I had to seek out help, there wasnt an associate readily available but other than that my experience was good. He was knowledgeable when I told him what I was looking for and while he wasnt as quick as I would have liked he was efficient. I made my purchase and was on my way home to set up my new laptop.
Worst customer service ever. My daughter bought me a iwatch they were to ship it. The box was received sealed with absolutely nothing in. We contacted them. They sent another one to the store for me to pick up. Told me it was ready. I go there and get nothing but the runaround. I’m thinking it’s some sort scam bunch of employees are running. Please go elsewhere! Customer service is a joke! Manager is worthless!
Follow up, spoke to BB Credit. The store has experienced a lot of this type of activity. They are being investigated. I received a full refund. I know the canned response to this is worthless, but maybe go to a Different chain store altogether.
Response from Best Buy
September 13, 2025
Hello, Erin,
Thank you for leaving us a review. It saddens me to hear that your recent experience with us was not a positive one, especially when needing assistance with a recent order. We appreciate your feedback, and would like to look into this matter further. Please reach out to us via social media. Our team will be happy to assist you on the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kindly mention the phrase “Google Review, Convo #42799” when reaching out on social media.
Thank you,
^Ruby
Friendly and knowledgeable staffs here.