Best Buy Bethlehem

Went into the Best Buy in Easton to purchase a Chromebook, looked for someone to help us but could not get any help. Got disappointed and was walking out when someone at the door asked if they could help. If they would try to help before leaving I could have made a purchase. Very poor customer service

People were very helpful-they knew there products

Great experience at this Best Buy! We were looking for a new 65” TV, and with so many options to choose from, we really appreciated the help we received. Tahir first greeted us in the TV section and walked us through the basics. He then brought in Jude for some additional technical support to answer all of my questions. Jude was extremely knowledgeable and took the time to explain the differences between the TVs, answer all of our questions, and share the current deals and promotions. Both Tahir and Jude really took the time to educate us without making us feel rushed or pressured. After doing a little more research online, we came back the next day with our vehicle and purchased the TV. Jude made the entire process incredibly simple. He helped us set up a new credit line, made sure we took advantage of some great rewards with our purchase, and even helped me load the TV into our SUV. Excellent customer service from start to finish! We would definitely recommend this Best Buy—and especially Tahir and Jude—for anyone shopping for a new TV!

My husband and I went to the store in hopes of purchasing a laptop for myself. Basically wanted something for simple us of checking emails and watching Netflix and being able to get online. Possible need for typing up documents and such. When we got there the choices were overwhelming plus I then noticed iPads with keyboard options. I was at a loss at making a decision. I asked the young lady in the front of the store if there was anyone available to help us. She teamed us up with Darell (sorry if I misspelled his name) and boy am I glad she did. He carefully listened to what I wanted out of a device and he understood my dilemma between the choice of the laptop vs the iPad. He showed me an option in each that were compatible in pricing and how to use both. He was extremely knowledgeable and attentive. Ultimately I went with the ipad. This young man is a wonderful asset to this company. I never felt rushed with him or like I even had to make a choice this evening. He answered every single question without me ever feeling like it was a "dumb" question. I was extremely impressed with his customer service skills and will likely go back. He was very kind and made sure I understood everything before we walked out of the store. He never tried to upsell me or show me anything that would not suit my needs. Great job on hiring this young man.