Best Buy Downingtown

Went to exchange an adapter that didn’t fit, only to be told they can’t exchange after two weeks. Stick to Amazon for normal shopping experience.

Thanks to Mike, will and Anna. For helping me with my purchase

Best Buy completely dropped the ball. I purchased a Samsung QLED 4K Q80D from the Lancaster, PA store. It was the last one they had. Got home and discovered screen was cracked. Called Customer Srv and told I could do a direct exchange at the Downingtown, PA Best Buy. 45 minutes out of way and I get the Downingtown Best Buy. Manager Mike refuses to do the exchange after confirming they had 2 in stock. I said do a return and again he refused. He said he could not do either because it was not purchased there and it was damaged. I told him I just bought it an hour ago and what Customer Srv told me. He said there was no note in customer srv and he could not do it. Isn’t an item being damaged a reason a return should be done????? No sense, Manager Mike was clearly wrong and incompetent. Checked the Best Buy policy which says a return can be done at any location within 30 days with a receipt. I was closer to 30 minutes with a receipt. Any, I drove all the way back to the Lancaster Store, returned the TV for a refund. Cancelled my free 1 year membership and I am done with Best Buy. Ordered the same TV from Amazon for $150 less.

I usually love Best Buy. I did curbside pickup it took them almost 35 mins to come out with my order. The person who came out offered no apology, no reaction, and when I complained to him especially since he had not said a word, he explained that they were understaffed in a rude way. Granted, I was a little short with him, but not beyond what was reasonable, and it’s certainly understandable if he’s having a bad day considering being understaffed. But I would never have written this if he had simply apologized for the delay and explained himself. This is one of the few negative reviews I’ve ever given, and it’s because Best Buy doesn’t inspire passion in their teams. I think I’ll just go to target to buy tech there until I see better reviews here. Best Buy corporate, do better and don’t leave your employees hanging. And if you punish the downingtown employees and don’t hire more people, we’ll notice, and it won’t be my fault for giving your company feedback.