Frequently Asked Questions About Best Buy South Hills
How do I check product availability at the South Hills Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local South Hills Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy South Hills stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the South Hills Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2193 reviews)
Carmen P
February 17, 2026
1 out of 5
Total false and deceptive practices. Store manager Colin total jerk! Out almost 700.00 dollars because they didn’t advertise they use Mega Retail store as a third party vender. Even though I had proof that attempted to cancel the day of purchase. They can not provide information on mega retail store or honor cancellation. Even though they sold it to me. Strongly advise don’t go to this store!
Response from Best Buy
February 17, 2026
Hello there!
Thank you for taking the time to reach out on Google with a review. We strive to make every online order with our marketplace a seamless process from start to finish. I completely understand the need for support if any part of the process doesn’t go as expected. We would love to hear any feedback you may have and provide assistance if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review #118526 in your message. You can find us here:
- Facebook (https://bby.me/haemu0)
- Twitter/X (https://bby.me/war6bz)
- Instagram (https://bby.me/qoi4xr)
Elissa S
February 14, 2026
1 out of 5
Could not use my husband's best buy account even though I provided my drivers license and social security number. I could provide my husband's ss who was just getting a hair cut down the road. The sales person was very unaccomodating. What do I have to provide next .? My marriage license. ? Also I just purchased a computer at Best Buy
Response from Best Buy
February 14, 2026
Hello, thank you for taking the time to leave us a review. We take the privacy of our customer very seriously. Can you please reach out to us on Facebook (https://bby.me/h2y7tg), Twitter/X (https://bby.me/01o9mi), or Instagram (https://bby.me/o6afmn) with more information about your experience? Please begin your message with "This is regarding my Google Review #117306".
metin a
February 09, 2026
1 out of 5
Almost empty, I couldn’t find the product they listed on their website
Ted B
February 05, 2026
5 out of 5
Everyone is so knowledgeable and very nice so professional . Max and Emily helped us so much