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Frequently Asked Questions About Best Buy Cranberry
How do I check product availability at the Cranberry Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Cranberry Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Cranberry stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Cranberry Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2087 reviews)
mark k
August 27, 2025
1 out of 5
Was lied to by sales associate. Was told open a credit card and you will get 10% back in store credit. You can buy gift cards for other places. So I did. I have $165 in rewards and now I am told I cannot use this reward on gift card purchases. Another big company that doesn't do the right thing. You can't call store locations anymore either. I won't be shopping at best buy anymore.
raymond L
August 27, 2025
1 out of 5
This Best Buy has some of the worst customer service I’ve ever experienced. The store can be completely empty, and you’ll still stand around forever without anyone helping you. Employees walk right past you, ignore you, and when they do interact, they’re rude and act like you’re a problem instead of a customer.
I honestly don’t understand how this location is still in business treating people this way. Best Buy used to mean knowledgeable staff and good service — now it feels like the exact opposite. Definitely not spending my money here again.
Mstvn B
August 26, 2025
5 out of 5
Went in to buy a gaming PC and to look at monitors. Everyone was kind and helpful making it a great experience. An employee named Vivian found me a few great options for monitors to choose from, gave me great information on deals and discounts, and used personal knowledge and experience to find me better tech than I'd be able to find on my own. I have done research for my PC, but I don't know much about monitors so I really appreciate the help!
Jeffrey S
August 18, 2025
1 out of 5
Bought a projector online. Didnt fit needs. Only opened package to verify it wasnt damaged, not even removed from box. Returned. Hit with 15% restocking fee. Inhospitable manager with beard said nothing he could do. Excellent store if you like 10 employees playing patty cake up front while the entire show room is void of employees. Had been about a decade since i purchased from then, ill give them a shot in another decade
Response from Best Buy
August 19, 2025
Hi, Jeffrey,
Thank you for taking the time to leave feedback for us regarding your recent interaction. I can understand wanting attentive assistance when shopping with us in store.
Please note that some items do carry a restocking fee once opened. More information can be found here in our Return & Exchange Promise: https://bby.me/eaniuc.
If you require any assistance, please send us a private message on any of the following social media platforms: Facebook (https://bby.me/694y5o), X (https://bby.me/qtjcah), or Instagram (https://bby.me/9kxmwr).
Please be sure to mention “Google review #31472” in your social media message.
Regards,
^Ravi