Frequently Asked Questions About Best Buy Scranton
How do I check product availability at the Scranton Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Scranton Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Scranton stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Scranton Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2571 reviews)
Rashid A
December 22, 2025
5 out of 5
Doug was very helpful and honest ....Keep up the good word Doug
Asael M
December 15, 2025
5 out of 5
Excellent store, where you can find what you're looking for at a super affordable price. If you have any questions, the employees can provide you with personalized assistance.
Tee “
December 15, 2025
5 out of 5
Good customer service everytime.
Bought two tvs,three diffrent workers helped with question and still help other customers.
The contractors who installed the TV did a great job and they even help carry something up the stairs for me without asking. Great best buy location for years.
Jim B
December 13, 2025
5 out of 5
Helpful staff. Pointed me to what I requested and was in and out with 10 mins.