Best Buy Downingtown

Will helped me refund an item (that I did end up needing) when I didn’t have a receipt. He and his supervisor (didn’t catch his name) went above and beyond to resolve the issue!

Terrible customer service. Purchased a laptop computer in January 2025 for my daughter. The keyboard broke in November. She took it to Best Buy in December and they turned her away saying it was “junk” and could not be repaired. She was at college at that time so she was not with my husband or I and unfortunately was taken advantage of and did not ask further questions. Scheduled a geek squad appointment today in Downingtown which we have paid for the service membership. They too refuse to repair the computer now saying the purchased warranty has since expired. I was told that ONLY REPAIRS UNDER WARRABTY ARE FINE. It was NOT expired when she first attempted to have it serviced and was turned away. NOW - we are told there is no choice but to purchase a brand new computer refusing to credit us any money for her current computer and will not honor the warranty even though this was not presented as an option while the warranty was current. We worked with store manager Mike Purcell, Geek squad agent Bagdan Pricop and store manager Jenn Setiz who wouldn’t speak to me in the phone. Don’t purchase here - they wouldn’t even offer a discount when I said we would purchase a new computer. We have purchased all our computers here for years…3 in the last 14 months. We were dismissed like our loyalty and purchase history meant nothing. There are many many options … don’t waste your time or money here. They simply don’t care about doing the right thing. Definitely don’t waste your money on extra protection because apparently it doesn’t matter.

Good service, prices are competitive.

High prices