Best Buy Altoona

I bought a 50 inch tv for $1000. It finally is delivered to my home and a pixel is out so I drive to the local bestbuy in Altoona, PA about 9 miles away the next day 1/11/26 and they order me a replacement and we schedule a day to bring the new tv and take the defective tv. The in store employees at the Altoona Pa bestbuy was awesome and did their job but that's were it ended. I had to reschedule a date for next week for a tv that no one has any idea if the tv will even be available to deliver because today the tv was to be delivered but was not received by the store. So I'll sit and wait another day at home fingers crossed I didn't stay home for nothing again. Why would I schedule a new date until you have the tv in stock and in your possession to bring to my home? So I'm to keep scheduling dates for a delivery for a tv you don't have and just sit at home the day of only to be called that the tv is not in your possession. Why wouldn't the store call me and say your tv is in now we can schedule a date to deliver? Why can I talk to someone in South Africa but I can't talk to the store 9 miles from my home that I shop at? This is the most ridiculous thing. Total failure. Why wouldn't someone call me from the Altoona store when the product is in your hands as it's being delivered by the local store. After talking to the 5th person I finally talked to a gentleman from Massachusetts who helped me and scheduled a date. 2 of the 5 reps just hung up on me and the other 2 reps had no idea how to help me and just transferred my call to the other 2. A language barrier seems to be an issue. Saving money but causing major aggravation to the customers. 5 stars for the Massachusetts gentleman but a total failure for the reps in these other countries who we barely understand one another and they couldn't help me. I guess customers are just to take multiple days off work and sit at home waiting on a purchase when it would be better to wait until the item is available to deliver. The person who made this decision to do it like this obviously has lots of money and time to waste.

So, I bought a dryer in November and it failed on me in January. Apparently, best buy has a 15 day return policy so I can't return it to the store as it is covered under a manufacturer warranty. Ok, fair enough, but it has been over a week and I am STILL unable to get this thing repaired! I have tried to call the store almost every day but I keep getting a call center. Why won't best buy accept a return on an item that is flawed? Don't ever buy any appliance from best buy, they wipe their hands of you after 2 weeks! What a joke this place is! NEVER AGAIN! I responded to your request. Please call me at the phone number that I provided

I've been shopping at this Best buy since it opened when they created the new Logan Town center. I've never had a bad experience there with staff places always clean. Friendly atmosphere tons of products. My only complaint would be that the website does not always match stock in store. other than that I've got no complaints Good job keep it up!

The people who work here are very nice and offer to help if you need it. Higher prices than other places in general.