Best Buy South Hills

Changed the phone number to an AI virtual assistant. It is completely unhelpful and cannot connect me to an associate at the store. There is no reason to shop since I can't even ask someone at the store a question. It is a 2 minute phone call. This is the most ridiculous exercise on cost cutting or some kind of policy to avoid associates answering the phone. I have no reason to ever set foot in a store since I can't even get the information I need to make a trip. There is no point in calling the phone numbers since it is a circle of unhelpful prompts in an AI void. Terrible service and ridiculous to think this is in any way progress.

When I was greeted at the door and asked what I wanted, they told me where to go and someone would assist me. I waited there for about 15 minutes and no one came. I so no other associates. In the store. I walked back to the front where three associates were and asked again. They said they would get someone to help. After about five minutes a young man came from the back, looked at me and continued to walk to the front of the building. I waited another five minutes. Then I walked out, passing him and three more associates standing, talking to each other near the front entrance.

After 6 different extremely frustrating and disappointing attempted transactions here, I have definitely learned to NEVER attempt to give this BB another precious moment of my life. If there is a model store to not be like, this is it. It used to be a magnolia store, more like a wilted weed now!!!

Came in with what I assumed were broken headphones. Matt walked me through my options, showed a few replacements, and even helped me find the source of my issue. I walked in devastated and out very grateful.