Best Buy Cranberry

Purely unacceptable service. After buying $1k 2in1 approximately 2 years ago ive had it serviced for the same issue twice and this time it took a whole week just to diagnosed a corrupted m 2 drive. Following that it took 3 check ins and 2 more weeks to replace the drive with another I provided. A 3 week repair for a drive replacement is ridiculous. Additionally, upon recieving my device the failed drive was returned to me instead of being sent for data recovery as requested and the bottom panel of my device was still loose! IM STILL MISSING THE SCREWS! Also, after being told 3 times separately it would be done same day or early the next I never recieved a call saying my repairs were completed. Absolutely abhorrent service and I have a yearly subscription of the top membership. WASTE OF TIME AND MONEY DO NOT SUPPORT THIS STORE! To recap, my repair took way too long, requested seevices were ignored, I never recieved a completed call, and my device was returned without all the parts. COMPLETELY UNACCEPTABLE!

Good open box deals in cranberry. Supervisor Jaden was a huge help in dealing with returns. Very hospitable and made the process easy. Very pleased with the service.

Hello Electronic Lovers! My name is Brian Katana, my friends call me Mr. Pepsi! I wanted to take a minute with you & be real & share with you my great experience at Best Buy in Cranberry, especially the Store Lead Mr. Vincent Grubb. :) So starting off im 47 years old, im with it when it comes to electronics, but times change & within that time, well...nothing lasts forever. I dont have kids BUT im blessed, I have 15 Godkids who are all awesome...they're all grown big goons now AND they like bustin my chops from time to time. So it started with a TV. My one Godson busted my chops, he wanted me to get a TV for my home...i said why, for the amount of shows I watch I can watch them on my phone. Soooo after he & the fellas bustin on me, I went to Best Buy. Im from the era of TV Consols & Entertainment Centers & big bulky TV's, the new flat screens...what do I buy? Walking into Best Buy was a bit overwhelming, but then I ran into Vincent Grubb. Very cool young dude, he introduced himself & I was telling him why I was there, he was laughing & stated hes a young buck too & agreed, we all need a TV in the home, so with Vincent's help, he really knew his stuff! He explained in detail very easy to follow the TV's that are out there AND what he recommends. So, I bought the Samsung S90F OLED (i believe thats the model) 65inch TV...the honest truth, I love it, nice TV! Vince really nailed that...lol my Godkids were impressed. Wait...this review isnt over, LOL. So a month or so passes, the God Goons are back over & noticed now my laptop...they said, "what is that big brick?" I said my laptop...they said they never seen a laptop with chrome on it. They asked how old was the laptop, I said only 17 years but it works, stil runs on Windows 7. Omg they busted my chops...so BACK up to Best Buy. I walked in & Vince remembered me, I told him bout the Laptop, he was laughing hardcore. So with Vinces help, I bought Lenovo Gaming Laptop, one of their top of the line models. The truth i dont game, but i always look for processor speed & graphics card, etc...i only use it for internet browsing & working on my documents, etc. Vince was laughing & said well, u wanted a beast of a laptop (yes his words)...he said this will do it & I agreed! So now the Godkids are impressed again & I told them no more me buying stuff, if they keep harassing me they are out of my will, LOL! In conclusion what my point of this review, Mr. Vincent Grubb...a young buck who is VERY knowledgeable of electronics & real cool helpful guy to talk to...no matter our age, he's always willing to help & real respectful. Thanks Vince for all ur help, I really appreciate it...i do LOVE the TV & Laptop! So if you reviewers see this before stopping in the Cranberry Best Buy, look for Vincent & tell him Mr. Pepsi sent ya. :)

Was suckered into getting a Plus membership after being told a surround system I was buying would be $150 cheaper in a month and I would get that money back if I bought the membership for $20. That was back in July and here we are almost two months later, and the price has not gone down. I am pretty sure it was a store manager that told me this. I'm sure they make commission pushing the memberships. Shame on them.