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Frequently Asked Questions About Best Buy Cranberry
How do I check product availability at the Cranberry Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Cranberry Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Cranberry stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Cranberry Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2053 reviews)
Erin M
April 16, 2025
2 out of 5
I went in to ask a couple questions about an iPhone, the younger girl with tattoos who helped me was so nice. If I could, I would give her 5 stars. However, my boyfriend and I were also looking at GoPros since we had a track event later that day. We asked someone to meet us by the cameras so we can look at them and ask questions. Time went by and no one came to help us, the store was empty too so we knew they weren’t extremely busy. We just left after waiting for a while.
We both work in the service industry and it kind of sucks and is annoying that people who get it and are also in the service industry just not even doing the bare minimum. It’s frustrating.
Response from Best Buy
April 16, 2025
Hello, Erin,
Thank you for leaving a review here on Google. We appreciate the great feedback about the employee that assisted you in the mobile department. However, I can understand expecting consistent service throughout the store.
If you require support on this matter, please send us a private message on social media. We would be happy to assist you on any of the following platforms: Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/BestBuy).
Kindly mention the phrase “Google Review, Convo #65047611” when reaching out, and be sure to include your full name, phone number, and email address.
Regards,
^Ravi
John P
April 06, 2025
5 out of 5
Braiden was very helpful.
Josh B
April 03, 2025
1 out of 5
After driving 25 minutes to the store was told I couldn’t pickup my item without an id. I have been a member and card holder for 20 years and I’ve never had to present an id. This store should retrain their employees
Response from Best Buy
April 04, 2025
Hello Josh,
Thanks for reaching out and providing your feedback. We are saddened to hear that you had a negative experience with us. We do request ID for order pick ups to make sure we are protecting our customers as best we can. We would love to document your experience here. To continue, please contact us on Facebook (http://facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: 65006213" and share your full name, email, and phone number.
Thanks,
^Vanessa
Jonathan F
March 31, 2025
3 out of 5
Disappointing