Picked up an order here, guy wouldn’t stop haggling me about getting a membership I said no to 10 times. Then I asked if we were ok to look around the store since I had my item with me that I picked up and he proceeded to tell me I better not pick pocket thing in a very serious tone. Wish I could leave 0 stars, unprofessional and really really annoying.
Response from Best Buy
June 24, 2026
Hello,
We understand how upsetting that kind of shopping experience can be and would like the opportunity to learn more about this interaction.
Please connect with us through a private social media message and mention review #176872.
Facebook (https://bby.me/bryi6d)
Twitter/X (https://bby.me/DCUuva)
Instagram (https://bby.me/mlTU2a)
I had a 6:40 appointment to drop my phone off to get the battery replaced. When I made the appt. online, through the chat, the evening before, the email confirmation said I would drop the phone off, but it would only take 20 minutes. We showed up maybe 5 minutes early. An employee told me to have a seat, he'd be right with us. No problem. 6:55 still sitting there. We left because we had to be somewhere else. Wasted our time and now I still have a phone with a bad battery.
Response from Best Buy
June 12, 2026
Hello,
Thanks for leaving your feedback. We understand your frustration with the wait time, especially since you had somewhere to be. We would like to speak with you more regarding your visit. Please send us a private message on X, Facebook or Instagram. A representative will be available to speak with you. You may also include the Google review number 171833 in your message to us.
X: https://bby.me/Yee2kF
Facebook: https://bby.me/grvLp2
Instagram: https://bby.me/mD7UTY
Altoona is great and always ready to help you
Easy online order. Ready in under an hour. Greeted at the door. In and out under 15 minutes with friendly service