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Best Buy Altoona
1721 Osgood Dr
Altoona, PA 16602
Services Offered
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Samsung Experience Shop
Car & GPS Installation Services
Apple Authorized Service Provider
Trade-In
Hearing Solutions Center
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Frequently Asked Questions About Best Buy Altoona
How do I check product availability at the Altoona Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Altoona Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Altoona stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Altoona Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1562 reviews)
Larry M
September 11, 2024
1 out of 5
I called Best Buy to speak with someone and got someone who doesn’t speak clear English. What the hell happened to being able to speak to someone at the store. It pisses me off when companies do this and I get so damn frustrated because what I said I needed, the person replied back not saying exactly what I needed and asking me a million questions. I hate this so much. Best Buy, put it back to the way it was where customers can get a hold of someone in the store so they can ask and get the answers they need to the questions they have. 😡😡😡😡😡😡😡
D G
August 30, 2024
1 out of 5
Try to get through to customer service is ridiculous! You pay top dollar for Bose and through Best Buy! No wonder Amazon is taking over the world!
Response from Best Buy
August 30, 2024
Hello, D Garner.
Thank you for sharing your experience with us on Google. Sorry to hear that you were having a hard time getting in touch with some to get help with your Bose. Your feedback is important to us, and I will ensure it is reported and documented at the corporate level.
To address your concerns directly, please connect with us through a private message on one of our social media platforms listed below. In your message, kindly include your full name, phone number, and email, along with the conversation number 64139414. Additionally, please mention that this message is "In regards to my Google review" to help us quickly identify and assist you.
- Facebook: http://facebook.com/BestBuy
- Twitter/X: http://Twitter.com/BestBuySupport
- Instagram: http://instagram.com/Bestbuy
Thank you for bringing this to our attention.
Best regards,
^Magee
Lorrie W
August 26, 2024
1 out of 5
I purchased an ink cartridge and when I went to open it I saw that the box was taped shut. I proceeded to open it and I opened the black ink and put it in my printer. I then went to open the color one and saw that it was already opened (the seal was broken) and the seal on the cartridge was also missing. I put it in my printer and it told me the color ink was empty. In the meantime my daughter brought me new ones (because I needed them right away) so two hours later I went to Best Buy to return the defective cartridge and get my refund and the manager refused to return it and called me shady and sneaky in front of a lot of people and refused to give me my money back after selling me an ink cartridge that had no ink in it.
Response from Best Buy
August 27, 2024
Hi, Lorrie,
Thank you for sharing your experience with us. We understand your frustrations with the situation. We would like to follow up with you and see about turning this experience around.
Please reach out to us through a private message on Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy). For the fastest response, please include your full name, email, phone number, and "Google Review 64121811" in your message. Thanks!
Regards,
^April
Chris G
July 30, 2024
5 out of 5
Loving my new television.. wish I would have bought the extra warenty