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Services Offered
Geek Squad Services
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Samsung Experience Shop- Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
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Frequently Asked Questions About Best Buy Scranton
How do I check product availability at the Scranton Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Scranton Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Scranton stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Scranton Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2584 reviews)
Darren m
January 24, 2026
5 out of 5
I had an amazing experience at Best buy yesterday with Al he went above and beyond. Al was able to return my damaged phone with ease. Thanks again Al and all the employees at Dickson City best buy
Lisa L
January 19, 2026
1 out of 5
They're partnered with Citibank. Citibank is terrible to deal with. Don't get a credit card through this company. It is like jumping through hoop to try to make payments to pay the bill
Response from Best Buy
January 19, 2026
Hi,
Thanks for leaving your feedback. It's unfortunate that you're having a hard time making a payment. We get why that would be frustrating. Payments can be made in-store, over the phone or online. That can be done here, https://bby.me/vm2wcs
If you have questions or need assistance, we're happy to help. Please connect with us by sending a private message on one of the below social media platforms. You may include the Google review ID 106637 as reference.
X: https://bby.me/pxevdr
Facebook: https://bby.me/espxt0
Instagram: https://bby.me/75w6no
Robert R
January 12, 2026
5 out of 5
Had to return a computer I bought my wife for Christmas. I called customer service and explained the problem. They said to bring the unit to the local store. We visited the Dickson City location. The process was quick and easy.
Julian “
January 11, 2026
5 out of 5
Oder on samsung shop app and was able to pick up at my local best buy same day