Twice I have made appointments to get iPhone screen repaired and turned away because the technician doesn’t have time before they leave. THEN WHY CAN I MAKE AN APPOINTMENT?!?! I called this time before and customer service said they have open appointment for repairs so mad the appointment. Waited for my time, went in, turned away. WASTING MY LOTTLE FREE TIME FROM WORK. Make the trip to Apple if you need phone repairs.
I got to give e a shout out to Gabe in warehouse. Cane out, helped us out. Knows his stuff.
By far my favorite best buy. Store was neat and tidy and staff was very friendly and helpful.
This one in Altoona PA sucks. It was empty and bereft, and I happened to be only one of two customers in the store.
Worse yet, the prices were ridiculous. I only needed an SD card and one of the prices was $250!
I had to fish around for a $50 SD card, way overpriced.
And even that was after buying such a card from Walgreens in that town which didn't even work!
Response from Best Buy
July 31, 2026
Hello,
Thank you for your review. It can be difficult when you don't have the experience that you were hoping for in a store, so we understand your frustration. If you would like to formally document your experience, please send a private message on social media. Please include Google Review 195913 in your message.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport