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Services Offered
Geek Squad Services
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Frequently Asked Questions About Best Buy Scranton
How do I check product availability at the Scranton Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Scranton Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Scranton stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Scranton Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2597 reviews)
Richlocal w
March 06, 2026
5 out of 5
Bought a TV here and it still works after years. Even bought a phone here. And a camera. And a pen. And a piece of dust. Anyways great place bro
Brandon S
March 05, 2026
1 out of 5
Absolutely the worst experience in the area. Order product , give them your money and bam !! Just like that you are waiting even longer for a delivery that was already scheduled and prepped for. Had no problem taking the money instantly though. Already waited over a week after placing the order just to be told an hour prior to delivery that it had to be rescheduled, what a freaking joke that is 😂 . Even asked about picking it up and was told the closest store to go pick it up from was almost an hour away, like where on God's green earth is my dryer at and why does nobody who works for best buy know anything? Spoke to 3 different associates and not a single one could answer any question that I was asking. When asking for a supervisor good luck because they won't put you on with one of those. Super frustrating that they don't even try to accommodate for THEIR inconveniences. I'll never put another cent into a best buy and quiet frankly hope that they go bankrupt one day. They don't know how to treat their customers and they have zero answers for anything that arises. Be weary of their schemes.
Response from Best Buy
March 05, 2026
Hey there, Brandon!
Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience trying to get your ordered dryer delivered. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialists can work with you. Please be sure to add "Google Review: #125999" for reference. You can locate us here:
Twitter(X):
https://bby.me/gkcxyo
Facebook:
https://bby.me/ixbe1s
Instagram:
https://bby.me/c5xfip
Joyce W
March 02, 2026
1 out of 5
horrible experience
Murphy T
March 02, 2026
1 out of 5
one of my customers had a horrible experience from here I do not recommend
Response from Best Buy
March 02, 2026
Hello,
Thank you for the review. We'd like to learn more about what may have occurred, so that we can look into improving future visits.
Please have them reach out to us through a private message on Facebook (https://bby.me/93v5ew), Twitter/X (https://bby.me/xylzhh), or Instagram (https://bby.me/35n9xm). Thanks!