Best Buy South Hills

Great customer service I walked in a few months ago New modern design compared to the early 00s Impressive

The best staff and selection!

When you try to reach the South Hills Store - the number on the internet is fake. You end up with belligerent personel refusing to connect you to the local store. I think Best Buy needs to remove that (412) number from the internet - it is false advertising. Plus the personnel that answers the phone are the rudest people I ever encountered in my 35 year career in engineering. Furthermore, I was sold an item that was not only not in stock on line, but discontinued according to one of the Best Buy store managers. They refunded me once I drove back to the store - however, the service for the exception of one manager was deplorable. This applies to the West Mifflin store as well. Never again! Honestly?! Do you guys not think that customer service, honesty, and transparency is what keeps businesses from filing chapter 11? If you want to ruin your day or mood just step in the store. You will always find a congregation of staff at the front door where one or two of them work at best - the rest chat and give you disrespectful looks when they should be more respectful. I am escalating to headquarters all of this nonsense. I only want to highlight the one person who bothered to leave his front desk to actually help me figure out a technical solution. The rest can go home... and not come back. Best wishes.

Worst experience with a service that absolutely can’t do what they advertise. I went in for the appointment I scheduled with Geek Squad to have my iPad repaired. I waited in the waiting area for about 20 minutes after my appointment time to be called up. I then waited another half hour or so for the worker to come out from the back with my iPad and tell me that they can’t fix it because Apple is busy basically? She then told me to go to the Apple Store. All the while my kids were being as patient as possible, but they are toddlers. So I waited almost an hour for a service that was supposed to a be a quick drop-off service with impatient toddlers, only to be told to take my business elsewhere. I bought the iPad from this location and figured they would be able to help. Never again. Compete and total waste of my time.