. He said there wasn’t. My response was, tell your bosses that I have bought 100s of TVs for my various small hotels. From now on my purchases will be at club stores or Amazon. If your company doesn’t have enough faith that your employees are able to speak to a customer on the phone when they are able to do so at the store, then I don’t need to do business with your company.
Response from Best Buy
November 13, 2024
Hello, Thank you for sharing your concern with not being able to speak with someone at the store over the phone. I can understand that you would like to have someone knowledgeable assist you with any questions on products you may need. Best Buy does offer a Best Buy for Business option to make sure that you have support the way you need it. I'm sure while you were with Nate at the store you wouldn't have wanted him to have been on the phone helping another customer and not assisting you. This is a great reason as to why we empower our in store associates to assist in store for our customers to have the best experience we can provide. I can understand that not being able to speak with someone with Nate's expertise can be difficult. We would be glad to further look into this concern and assist in any way we can. If you would like to reach out to us for support please utilize any of the links below for our Social Media Profiles and provide Review 64423543. Facebook (facebook.com/BestBuy) Twitter/X (x.com/BestBuySupport) Instagram (instagram.com/BestBuy) Sincerely, ^Tommy
Kevin V
October 28, 2024
1 out of 5
Disappointing customer service. I was a TotalTech member for years and had been buying all of my electronics from them, but I will no longer be shopping here or at any BestBuy.
Response from Best Buy
October 28, 2024
Hi Kevin, Thanks for taking the time to leave your feedback here. It's unfortunate that your experience did not meet the level of customer service we expected. We would like to get some more information about the experience you've had and the store you visited. Please reach out to a live representative by sending a private message to the official Best Buy page on any social media platform. You may use the Google Review number #64363119 as reference. Twitter(X): https://twitter.com/bestbuy Facebook: https://www.facebook.com/bestbuy Instagram: http://instagram.com/bestbuy Best, ^Kadian

About Best Buy Altoona

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