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Best Buy Downingtown
Services Offered
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Frequently Asked Questions About Best Buy Downingtown
How do I check product availability at the Downingtown Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Downingtown Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Downingtown stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Downingtown Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1780 reviews)
Amy P
October 15, 2025
4 out of 5
I had to seek out help, there wasnt an associate readily available but other than that my experience was good. He was knowledgeable when I told him what I was looking for and while he wasnt as quick as I would have liked he was efficient. I made my purchase and was on my way home to set up my new laptop.
Erin T
September 12, 2025
1 out of 5
Worst customer service ever. My daughter bought me a iwatch they were to ship it. The box was received sealed with absolutely nothing in. We contacted them. They sent another one to the store for me to pick up. Told me it was ready. I go there and get nothing but the runaround. I’m thinking it’s some sort scam bunch of employees are running. Please go elsewhere! Customer service is a joke! Manager is worthless!
Follow up, spoke to BB Credit. The store has experienced a lot of this type of activity. They are being investigated. I received a full refund. I know the canned response to this is worthless, but maybe go to a Different chain store altogether.
Response from Best Buy
September 13, 2025
Hello, Erin,
Thank you for leaving us a review. It saddens me to hear that your recent experience with us was not a positive one, especially when needing assistance with a recent order. We appreciate your feedback, and would like to look into this matter further. Please reach out to us via social media. Our team will be happy to assist you on the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kindly mention the phrase “Google Review, Convo #42799” when reaching out on social media.
Thank you,
^Ruby
kartik g
September 08, 2025
5 out of 5
Great easy to shop
Quan L
September 03, 2025
5 out of 5
Friendly and knowledgeable staffs here.