Curtis M
November 03, 2025
I had an awesome experience at the Downingtown Best Buy thanks to Chris Henry! He went above and beyond helping me find the perfect TV within my price range that met all the specs I was looking for. He also took the time to explain the differences between sound bars so I could make the right choice for my setup. From start to finish, finding the TV, checking us out, and even helping load it into the car, Chris made the whole process easy and enjoyable. Excellent customer service all around!
Dont even waste your time with Best Buy anymore. Any questions or concerns you have you talk to some phone service who can't answer questions and you cannot talk to anyone in any store of your purchase. Cant reach a manager cant talk to the Geek Squad and the phone service has absolutely no clue what they are doing. I will never be dealing with Best Buy again. Great job Best Buy doing absolutely nothing to help customers.
SHOP ELSEWHERE EVERYONE!
Response from Best Buy
October 29, 2025
Good Afternoon, Kerry.
Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience. We'd like to hear more about it. Please reach out to us on our Social Media pages, so one of our specialist can document your experience. Please be sure to add "Google Review:#62084" for reference. You can find us here:
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⭐️⭐️⭐️⭐️⭐️ 10/10 Service from Caleb at Downingtown Best Buy
Caleb was incredibly helpful when I purchased my freezer. He went above and beyond by helping me find the right model, bringing it out to my car, loading it up, and sharing helpful tips on how to set it up properly such as keeping it upright for 24 hours before use. It is rare to find that level of genuine customer service these days. Thank you Caleb for making the whole experience easy and stress free
I had to seek out help, there wasnt an associate readily available but other than that my experience was good. He was knowledgeable when I told him what I was looking for and while he wasnt as quick as I would have liked he was efficient. I made my purchase and was on my way home to set up my new laptop.