Best Buy Collegeville

The Best Buy in Collegeville PA, is absolutely the best. The employees have the best customer service from being assisted at the door entrance with Nate, he is such a well respected gentleman, to being supported by Saif and Nick handling my past purchase. They were so helpful and with product knowledge and understanding they really helped me with my item. They all give the best customers service. Truly the BEST!!!

Went out of my way to get a delongi espresso machine there. The thing is around 800 to 900 dollars asked the girl with the official bestbuy vest what she may know about them. Her response was honest when she said not a thing but I can get someone that does. I said great 10 minutes later bestbuy can keep it. No one showed up so I bought it from Amazon.

Product I was looking for wasn't shelved. I couldn't confirm it was in stock on the website at that location before bothering an associate until I was at the pickup or ship window. At that point I just had it shipped for free to avoid veing hassles further. Waste of a trip. This company has really gone downhill.

When I bought my Roomba vacuum here, the sales representative talked me into buying a $55 two-year protection plan. I normally never buy warranties, but the associate explicitly promised me that if I had any issues, I could bring it back and get an instant store credit toward a new one with no questions asked. ​A year and a half later, the vacuum started underperforming. When I brought it to the store expecting the credit I was promised, staff told me that wasn't true at all. Instead, they said it would have to be sent away for servicing and I’d be without a vacuum for up to six weeks. ​When I explained what I was sold and brought it up with the store manager, Jeremy, he was completely unhelpful and didn't care in the slightest that his sales team misleads customers to sell add-ons. ​Being lied to just to pad a sale is completely unacceptable. Save your money and skip the protection plans here—or better yet, shop somewhere else entirely. I won't be coming back.