Larry M
September 11, 2024
I called Best Buy to speak with someone and got someone who doesn’t speak clear English. What the hell happened to being able to speak to someone at the store. It pisses me off when companies do this and I get so damn frustrated because what I said I needed, the person replied back not saying exactly what I needed and asking me a million questions. I hate this so much. Best Buy, put it back to the way it was where customers can get a hold of someone in the store so they can ask and get the answers they need to the questions they have. 😡😡😡😡😡😡😡
Try to get through to customer service is ridiculous! You pay top dollar for Bose and through Best Buy! No wonder Amazon is taking over the world!
Response from Best Buy
August 30, 2024
Hello, D Garner.
Thank you for sharing your experience with us on Google. Sorry to hear that you were having a hard time getting in touch with some to get help with your Bose. Your feedback is important to us, and I will ensure it is reported and documented at the corporate level.
To address your concerns directly, please connect with us through a private message on one of our social media platforms listed below. In your message, kindly include your full name, phone number, and email, along with the conversation number 64139414. Additionally, please mention that this message is "In regards to my Google review" to help us quickly identify and assist you.
- Facebook: http://facebook.com/BestBuy
- Twitter/X: http://Twitter.com/BestBuySupport
- Instagram: http://instagram.com/Bestbuy
Thank you for bringing this to our attention.
Best regards,
^Magee
I purchased an ink cartridge and when I went to open it I saw that the box was taped shut. I proceeded to open it and I opened the black ink and put it in my printer. I then went to open the color one and saw that it was already opened (the seal was broken) and the seal on the cartridge was also missing. I put it in my printer and it told me the color ink was empty. In the meantime my daughter brought me new ones (because I needed them right away) so two hours later I went to Best Buy to return the defective cartridge and get my refund and the manager refused to return it and called me shady and sneaky in front of a lot of people and refused to give me my money back after selling me an ink cartridge that had no ink in it.
Response from Best Buy
August 27, 2024
Hi, Lorrie,
Thank you for sharing your experience with us. We understand your frustrations with the situation. We would like to follow up with you and see about turning this experience around.
Please reach out to us through a private message on Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy). For the fastest response, please include your full name, email, phone number, and "Google Review 64121811" in your message. Thanks!
Regards,
^April
Loving my new television.. wish I would have bought the extra warenty