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Best Buy Downingtown
Services Offered
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Frequently Asked Questions About Best Buy Downingtown
How do I check product availability at the Downingtown Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Downingtown Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Downingtown stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Downingtown Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1794 reviews)
Justin W
December 10, 2025
1 out of 5
I had a bit of trouble upgrading my phone the gentleman who helped me was very nice and professional, but Best Buy didn’t not have an exchange on hand in store or ONLINE anywhere so I was forced to downgrade my original phone. It’s pretty sad to see a company like Best Buy clearly violating their own corporate policy. I’d suggest you trade in or upgrade elsewhere.
Response from Best Buy
December 10, 2025
Hello,
Thank you for the review. We can understand your frustration with not being able to exchange your phone.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 85030.
Cedric G
December 08, 2025
5 out of 5
After having a lost TV before delivery, I traveled 1 hour to this store to pickup a Hisense u8n . After sharing my experience with the lost delivery, Anthony/Tony helped me sort through the open box section to find the TV I came for. After moving many boxes, looking all over for missing stand and remote and more I was able to get the TV ! Highest recommendation to work with Tony, and this store for anyone looking for a TV.
Cris R
December 07, 2025
5 out of 5
I recently visited Best Buy and had an amazing experience thanks to Emily, who helped me find exactly what I was looking for. She was incredibly knowledgeable about the latest tech, answered all my questions, and made sure I got the best deal on my new tv,headphones and speaker. Emily went above and beyond in providing great customer service, and her friendly attitude made the shopping experience so so so so soooooo much better. I’ll definitely be coming back to Best Buy, and I highly recommend asking for Emily if you want the best of the best experience ever she will make sure you have a great shopping experince
saeed h
December 04, 2025
5 out of 5
Five-Star Experience Thanks to Manager Mike!
I recently visited the Best Busy store and had an absolutely exceptional experience, all thanks to the store manager, Mike. He is truly awesome and goes above and beyond to provide the best customer service I have encountered in retail.
Mike was incredibly helpful from the moment I approached him. He didn't just point me in the right direction; he took the time to understand exactly what I needed and provided knowledgeable, personalized recommendations. He was patient, professional, and genuinely committed to ensuring I left the store completely satisfied.
His attitude and willingness to assist make him stand out. It’s clear that Mike sets a high standard for service at this location. If you are shopping at Best Busy and need assistance, look for Mike—he is the definition of great customer service and deserves all the praise!