Best Buy Bethlehem

Lack of customer service. I've been there a few times, I'd always had to seek out help from employees from a group of them standing around. I remember when employees used to surround customers repeatedly, and a lack of knowledge is quite disappointing from such a company.

Would give zero stars if that was possible. Awful customer service by the general manager and woman who claimed to be a manager first. Return policy is not clearly identifiable or posted. I tried to return an item 4 days out of the very short 15 day return policy, one that I was completely unaware of. They refused to give an exception and tried to have me purchase a $30 membership for returns instead. If this is Best Buy's practice, then they should be ashamed of themselves. I've made many purchases over the years, including appliances, phones, large purchases and had never been aware of a revised policy less than the typical 30 day policy stores have.

Lousy customer service. Workers aren’t even familiar with the layout of their store and their products can be found at Walmart. Do better.

This location has great product availability, friendly staff and modernized lay out for convenience.