Best Buy Downingtown

DO NOT CALL THE CUSTOMER SERVICE NUMBER LISTED ON GOOGLE! Nothing but a huge waste of time. The representative AND supervisor had no knowledge of pricing, scheduling, or product information. They basically placed me on hold for ten minutes to return without any answers or alternatives. 0/10 do not recommend. Especially for anything in regard to Apple products.

I have been a loyal Best Buy customer for many years, but this was by far the worst customer service experience I’ve ever had. I ordered multiple appliances, including a microwave oven combo, a dryer, and a gas cooktop. While the other appliances were delivered, my gas cooktop installation was rescheduled five times over the course of two months. The most frustrating part was that I was never proactively notified of the reschedules. I repeatedly found out only after waiting at home for the installation or by calling customer service myself. After the fifth reschedule, I finally canceled the order because I had completely lost confidence that it would ever be installed. During those two months, Best Buy had my money while I was left without a functioning cooktop that I had purchased because I needed one. I also spent countless hours on hold trying to get updates, and unfortunately, I never felt that anyone took ownership of the issue or showed genuine empathy for the inconvenience. This experience has completely changed my opinion of Best Buy. I hope the company improves its installation scheduling, communication, and customer service so that other customers don’t have to go through the same frustration.

Best Buy in Exton is the best place to purchase items and to ask for help. They helped me so much with my cell phone and in car computer connecting to my cell phone. JEN WAS GREAT AND SO WAS HER ASSOCIATE. I TRULY APPRECIATE THIS STORE A LOT MORE THAN OTHER LOCATIONS. I USE CAPS A LITTLE EASIER TO TYPE. THANK YOU

Never had an issue at this location. Always fast and friendly service.