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Frequently Asked Questions About Best Buy South Hills
How do I check product availability at the South Hills Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local South Hills Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy South Hills stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the South Hills Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2247 reviews)
Natalie S
October 11, 2026
1 out of 5
Long wait… Young people just partying… Did not take care of problems and appointment was very late
Response from Best Buy
October 11, 2026
Hi there!
We appreciate your review, although it's concerning to hear you had a poor experience recently. We encourage you to contact Best Buy on Facebook (https://bby.me/Lge01j), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regard to your Google Review number 233693. Our support teams would love the opportunity to learn more and assist!
Thank you.
Robert R
October 06, 2026
1 out of 5
I do not recommend shopping at this particular Best Buy location because it is constantly understocked. I went to this location to purchase an All-In-One desktop computer and was told to go to another Best Buy location further away or to have my computer delivered. I did not want to have my computer delivered due to a recent bad experience of having the previous computer I purchased delivered to the wrong address. Having to go out of my way to purchase a computer is a major inconvenience. The associate by the name of Allision was not empathetic. She did not apologize for the inconvenience. Management needs to perform inventory better.
Izabel W
October 02, 2026
3 out of 5
I'm giving this store a 3 only because of one employee in particular. The one with dark brown hair and glasses that was working at the South hills village location on October 2nd. I don't know if she was put out because she had to work at open but she had an attitude with me with everything I said to her. Made a costumer feel very unwelcome!
Response from Best Buy
October 02, 2026
Hello, Izabel,
Thank you for your review. Having a less than desirable interaction with an employee is never ideal, so we understand being frustrated by this experience. If you are in need of assistance or want to formally document your concern, please feel free to reach out to us on social media with a private message. Please include Google Review 229443 when reaching out.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
B B
October 01, 2026
1 out of 5
Signed up for some membership deal two years ago. It was technically free. Saved me some money on the PC I bought so why not. Well it’s been 1 year and 10 months. So of course I logged into their website to cancel. I got some stupid message on the bestbuy website that there was some kind of issue with the cancellation. Spent 30 minutes on the phone getting it sorted out. Eventually got the membership cancelled that would have charged me 200$+. Moral of the story, be carful with this business. They are snakes and will try to charge you every way they can. BESTBUY, your website is ****
Response from Best Buy
October 01, 2026
Good Evening,
We certainly understand how you are feeling after there was an issue trying to cancel your membership plan. We would be happy to partner with you and make sure your concerns surrounding this are formally documented. Please start by sending our team a private message on social media that includes your Google review case ID: #229018.
- Facebook (https://bby.me/Xlzsnw)
- Twitter/X (https://bby.me/BoWRA4)
- Instagram (https://bby.me/nDbr6m)