Best Buy Erie

Best Buy took my money and then told me it wasn’t their problem. On 8-8-2026 I ordered a Samsung Bespoke refrigerator door panel through BestBuy.com. Best Buy processed the payment. Best Buy sent the confirmation. Best Buy’s name is on the receipt. Over a month later, the panel had not arrived. When I called, Best Buy told me to take it up with BrandsMart USA, the third-party seller on their marketplace. BrandsMart does not answer calls, does not return messages, and has not responded once. So Best Buy handed me off to a company that doesn’t exist as far as customer contact goes, and called that a resolution. Then the panel was delivered — to the wrong address. Not mine. And Best Buy still refuses to refund me. I did not buy from BrandsMart. I bought from Best Buy. I gave Best Buy my credit card. When a retailer collects payment on its own website, under its own brand, it owns the transaction. You do not get to take the sale and disown the delivery. The amount is $130. Best Buy has decided $130 is worth more than a customer who has spent thousands there over the years and would have spent thousands more. I run a business in Northeast Ohio. If one of my customers waited a month for a product that showed up at a stranger’s house, I would refund them on the spot and sort out the vendor on my own time. That’s what standing behind a sale means. I will not spend another dollar at Best Buy, and every family member, friend, and customer who asks me where to buy appliances will hear this story first. Check who is actually shipping your item before you order from BestBuy.com. If it says a third-party seller, understand that Best Buy will take your money and then leave you on your own.

Garbage service been waiting since June to get my stove and refrigerator they don’t care that it’s disabled members and small children in the household, called the escalation team and 1-800 nothing but a $300 gift and said the store could match at their discretion, the store manager Susan refused to match the $300 told me she been helpful and could of made me wait because the other customer was there first and she still decided to help me. I wanted to cancel the order but they trying to give me a check. They could have easily gave me a gift card for half the purchase and refused, I have been a loyal customer and spent thousands and to be treated like this is GARBAGE 🗑️ this a $3,000 order and this how they treat me don’t even care GARBAGE 🗑️ COMPANY THAT DONT CARE ABOUT THEIR CUSTOMERS

Besides having junkyard products now and service which is shotty at best...I'd rather shop at Walmart sadly enough 🙏🥺

Staff extremely helpful getting my mom's microwave into car