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Services Offered
Geek Squad Services
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Frequently Asked Questions About Best Buy Scranton
How do I check product availability at the Scranton Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Scranton Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Scranton stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Scranton Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2545 reviews)
dan c
September 29, 2025
1 out of 5
Scheduled an appointment for my computer. Tried to drop it a few hours ahead of time to make things easier. Apparently that’s a big no no.
Super rude and wouldn’t allow me to drop it until my time.
Worst customer service I’ve seen in years
Response from Best Buy
September 29, 2025
Hello, Dan. We understand the frustration when a repair does not go as expected. Appointments for dropping off a computer are scheduled at specific times to allow for us to have you sign paperwork and for our Geek Squad Teams to check it into the system. Since our teams often have many appointments scheduled, we typically cannot service you earlier than scheduled to ensure all customers are able to get assisted on time. We thank you for your understanding. If you have additional questions, please reach out to us in a private message on Facebook (https://bby.me/398kaq), Twitter/X (https://bby.me/nti4ms), or Instagram (https://bby.me/mw5daw), and mention your Google review, 49751.
papa p
September 19, 2025
5 out of 5
Easy pickup, good value for my TV purchase!
William S
September 14, 2025
4 out of 5
It's Best Buy, but they are helpful answering questions and locating items
Iris N
September 03, 2025
5 out of 5
Service was incredible. Came in to complete a delivery request and was offered help right away by multiple different staff members. Without hesitation or questions asked, one team member went to the back to grab us an item that hadn't been restocked. Very pleasant experience! Definitely plan to come back on my own.