Best Buy South Hills

I just needed a windows 11 usb to install the OS, not a single person could direct me to where the product was located. I was instead directed to have geek squad install it for me.

Camera dept (Zac) knowledgeable nice & very helpful. Plesant to deal with!! Thank you!!!

I bought a tv on Jan 2nd at 1pm and I wanted it to be believed today. They keep saying it is picking it up for the last 3hrs ? BAD BAD DELIVERY SERVICE!!!!

I purchased an open-box laptop online and picked it up in store. When I received it, the laptop was handed to me completely bare—no box or packaging, just the laptop and charger. After testing it in my car, I immediately noticed issues: the touchpad was sticking and not working properly, and the screen appeared blurry. I went back into the store pretty upset, but I was extremely pleased with how the situation was handled. The exchange process was simple and stress-free, and I was able to swap it for a brand-new laptop without any hassle. Huge shout-out to Connor for the excellent customer service. Not only did he help me with the exchange quickly and professionally, but he also left the customer service desk to walk over to the laptop section and personally help me find the right laptop I was looking for. That level of care really made a difference. I understand it’s a very busy time of year, but I do hope Geek Squad can be more thorough with open-box items—making sure everything works properly and that products are at least packaged in some way—so this doesn’t happen to someone else. Overall, thanks again to Connor for making what started as a frustrating experience quick, easy, and positive.