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Best Buy Scranton

959 Viewmont Dr
Dickson City, PA 18519
(570) 346-8977
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Frequently Asked Questions About Best Buy Scranton

How do I check product availability at the Scranton Best Buy?
How do I check my order status?
My local Scranton Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Scranton stores’ holiday hours?

Recent Reviews

4.1
(2427 reviews)
Gis T
September 07, 2024
5 out of 5
Good staff nice service
Sandy M
August 29, 2024
5 out of 5
They're there for your electronic needs.
Craig G
August 28, 2024
1 out of 5
Operational mess! Mother (83 years old) bought a refrigerator from them to be installed. When scheduled to install they said couldn’t do it. They scheduled two additional times and cancelled each time. Had to hire are own contractor to install. Mother left without refrigerator for 6 weeks. No help from store or their joke of a fulfillment center. Can’t get numbers to speak to people. Empty promises to call back. My thanks to Tyler Lipski a store assistant manager the only one to take the time to get a resolution. No the resolution wasn’t satisfactory but at least Tyler did what he said he could do. Bottom line had to hire a contractor who laughed at the simplicity. This never should have happened but no one cared. Certainly didn’t care about an 83 year old woman who paid in full. Shameful
Response from Best Buy
August 29, 2024
Hello and thanks for reaching out on Google, Craig. We understand the frustration of this install experience. We'd like to ensure this feedback gets into the right hands. Please reach out us to in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When reaching out, please include your full name, phone number, email, store you visited, and mention your Google review, 64130854. Kindly, ^Graham
Doug D
August 27, 2024
4 out of 5
Had what I was looking for and friendly service

About Best Buy Scranton

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