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Frequently Asked Questions About Best Buy Scranton

How do I check product availability at the Scranton Best Buy?
How do I check my order status?
My local Scranton Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Scranton stores’ holiday hours?

Recent Reviews

4.1
(2465 reviews)
MEHMET D
January 15, 2025
5 out of 5
Excellent customer service! Employee went above and beyond to make sure my product fit in my car
Robin
January 07, 2025
2 out of 5
Well they don't do curbside pickup anymore I was told by when calling their store number and another country answer since their calls are transferred to them and they don't take calls in store anymore. When I went in store to pick up the merchandise, the gentleman who greeted me when questioned ,"yes we have curbside pickup" and when I told him what just transpired he looked like a deer in headlights and didn't know how to answer. And to the corporate office that wants me to contact them with my personal information on social media, it's not going to happen. I will call or email but I am not putting my info anywhere on social media. Nice try.
Response from Best Buy
January 07, 2025
Hello, Robin, Thank you for providing feedback on Google my Business. Being misled to believe curbside is no longer an option is frustrating. We would like to hear about your experience, here at the corporate office. Feel free to reach out through social media with the links provided below. When you are reaching out. Please mention "Google Review 64654239", provide details about your review, along with your full name, email, and phone number. Facebook (http://facebook.com/BestBuy) Twitter/X (http://twitter.com/BestBuySupport) Instagram (http://instagram.com/BestBuy) Here to assist, ^Jay
Bruce G
January 06, 2025
5 out of 5
Very helpful and fast
Joseph A
December 31, 2024
5 out of 5
I needed a charger for my laptop (very niche unique charger) and Ashley was super helpful. She immediately knew exactly what charger I was referring to and how many watts would be acceptable to plug into my pre-existing adapter. She also provided other ways to buy the charger for a discounted rate. Overall great experience. Employees here were helpful and courteous.

About Best Buy Scranton

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