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Frequently Asked Questions About Best Buy Scranton

How do I check product availability at the Scranton Best Buy?
How do I check my order status?
My local Scranton Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Scranton stores’ holiday hours?

Recent Reviews

4.1
(2545 reviews)
dan c
September 29, 2025
1 out of 5
Scheduled an appointment for my computer. Tried to drop it a few hours ahead of time to make things easier. Apparently that’s a big no no. Super rude and wouldn’t allow me to drop it until my time. Worst customer service I’ve seen in years
Response from Best Buy
September 29, 2025
Hello, Dan. We understand the frustration when a repair does not go as expected. Appointments for dropping off a computer are scheduled at specific times to allow for us to have you sign paperwork and for our Geek Squad Teams to check it into the system. Since our teams often have many appointments scheduled, we typically cannot service you earlier than scheduled to ensure all customers are able to get assisted on time. We thank you for your understanding. If you have additional questions, please reach out to us in a private message on Facebook (https://bby.me/398kaq), Twitter/X (https://bby.me/nti4ms), or Instagram (https://bby.me/mw5daw), and mention your Google review, 49751.
papa p
September 19, 2025
5 out of 5
Easy pickup, good value for my TV purchase!
William S
September 14, 2025
4 out of 5
It's Best Buy, but they are helpful answering questions and locating items
Iris N
September 03, 2025
5 out of 5
Service was incredible. Came in to complete a delivery request and was offered help right away by multiple different staff members. Without hesitation or questions asked, one team member went to the back to grab us an item that hadn't been restocked. Very pleasant experience! Definitely plan to come back on my own.

About Best Buy Scranton

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