Frequently Asked Questions About Best Buy Scranton
How do I check product availability at the Scranton Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Scranton Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Scranton stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Scranton Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2590 reviews)
Chris B
February 26, 2026
1 out of 5
Tired multiple time to get my stereo installed and they keep coming up with.I need new stuff each time
Response from Best Buy
February 26, 2026
Hello there!
We definitely understand the need for clear communication when it comes to a car audio installation We would love to hear any feedback you may have and provide assistance if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review #122275 in your message. You can find us here:
Facebook (https://bby.me/9g21e5)
Twitter/X (https://bby.me/31ixem)
Instagram (https://bby.me/rsg7lz)
We hope to hear from you!
Kk L
February 17, 2026
1 out of 5
So many workers so little help.
Response from Best Buy
February 17, 2026
Hi there,
It can be frustrating when you aren't able to find the help you're looking for while in a store, so we appreciate this feedback. If you are still in need of assistance or want to formally document your visit, please reach out on social media. Please include Google Review 118443 in your message.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Robert B
February 15, 2026
5 out of 5
I bought a car starter and the team there were a great help with selecting the right one for my car model and my price point. We also have the appointment set to install the system. The only downside is they have just one person to do the installs, so scheduling was a bit far out on my calendar. Then the one lady continued to help me shop and showed me where all my other items were located throughout the store. Great service and overall good experience.
Darren m
January 24, 2026
5 out of 5
I had an amazing experience at Best buy yesterday with Al he went above and beyond. Al was able to return my damaged phone with ease. Thanks again Al and all the employees at Dickson City best buy