One of my favorite electronic stores. If you can't find it at Aaron's or Walmart or wherever you're at, you can find it here at Best Buy! These guys are always informative about their products. Very very friendly.. I love coming to this store! Kids like Toys r Us or they used to anyway LOL. It's not in business anymore and I love Best buy ♥️It's like my toy store 😆💯
Lorraine T
January 04, 2025
Everyone is friendly and helpful!
Adding to this review — don’t bother wasting your time with their “customer service” either - they don’t acknowledge or apologize for mistake, you have no idea if actual store is being held accountable because you can’t actually talk to a person in this country, and their idea of a solution is to sell you a tv from the same store which proved in first place it is incompetent. We are down in the negative stars going — I advise everyone — go to walmart or Sam’s club instead — you talk to actual people in store and know you are heard when they mess up. Best Buy does nothing.
Original review
If I could zero stars I would. The store completely messed up and you can’t speak to an actual person in the store. I ordered a tv — waited for it to come in. Went to pick it up, it was my fault it would not fit in vehicle. I saw the tv. Called the same day to have it changed to delivery. This was Sunday and delivery was confirmed for Friday, received confirmation time on Thursday evening. I work and had to make arrangements to have someone be there or take off work. They called morning of delivery and said it was not in yet — I literally saw the TV on Sunday and explained that. They tried to offer a different model — cheaper one — I said no, my tv was there. They called back and said they could not find it. I can not contact an actual store manager and I have yet to receive an apology. Do not order anything from this store — they are disorganized, will lie to you, AND WILL TRY TO BAIT AND SWITCH YOU. I’ve had better service at Walmart — at least you can talk to the store manager and not some customer service rep in a call center in India who tells you — this stuff doesn’t happen — to which I said — if the offer another model it obviously does happen all the time. I recommend going to Walmart instead. 0 stars
Response from Best Buy
January 03, 2025
Hello, Sherri,
Thanks for reaching out and providing your feedback. We would love to document your experience as we are always looking to improve. To connect with a "Live Representative" you can contact us through social media, you can find us at a Social Media platform listed below and reference Google Review #64640603. Please provide us with your full name, email address, and telephone number to complete the documentation process. Looking forward to hearing from you!
Facebook (http://Facebook.com/BestBuy)
Twitter/X (http://Twitter.com/BestBuySupport)
Instagram (http://Instagram.com/BestBuy)
Google Review #6464063
Thanks,
^Ezra
Kenneth D
January 01, 2025
It's a Walmart, what more can I tell you.