Best Buy Collegeville

When I bought my Roomba vacuum here, the sales representative talked me into buying a $55 two-year protection plan. I normally never buy warranties, but the associate explicitly promised me that if I had any issues, I could bring it back and get an instant store credit toward a new one with no questions asked. ​A year and a half later, the vacuum started underperforming. When I brought it to the store expecting the credit I was promised, staff told me that wasn't true at all. Instead, they said it would have to be sent away for servicing and I’d be without a vacuum for up to six weeks. ​When I explained what I was sold and brought it up with the store manager, Jeremy, he was completely unhelpful and didn't care in the slightest that his sales team misleads customers to sell add-ons. ​Being lied to just to pad a sale is completely unacceptable. Save your money and skip the protection plans here—or better yet, shop somewhere else entirely. I won't be coming back.

I worked with Carissa Sachs at Geek Squad and she was terrific. Really helped with my tech issue and helped set something else up on my phone. I came in without an appointment (not an easy process) and she was on top of it and friendly. I’d recommend her highly and will definitely be back if she is part of the team. - Mike.

Eduardo and Devyn were delightful with ATT. As well as Andy—very helpful. highly recommend this Best Buy!

Simply put, my happy place😊👍🏾🖖🏾