Very knowledgeable helpful and friendly staff. Sam was very nice
Staff were either unhelpful or have just straight up forgot about me requesting help twice in a row, despite staff being clearly available and just hanging out. Furthermore, many of the devices in the store are damaged when on display, keyboards missing keys, making it difficult to assess the quality of the products.
Response from Best Buy
July 27, 2026
Hello,
Thank you for your review. Not receiving the experience you were hoping for can be difficult, so we understand your frustration. If you would like to formally document your review or you are in need of assistance, please send a private message on social media. Please include Google Review 194104 in your message.
Our team would be happy to assist you on any of the following platforms:
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Twitter/X: @BestBuySupport
Kid name Sean was very funny 😄 after I showed him my samsung galaxy 10+
If you have Geek Squad ( and you should ) they take care of everything!