Best Buy Erie

I spent less time logging into google to write this review than it took to talk to a human being at the store. Never did get through. Bought a $800 hard drive online.

ordered a microwave with installation. They make you wait a whole day for delivery. They called 3 minutes before arrival. They delivered the microwave but did not install the microwave because they forgot the tools.

Very helpful staff!!

Ordered tv, stand and sound bar for a very large amount of money. It was to be delivered and set up today. As of 3 pm no word from them . I call the store which is a ridiculous phone system and not efficient. After waiting on hold for 10minutes it was finally answered. Only to be told the stand did not come in and would not be delivered until next Saturday. When asked why I wasn't notified they said it is sent out via email. Well no one ever asked for my email and he rattled of a string of letters and numbers thst made no sense. At this point we will probably canceling the whole order. Very poor satisfaction. Also now we need to reassemble our original set up. First and probably last experience with Best Buy.