Needed to order appliances and the team was able to help quickly! Always go to the store for big purchases, they help you with ordering.
Turtledove “
April 25, 2026
Best buy in Cranberry township pa, is a Great place for the New electronics you must have.
Today's Trip was for a must have for the pool. A New robotic pool vacuum. Please see picture. It took a few minutes to find it but yet customer service was a great help and within 2 rows over there it was. We went to pay and then we went back home with our new robot.
Got a new laptop from here the gentleman who assisted me was very knowledgeable and helped me make my purchase
Unfortunately, I didn’t have a great experience with Best Buy today while purchasing an open-box TV.
The store assistants were helpful and did a great job assisting me and transporting the TV to my car.
However, once I got the TV home and turned it on, there was a significant distortion near the top of the screen that extended toward the middle, which severely impacted the picture quality. Meaning a return to the store 45 minutes away.
My main concern is that the TV was listed as being in EXCELLENT condition and supposedly verified by Geek Squad. Based on what I experienced, it’s hard to believe the TV was properly tested, which makes me question the reliability of their inspection process.
I’ll be returning the TV and taking my business elsewhere.
Response from Best Buy
April 25, 2026
We understand the frustration when your open-box TV purchase has an issue upon getting it home. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (https://bby.me/z8OMo0), Twitter/X (https://bby.me/c6b1jy), or Instagram (https://bby.me/pbM4nt), and mention your Google review, 145804.