Never buy from their online store. They made me contact the customer and deal with them directly. But the customer gave me runarounds. Until best buy says it's no longer eligible for return.And then their page won't even let me leave a bad review on the seller.(see picture)
These guys are all great in here. There's always a ton of people working, never have to wait to get help, never had to stand in line for very long, everyone is super nice and super helpful. I stop here everytime I come over to cranberry.
Can't even get a real person on the phone to ask a question.
Response from Best Buy
July 03, 2026
Hey there, Kendal,
We understand your frustrations surrounding your recent experience. We would love to hear more about this and assist anyway we can. Please send us a private message on Facebook (https://bby.me/LwF7V4), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review:##182099
Person at the door asked if I needed help finding anything and pointed out where it was. Also had a curbside pickup order that I was albe to grab while checking out at the register.