Best Buy South Hills

It's a tolerable place to go to the staff weren't really as engaging especially in the front and I was just simply trying to find an SD card for a dash cam so I had to look around the store like an idiot for 30 minutes but eventually one of the staff members helped me so it's kind of meh.

Unless you want extremely slow and unprofessional service I absolutely do not recommend this Best Buy. From the minute I walked in I recieved the dirtest looks from the people at the front counter, almost as if I was ruining their day by simply walking in. I made an appointment for 1:40 and arrived at 1:35, didn't recieve help til 1:55 although the employees could be heard in the back laughing and goofing around. I will not say my entire experience was awful as I was helped by two beautiful respectful young ladies. The phone locks, I leave at 2:30 and I have to come back again around 3:30 in order to use face id, not faulting the staff at all. She tells me my phone will be done in 2 hours and to come back. I come back at 5:45 only to find out my phone is not ready at all and they have absolutely no time estimate on when it would be done, they tell me to wait for their call. I wait another 2 hours and it is not 7:45 and the store closes in 15 minutes, I get in contact with Best Buy customer service at a seperate location and they tell me my phone is complete and is ready for pick up. I arrive at the store at 7:55 only to find out my phone had been done and I recieved no information on it at all, although I SPECIFICALLY left a number for them to call when it was done. I understand things happen but the communication between the Geek Squad and their customers is absoutely awful, I live in the South Hills but if it comes to having to go to Best Buy again, I will absolutely not return to this location, a 2 hour phone fix turned in a 7 hour wait with absolutely no communication from staff whatsoever!

Great prices & very knowledgeable staff.

Stupid people work there asked a question was told no even though the computer people said yes they do. To make a appointment on line.