I have always purchased my computers, printers, TVs, phones, etc. at Best Buy. I am also a Best Buy Total Member too. A month ago, I dropped off my computer (purchased from Best Buy) to fix a broken hinge. The repairs were made from their Kentucky repair shop, and the computer was sent back to the store via Fed Ex. Unfortunately, Fed Ex lost the package, and I have been waiting this week for someone to call me about next steps. I called on Wednesday, and spoke to the Manager at Geek Squad who indicated he received an email about my laptop being lost during transit, and he will call me back once he has the ticket created. He never called me back so a couple of days later I called again on Friday. I was informed he was at lunch and they will have him call me as soon as he returned. Please have someone call me back and let me know next steps. Thank you.
Response from Best Buy
February 07, 2026
Hello, thank you for reaching out to us here. Being without your computer while it is in repair isn't fun, having it lost on its way back to you is even more frustrating. Our team would like to look into this for you. Can you please reach out to us via private message on one of the following platforms with more detail about your experience? Please begin your message with "This is regarding my Google Review #114134".
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Ample parking, and the store is clean and well lit. The staff approached me as soon as I entered the store and helped me with my purchase. She was friendly and courteous and got me out the door in no time.
Great place the geeks are awesome.
Their tech team is Excellent and their Manager Barbara is so knowledgeable