I had a 6:40 appointment to drop my phone off to get the battery replaced. When I made the appt. online, through the chat, the evening before, the email confirmation said I would drop the phone off, but it would only take 20 minutes. We showed up maybe 5 minutes early. An employee told me to have a seat, he'd be right with us. No problem. 6:55 still sitting there. We left because we had to be somewhere else. Wasted our time and now I still have a phone with a bad battery.
Altoona is great and always ready to help you
Easy online order. Ready in under an hour. Greeted at the door. In and out under 15 minutes with friendly service
Customer service is literally a joke! If they have ten individuals working, six or seven of them are just standing around doing nothing! It's a wonder they are still open for business which I'm sure they won't be open for business too much longer, save yourself the hassle and buy from Amazon or just go to Walmart