Hard to get help from staff, limited knowledge base.
Stopped to simply drop off my computer for a clean out, waited 20 mins. One geek working, told to make an appt. Really best buy, just for a drop off!!!!! Lots of employees just standing around, maybe help out, a simple drop off!!! Do better!!!!
Response from Best Buy
July 24, 2026
Hello,
Thanks for leaving your feedback. It's unfortunate that the proper steps for dropping off your item was not explained to you. We understand why you would be confused. We're happy to answer any questions you may have.
Please send us a private message on X, Facebook or Instagram. A representative will be available to speak with you. You may also include the Google review number 192630 in your message to us.
X: https://bby.me/tNLdqe
Facebook: https://bby.me/assqCq
Instagram: https://bby.me/dW2nSN
great store and very helpful
There customer service is bad and they don't help with the manufactur warranty and stuff after you buy the stuff from there. You have to spend warranty money from them thats how they can help you out so don't buy stuff from them, buy it from the own manufactur store.
Response from Best Buy
July 07, 2026
Greetings, Ashish,
Thank you for leaving a Google Review. It definitely makes sense expecting support on a product you purchased. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialists can work with you. Please be sure to add "Google Review: #184101" for reference. You can find us here:
Twitter(X):
https://bby.me/9Ce6cr
Facebook:
https://bby.me/h83mMX
Instagram:
https://bby.me/IxmTRK