Best Buy Altoona

I've been shopping at this Best buy since it opened when they created the new Logan Town center. I've never had a bad experience there with staff places always clean. Friendly atmosphere tons of products. My only complaint would be that the website does not always match stock in store. other than that I've got no complaints Good job keep it up!

The people who work here are very nice and offer to help if you need it. Higher prices than other places in general.

I was scheduled for an appointment to get my iPhone battery replaced. I am only off one day a week and I scheduled it for that day. The closest best buy that handles Apple products is over 1 hour away. I set the appointment, drove the hour to the store and when I arrived they had me sit at the geek squad desk. An employee approached me and told me that the tech was not in today and they were not back for 3 days. Their statement was “I’m sorry, we meant to call you but we forgot”. Their solution is to schedule me for the next appointment available soon can be the first one in. This does nothing, I don’t have another available day for an entire week, and it’s a 2 hour round trip drive. TERRIBLE SERVICE AND COMMUNICATION. After this, I reached out to customer service to tell them about the experience and see if I drive out there again, will I be compensated for the additional drive and time and to make sure I’m not wasting another 2+ hours. They told me they could not help me do anything except reschedule the appointment and that the compensation had to come from the store itself. I have attempted to call the store several times only to be redirected to the same call center that tells me to call the store. Eventually a rep gave me extensions to type in, and of course they are invalid extensions. Best Buy is a joke. They will send you in a loop so that you can never accomplish talking to the correct person.

Got quick assistance finding a phone case.