Best Buy Downingtown

Store was clean, easy to navigate and had a large variety of goods. I went in for a fan and it was an easy and uneventful purchase. Best part being no one bothered me, and then when i needed assistance from an employee one was readily available!

Went to exchange an adapter that didn’t fit, only to be told they can’t exchange after two weeks. Stick to Amazon for normal shopping experience.

Thanks to Mike, will and Anna. For helping me with my purchase

Best Buy completely dropped the ball. I purchased a Samsung QLED 4K Q80D from the Lancaster, PA store. It was the last one they had. Got home and discovered screen was cracked. Called Customer Srv and told I could do a direct exchange at the Downingtown, PA Best Buy. 45 minutes out of way and I get the Downingtown Best Buy. Manager Mike refuses to do the exchange after confirming they had 2 in stock. I said do a return and again he refused. He said he could not do either because it was not purchased there and it was damaged. I told him I just bought it an hour ago and what Customer Srv told me. He said there was no note in customer srv and he could not do it. Isn’t an item being damaged a reason a return should be done????? No sense, Manager Mike was clearly wrong and incompetent. Checked the Best Buy policy which says a return can be done at any location within 30 days with a receipt. I was closer to 30 minutes with a receipt. Any, I drove all the way back to the Lancaster Store, returned the TV for a refund. Cancelled my free 1 year membership and I am done with Best Buy. Ordered the same TV from Amazon for $150 less.