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Best Buy Downingtown
Services Offered
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Frequently Asked Questions About Best Buy Downingtown
How do I check product availability at the Downingtown Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Downingtown Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Downingtown stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Downingtown Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1779 reviews)
Erin T
September 12, 2025
1 out of 5
Worst customer service ever. My daughter bought me a iwatch they were to ship it. The box was received sealed with absolutely nothing in. We contacted them. They sent another one to the store for me to pick up. Told me it was ready. I go there and get nothing but the runaround. I’m thinking it’s some sort scam bunch of employees are running. Please go elsewhere! Customer service is a joke! Manager is worthless!
Follow up, spoke to BB Credit. The store has experienced a lot of this type of activity. They are being investigated. I received a full refund. I know the canned response to this is worthless, but maybe go to a Different chain store altogether.
Response from Best Buy
September 13, 2025
Hello, Erin,
Thank you for leaving us a review. It saddens me to hear that your recent experience with us was not a positive one, especially when needing assistance with a recent order. We appreciate your feedback, and would like to look into this matter further. Please reach out to us via social media. Our team will be happy to assist you on the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kindly mention the phrase “Google Review, Convo #42799” when reaching out on social media.
Thank you,
^Ruby
kartik g
September 08, 2025
5 out of 5
Great easy to shop
Quan L
September 03, 2025
5 out of 5
Friendly and knowledgeable staffs here.
Nate E
September 02, 2025
1 out of 5
Service at physical was eh, but when you buy anything from them to be delivered, be warned that you’re gonna have to deal with their miserable customer service.
You may be looking for a simple answer to a simple question such as “do I have to be present for delivery” and receive two different answers. Not to mention they might even hang up on you the first time you call and never call back. I seldom have any issues with any sort of purchases in my life and this is by far the most annoying one I’ve ever dealt with.
If you’re buying something large, I just recommend you go through Amazon… all these retailers pedal the same garbage but Amazon will bend over backwards to make it right.
Response from Best Buy
September 02, 2025
Hello, Nate,
Thank you for taking the time to leave your feedback with us, as we take it seriously, and rely on it to find ways to improve our processes and services. We would like to formally document your experience, and do what we can to further assist you. If you have a minute, please reach out us to in a private message or DM on Facebook (https://bby.me/kul2un), Twitter/X (https://bby.me/3hipv4), or Instagram (https://bby.me/dnqd4t). When you message us, please include a copy of your Google review number #38594. We look forward to working with you.
Regards,
^ Aaron