Anuradha p
September 26, 2025
I have not just one but several experiences of Best Buy doing malpractice of business. In conclusion, everything they advertise is fake. I bought a Dell laptop which did not work as it is supposed to be and Best Buy denied fixing the issue or replacing it. They told me to go to Dell for manufacturer warranty, I contacted Dell and they were crazy, lying all the time.
Now I bought a cellphone, they are denying price match, which their most prominent advertised claim. Walmart, Amazon, every one is selling the same phone in/around $150-$160 while Best Buy sold it in $199 + tax. They have their own made excuses. Do not trust on their words. Also, the agent asked to activate my best buy card to get 10% discount, which never arrived or applied on your account. Beware, when buying things from them.
Response from Best Buy
September 26, 2025
Hello, Anuradha,
Thank you for leaving us a review. It saddens us to hear that your recent experience was not a positive one, especially when looking for expert advice. I have attached a link to our Return and Exchange Policy below, for future purchases in case the matter that happened with your Dell Laptop happens again.
https://bby.me/d9jwkv
We want to make sure our customers get the best deals. I have provided a link below to our Price Match Guarantee Policy. This will give you the outlines to our policy to ensure you get the best price.
https://bby.me/n5wh06
Additionally, I have provided a link to our My Best Buy card. This link will provide you with all the details and perks you receive with being a card hold member.
https://bby.me/6adkyb
We appreciate your feedback. If you require additional assistance, please reach out to us via social media. Our team will be happy to assist you on the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kindly mention the phrase “Google Review, Convo #48366” when reaching out on social media.
Vince V
September 21, 2025
Visited the store twice in the past week and got great help from Damien and Earl. Both were very knowledgeable without trying to push anything.
Website and over the phone will tell you they carry a price match guarantee until you get in store. Then the guarantee only apply to items you aren’t purchasing. Save your gas and money.