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Best Buy South Hills
Services Offered
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Frequently Asked Questions About Best Buy South Hills
How do I check product availability at the South Hills Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local South Hills Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy South Hills stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the South Hills Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2122 reviews)
D M
January 16, 2025
2 out of 5
They never have what I need in stock. Their website may say they have 98 of an item in stock but when you get there, they can't find what you need or they are out of it.
Military M
January 10, 2025
1 out of 5
Garbage! Went to buy hearing aids for my grandmother and they would not allow me to purchase the hearing aids unless I gave them a phone number to create a Best Buy account.
They eventually got an employee, Jessica (supposedly a manager) who then told me that I am unable to buy the hearing aids without creating an account. Such a sad experience & poor customer service.
Response from Best Buy
January 10, 2025
Hello,
Thank you for leaving us a review. I understand the importance of wanting to assist your grandmother, particularly in aiding her with shopping for essential items. We appreciate your feedback. We would like to formally document your interaction in our corporate system and provide additional support. If you could, please reach out to us via social media. Our team of experts would be happy to assist you on any of the following platforms:
Facebook (facebook.com/BestBuy)
Twitter/X (twitter.com/BestBuySupport)
Instagram (instagram.com/BestBuy)
Kindly mention the phrase "Google Review, Convo #64664920" when reaching out to us via social media.
Thank you,
^Ruby
Deepak T
December 30, 2024
3 out of 5
“Disappointed with the service from staff member Upesh. As a fellow Nepali, I tried speaking to him in Nepali, but he refused to respond in the same language even after I asked. When I requested a bag, he simply said, ‘You’re good to go,’ and moved on to the next customer without addressing my request properly. Felt ignored and dismissed.”
Response from Best Buy
December 30, 2024
Hello there, Deepak!
Thank you for taking the time to reach out on Google with a review. We are committed to creating a friendly in-store shopping environment that ensures your time is respected. I completely understand the desire for friendly support, and would also reach out for guidance. We would love to hear any feedback you may have and provide assistance if possible. Please reach out privately on social media with your name, phone number, and email. Please mention Google Review 64625551 in your message. You can find us here:
Facebook (http://Facebook.com/BestBuy)
Twitter/X (http://Twitter.com/BestBuySupport)
Instagram (http://Instagram.com/BestBuy)
We hope to hear from you!
Kind Regards,
^Ryan
Sun S
December 27, 2024
3 out of 5
Most items were not available in this branch. Phone service gave wrong info for item availability.
Response from Best Buy
December 27, 2024
Hello, Sun,
Thanks for reaching out and providing your feedback. We would love to document your experience as we are always looking to improve. To connect with a "Live Representative" you can contact us through social media, you can find us at a Social Media platform listed below and reference Google Review #64614458. Please provide us with your full name, email address, and telephone number to complete the documentation process. Looking forward to hearing from you!
Facebook (http://Facebook.com/BestBuy)
Twitter/X (http://Twitter.com/BestBuySupport)
Instagram (http://Instagram.com/BestBuy)
Google Review #64614458
Thanks,
^Ezra