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Frequently Asked Questions About Best Buy Downingtown

How do I check product availability at the Downingtown Best Buy?
How do I check my order status?
My local Downingtown Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Downingtown stores’ holiday hours?

Recent Reviews

4.0
(1780 reviews)
Amy P
October 15, 2025
4 out of 5
I had to seek out help, there wasnt an associate readily available but other than that my experience was good. He was knowledgeable when I told him what I was looking for and while he wasnt as quick as I would have liked he was efficient. I made my purchase and was on my way home to set up my new laptop.
Erin T
September 12, 2025
1 out of 5
Worst customer service ever. My daughter bought me a iwatch they were to ship it. The box was received sealed with absolutely nothing in. We contacted them. They sent another one to the store for me to pick up. Told me it was ready. I go there and get nothing but the runaround. I’m thinking it’s some sort scam bunch of employees are running. Please go elsewhere! Customer service is a joke! Manager is worthless! Follow up, spoke to BB Credit. The store has experienced a lot of this type of activity. They are being investigated. I received a full refund. I know the canned response to this is worthless, but maybe go to a Different chain store altogether.
Response from Best Buy
September 13, 2025
Hello, Erin, Thank you for leaving us a review. It saddens me to hear that your recent experience with us was not a positive one, especially when needing assistance with a recent order. We appreciate your feedback, and would like to look into this matter further. Please reach out to us via social media. Our team will be happy to assist you on the following platforms: Facebook: @BestBuy Instagram: @BestBuy Twitter/X: @BestBuySupport Kindly mention the phrase “Google Review, Convo #42799” when reaching out on social media. Thank you, ^Ruby
kartik g
September 08, 2025
5 out of 5
Great easy to shop
Quan L
September 03, 2025
5 out of 5
Friendly and knowledgeable staffs here.

About Best Buy Downingtown

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