Best Buy South Hills

Can't contact the store for any reason. All calls to the supposed number on the front page route to a call center that has no idea what they are talking about. When I asked how to contact the store directly, they suggested I call the call center line back, despite saying earlier that all calls route to the call center.

Can you pickup items as advertised on website? Yes. But, Customer service is non-existent. I visited twice within a two week period. One first occasion, three sales people were standing around chatting, I approached and asked where to find requested item and they pointed in the direction to go. Mind you, I had questions about the options, having to ask again if someone could explain the differences in options. Second visit, I literally had to stand in the middle of the store waving my arms to get assistance, after waiting at least 5 minutes after a warehouse worker requested sales help on his intercom. Then after purchasing , they told me the leave the large item at front and pull up my car. Continued to load myself, as no one was around to assist. Then manager came rushing out offering to help, after I had loaded. What a joke! Best Buy…. you are competing with e-commerce. Won’t be surprised if you are shuttered soon. Do better!

We ordered a TV and mount to be installed and Geek Squad did a no show, no call, nothing twice! We had to call and kept being told we will get an update on a smaller window delivery timeframe and never did. Each time we called to see what happen, we were just told we were not on the schedule. We will never use them for anything again for an install. The only good out of this was the guy who helped us in the store find the TV we were looking for. Awful customer service when we called. Nobody could give us a straight answer.

Has just what we need!