Took a while to find someone to help me
The reason for my poor review is that I am driving 100 miles to purchase the computer I want and your associate would not tell me the availability of the product other then it "is currently available." She then cited that "is the policy."
This is terrible customer service and will definitely discourage me from purchasing any additional warranties or accessories. I will purchase the laptop from you, because it is not in the one closer to my home, but your customer service and the training in customer service your associates receive is pathetic.
Response from Best Buy
January 17, 2026
HI, Gary,
Thanks for taking the time to share your experience with us. We don't want you to feel discouraged to buy Geek Squad Protection. Please send a private message to us via Facebook (https://bby.me/e76z5c), Twitter/X (https://bby.me/puchr9), or Instagram (https://bby.me/ojjxz7) so we can look into this. In your message, please be sure to state that you are responding to Google Review 105890.
Alex was fantastic. Completely understand the situation and handled it perfectly. However, the on duty manager made it difficult for him and created a poor customer experience. Alway hilarious when the floor level employees care more about their service than management.
Response from Best Buy
January 16, 2026
Hello, Nic,
Thank you for sharing your concerns with your experience in store with management. We would be glad to help you if you would like to reach out to us on any of our social media profiles with Review 105595.
Facebook (https://bby.me/62svi4)
Twitter/X (https://bby.me/n3k7uq)
Instagram (https://bby.me/nmgexv)
Camera dept (Zac) knowledgeable nice & very helpful. Plesant to deal with!! Thank you!!!