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Services Offered
Geek Squad Services
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Frequently Asked Questions About Best Buy Scranton
How do I check product availability at the Scranton Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Scranton Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Scranton stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Scranton Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2600 reviews)
Susan R
March 17, 2026
5 out of 5
I had a great experience with Geek Squad, thanks to Agent Matthew. He was incredibly helpful to my stepdaughters and me when my stepdaughter cracked her laptop screen. The repair was covered under insurance, and he handled everything smoothly from start to finish.
While he was working his magic, I took the opportunity to ask a few questions about some other tech issues I’ve been dealing with, and he was more than willing to help. He was patient, knowledgeable, and explained things in a way that was easy to understand.
I truly appreciate his excellent service and highly recommend Agent Matthew to anyone in need of tech support. Thank you again!
William J
March 10, 2026
5 out of 5
The repair agents were very helpful and knowledgeable. Timely service.
Joshua G
March 08, 2026
1 out of 5
It's just one of those days when store lets you down
Richlocal w
March 06, 2026
5 out of 5
Bought a TV here and it still works after years. Even bought a phone here. And a camera. And a pen. And a piece of dust. Anyways great place bro