Best Buy Collegeville

If I could leave a zero review instead of a one I certainly would do so. Best buy Collegeville while once was a quality service driven retail store has turned into a bare bones, empty shelves storefront that is seriously lacking in customer service as well as knowledge. Unless you want to purchase a phone, the employees virtually know nothing nor do they care to find out the answer to your question. It's the standard answer " well it says here...." - thanks but I am literate and I do know how to read for myself. My latest visit found me wandering around in the computer section for about 20 minutes looking for someone that might work in that department and when I asked someone if there was anyone available to help the answer was in about 10 minutes. Mind you there were about 6 customers wandering around the store, no one at checkout and no one being assisted by a customer service professional. I did locate one young female employee who was chatting up a good time with another young male and when I asked if she worked there she said yes, as soon as I'm finished with this customer I can assist you. And then she continued to laugh and joke and show her phone pictures to the young male. The next stop was that the counter to pick up an online order. A rather young male employee was standing at checkout doing nothing with no one in line and I waited for several minutes as he stood there and glanced over me a couple times. Someone then came to the checkout with an item and then also must have had an online order to pick up at which point he came over to the pickup area when I asked him if anyone is working any store pickup line. His reply was store pickup is over there and pointed to the checkout sign. I asked, so the store pickup is not where the store pick up signage is in front of all the bins containing all the online orders? Again he repeated store pickup is over there & walked away. Another employee now entered into the store pickup area and I asked him if anyone was working in that area to which he replied - " can help you". I briefly shared my interaction with the computer area employee and he really didn't seem too interested. Yes, I know - not really a big deal - unless of course you portray yourself as customer service professionals. It won't be long before this Collegeville Best Buy closes its doors, it's obviously not a sustainable model and the surrounding community is aware of it. They won't be missed. You can have low stock and offer fantastic customer service and you gain customer loyalty. You can have so - so customer service and a fully stocked retail store and the customers will come in and you'll make the sales. But having neither and more importantly not caring is not the recipe for keeping a retail store's doors open. When you can get faster service from online, better customer service and technical expertise from professionals like B& H and Adorama there really is no further use for a Best Buy like this. Corporate is well aware of their existing short falls, they have received enough complaints. Unfortunately their answer too often is to respond online and asking you to reach out to them. To what purpose? Are they going to institute better training? Higher mature individuals that know how to have a conversation and understand exactly what customer service is? Are they going to have an experienced adult store manager available on site during the hours that the store is open? Are they going to take a little money out of their stock and stock their shelves with something more than iPhone accessories? I think we all know the question to that. The question we don't know the answer to is... Who will be occupying that retail space when Best Buy Collegeville shuts its doors ?

Worst customer service ever. while shopping we found an item that had a display price of $214.00, when to the register and the price was $239.00. I showed the cashier the price difference. He asked for a manager. Initially the manager didn't even want to come speak to us. the cashier just came back and said. we will not honor that price. After insisting we speak to the manager, he just reiterated the fact he will not honor the price but he will speak to the team that sets up the display to fix the issue. Best buy has just lost my business over $25.00. I know it seems silly, but between me and my family we spend thousands of dollars a year in that store, and we are plus members, not any more. we will be canceling all our plus memberships and credit cards. it wasn't just the fact they would not honor the price displayed. The manager would not speak to us initially and was dismissive about the entire thing. Good bye, best buy!

El asistente francisco brindó gran ayuda y sugerencias.

Willow Grove Best Buy people are very rude, Quakertown Best Buy is okay. Collegeville Best Buy has the best customer service.