Purchased a game here today. Price was clearly labeled 39.99. Checked out and total was 52.99. I let the young man know at customer service register it was labeled at 39.99. His response was “nah, it’s 49.99”. He has an attitude about it….I ended up purchasing it and walking to my car. Was going to let it go. But, with this economy….. Came back inside to speak with a supervisor. Supervisor was rude and not apologetic at all. He actually first blamed me for not mentioning it the cashier. I told him I had told the cashier prior to purchasing. And he said nothing back. I got my money back. But, the level of unprofessional is astounding. Customer service here is terrible … highly disappointed with the service from this location.
Response from Best Buy
May 11, 2026
Hey there, Alexander.
Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience addressing a pricing concern. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialists can work with you. Please be sure to add "Google Review: #151269" for reference. You can find us here:
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https://bby.me/pOWMyh
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https://bby.me/uVOrhU
Hattie was so helpful with helping me find the perfect phone and ipad cases. i wanted everything to match and they helped me find exactly what i wanted!! amazing customer service 10/10