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Best Buy Scranton
Services Offered
Geek Squad Services
Apple Shop%20--%3e%3csvg%20version='1.1'%20id='Layer_1'%20xmlns='http://www.w3.org/2000/svg'%20xmlns:xlink='http://www.w3.org/1999/xlink'%20x='0px'%20y='0px'%20viewBox='0%200%2024%2024'%20style='enable-background:new%200%200%2024%2024;'%20xml:space='preserve'%3e%3cpath%20d='M14,1h-4c-5.98,0.22-8.75,2.99-9,9v4c0.23,5.99,4,8.72,9,9h4c6-0.28,8.8-2.98,9-9v-4C22.7,4.01,20.03,1.34,14,1z%20M16.42,16%20c-0.32,2.21-2.14,3-4.4,3c-2.34,0-4.52-0.88-4.52-3.79v-1h3.41v1.25c0,0.75,0.44,1.21,1.23,1.21c0.83,0,1.11-0.42,1.23-0.88%20c0.04-0.25,0.08-0.62-0.04-0.96c-0.67-1.71-5.07-2.5-5.63-5.17C7.54,9.04,7.58,8.5,7.66,7.92C7.98,5.79,9.8,5,12.02,5%20c1.74,0,4.2,0.46,4.2,3.29v0.92h-3.09c0,0,0-0.54,0-0.79c0-0.75-0.44-1.21-1.15-1.21c-0.79,0-1.07,0.46-1.15,0.88%20c-0.04,0.17-0.08,0.46,0,0.71c0.36,1.5,5.07,2.33,5.59,5.08C16.46,14.12,16.58,14.88,16.42,16z'/%3e%3c/svg%3e)
Samsung Experience Shop- Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
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Specialty Shops and Services
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Frequently Asked Questions About Best Buy Scranton
How do I check product availability at the Scranton Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Scranton Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Scranton stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Scranton Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2455 reviews)
Dynasty V
December 11, 2024
1 out of 5
BUYER BEWARE..!!! STAY AWAY FROM BEST BUY..!! THEY TRY TO KEEP YOUR MONEY FOR RETURNS!
1 STAR MEAN NO STARS STAY AWAY
First we when in to get a washer but, sale guy had no idea anything about the products. Told us he had only been they month. Im sorry but if you been at a place a whole month still don't know nothing it's NOT the JOB FOR YOU.! He just followed us around asking us questions about products while we were trying to shop. We finally decided on one and he had no idea how to order it. Then he had a nerve to order wrong machine after all of that. We had to cancel the order on Nov 29. It's been near 2 weeks STILL no refund keep calling just get same reply I have wait for it to process. It's holiday I'm out $800 for going on 3 week if any one knows that big hit of cash not to have for gifts. SAVE YOUR MONEY and TIME! Go somewhere people will help and if you return something you get your money back in a reasonable time. They love to take money in seconds but give you ever excuse why they can't give it right back.
WILL NEVER SHOP HERE AGAIN.!!
Brad E
December 11, 2024
1 out of 5
Drove 2 hours to get a radio they said they have in stock, get here at 10am. Took 20 mins to get anyone to help. They couldn’t find it. Takes another 30 mins to get the store manager to try and find it. I followed him around and was told he’ll find me when he gets it. He never got it and never found me to even tell me it wasn’t here. After this I’ll never shop at BestBuy again.
Response from Best Buy
December 11, 2024
Hi, Brad,
Thank you for reaching out in regards to your Radio Purchase. I can understand that the item you are wanting not being available at store can be difficult. We do recommend to purchase for pickup so that we can let you know when the radio would be available to pickup. This does help as we do run into concerns during the holidays where items may be sold quickly, damaged, or possibly lost. We would be glad to help in any way we can if you would like assistance please reach out to any of our Social media Profiles below with Review 64544670 for support.
Facebook (facebook.com/BestBuy)
Twitter/X (x.com/BestBuySupport)
Instagram (instagram.com/BestBuy)
Sincerely,
^Tommy
cathy b
December 01, 2024
1 out of 5
My husband and I ordered a 55”tv at 9am. For pickup. The tv was in stock and still not ready for pickup at 6:14pm. There is no customer service to speak with. This is ridiculous. Just ordered at target sand price and it’s ready for pickup
Response from Best Buy
December 02, 2024
Hi there, Cathy.
Thank you for sharing your feedback with us. I can understand how frustrating it must have been to experience such a delay in having your TV ready for pickup, especially when you were expecting a smoother and faster process.
I’d be more than happy to look into this matter for you today. Please reach out to us by sending a private message on one of Best Buy’s official social media accounts:
Facebook: facebook.com/BestBuy
Twitter/X: twitter.com/BestBuySupport
Instagram: instagram.com/BestBuy
In your message, please include your full name, phone number, and email, and mention that you’re reaching out regarding your "Google Review." Be sure to also include the conversation number 64502630 so we can quickly identify and assist you.
Thank you again for bringing this to our attention. I look forward to helping address this issue for you.
Best regards,
^Magee
Andrew S
November 27, 2024
4 out of 5
staff took a bit long to accommodate but once I got help it went smoothly. just wish they had staff that was knowledgable about everything store and not just one section. still recommend best buy no matter what and this one is always good.