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Services Offered
Geek Squad Services
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Frequently Asked Questions About Best Buy Scranton
How do I check product availability at the Scranton Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Scranton Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Scranton stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Scranton Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2488 reviews)
Edward B
March 23, 2025
5 out of 5
Alan Cardoso at the Wilkes-Bear location was to notch, very attentive and took a good amount of time with me as I bought a lot of high value items.
Christopher N
March 21, 2025
5 out of 5
Order washer and dryer had to wait for it few days
JOEL T
March 14, 2025
5 out of 5
Awesome group of employees!
dave M
March 06, 2025
1 out of 5
Be aware pass along to all your family members, and friends. I was having an issue with my phone I called Best Buy And they specifically told me to bring it to the store. You get your first 20 minutes for free. They're supposed to do trouble shooting. And they're supposed to try to fix what your issue is and If they cannot fix it within 20 minutes, then they charge you. However they Automatically charged you 45.
Dollars If they cannot fix your problem, you lose your money. I specifically asked for a manager I told him that Best Buy. Told me you get the first 20 minutes for free. I was told you get nothing for free. Pass this one to your friends, and your family members. They will not do trouble shooting like. They're supposed to for the first 20 minutes for free. They charge you forty five dollars and if they can't fix your problem you're out of the forty five dollars.
Response from Best Buy
March 06, 2025
Hello, Dave,
Thank you for leaving us a review. As a consumer myself, I understand the importance of needing support with your phone. At Best Buy, we do well by doing good. In every decision, every day. I have included a link to our Cell Phone Services and Repair, which will provide you with further details and pricing for the services we offer.
https://www.bestbuy.com/site/services/cell-phone-services/pcmcat286500050002.c?id=pcmcat286500050002
We appreciate your feedback, and would like to offer further assistance. If you could, please reach out to us via social media. Our team would be happy to assist you on any of the following platforms:
Facebook (http://facebook.com/BestBuy)
Twitter/X (http://twitter.com/BestBuySupport)
Instagram (http://instagram.com/BestBuy)
Kindly mention the phrase "Google Review, Convo #64898152" when reaching out via social media.
Thank you,
^Ruby