Best Buy Altoona

The employees here are so knowledgeable, kind, patient and helpful! Best Buy offers so much more than products…. It’s the service we love. We never go through Verizon, but always get our phones here, as well as most electronics. They are pet friendly, too! Thanks guys!

I purchased a blue tooth speaker at the Best Buy in Altoona. I was waited on by an employee named Nate, according to his nametag. He was very knowledgeable and personable and walked me through my options. I was on my way home some 130 miles away when I thought of another question to ask him. I dialed the number on the receipt. Instead of reaching the store I ended up at a central network. I was placed on hold and various forms of music for over 8 minutes. When the attendant picked up, the line he had a poor command of the English language. We were able to communicate to the point where I asked to be connected to the Altoona store so that I could speak with Nate. I was told he could not do that. I said you’ve got to kidding me. There must be a way for me to connect with the store instead of driving some 40 miles back. He said there wasn’t. My response was, tell your bosses that I have bought 100s of TVs for my various small hotels. From now on my purchases will be at club stores or Amazon. If your company doesn’t have enough faith that your employees are able to speak to a customer on the phone when they are able to do so at the store, then I don’t need to do business with your company.

Disappointing customer service. I was a TotalTech member for years and had been buying all of my electronics from them, but I will no longer be shopping here or at any BestBuy.

Crap customer service