Best Buy Erie

I will say that they sold me some of the best 3D printing filament that I've ever bought at the best price that I've ever bought it. But they have some customer service issues. They either are all up in your business, or you can't get anybody to pay any attention to you. It's either high pressure or absence of any human contact. Somehow. I wish they'd find a way get some people to provide some services somewhere in the middle

I have used this store without issue for years but I will not be back after how I've been treated. They misrepresented their Total Tech coverage to me, and when I went to use it it covered none of the things I actually care about, even though I confirmed when I purchased it. The manager's answer was "You should have read the fine print" when I bought it from his cashier. They will happily take your money, but you will spend hours on hold and being transferred before you finally get a resolution on any issue you have with them. Other than the manager, the staff at this store are amazing. They do a great job and are genuinely knowledgeable. This was frankly unacceptable and no one in their store or on their broken phone tree will take ownership of the problem and give me a solution that actually works.

I’ve been here twice for an iPhone battery replacement and charging problem. Both times, the Geek Squad staff has been super helpful and efficient with time. I would recommend making an appointment when needed, as it does get busy sometimes.

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