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Services Offered
Geek Squad Services
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Frequently Asked Questions About Best Buy Scranton
How do I check product availability at the Scranton Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Scranton Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Scranton stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Scranton Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2623 reviews)
Virginia B
May 24, 2026
5 out of 5
The best place to take your old electronics for recycling.
Shaun F
May 24, 2026
1 out of 5
I can only review the automotive and installation services at this time. Unfortunately service depends entirely on what technician is on at the time.
I ordered a new car radio. The tech on duty ordered everything and couldn't figure out how to have it sent to the store so he asked if I would be alright with everything going to my address. No Problem. He also said he was having computer issues and said I would need to schedule the installation myself. I thought no problem, but that was a lot more difficult than expected.
Got everything set up finally and took the vehicle for the installation - couldn't do it because one of the parts was incorrect. Rescheduled and waited for the new part.
Took the vehicle in for a second try. Tech said he was having problems again with the computer and he would have to reschedule me for a third try. I asked him to keep trying since it is difficult for me to get there and have someone available to pick me up while the work is being completed. He said he wouldn't have time since he had another installation booked right after me. He commented that he would have the same problem with the second installation.
My first thought was maybe he should contact the next person so they don't waist their time. Second thought was what good is the GEEK SQUAD if they can't even take care of employees computer issues. I returned everything!! Apparently the customers time isn't relevant to Best Buy.
I pay $179.00 a year for their "Best Buy Total" membership. I can't imagine how they treat anyone who isn't a member.
Katelyn B
May 23, 2026
5 out of 5
Had to run in when my charger for my work laptop stopped working and needed to be replaced in the middle of the work day. The staff were great and directed me right to the location and another employee came to help me find the right charger immediately. Wonderfully helpful staff!
Victor M
May 20, 2026
2 out of 5
Went to buy a TV, ask for assistance after a 20 minute wait, still no help. Left in frustration. They have a membership, not inexpensive. Geek squad help and extends warranty on purchases. Scranton needs a PC Richards and a Costcio