Best Buy Erie

New phone system is garbage, you can’t call anyone in store only AI phone system

On December 20, 2025 Me and my Mother purchased an open box 65 inch Samsung smart TV, we made the mistake of choosing to have it delivered cause we still haven’t received it today Feb 6, 2026. My daughter’s birthday is Christmas Eve, and this was supposed to be her combined bday and Christmas gift from me and my mom. The situation itself is completely unacceptable as it is, but I tried to be understanding and patient through this process, which I feel has been taken advantage of to be honest. You are not informed that the erie Best Buy uses a 3rd party delivery company that is out of state and I believe they told me their warehouse that our items are held till delivery is over 90 miles away in Buffalo NY. The 3rd party delivery company has canceled all 3 of the scheduled deliveries but never told us, as we sat here waiting all day with the first 2 cancellations. Today it happened again for the last time. This is extremely unprofessional and uncalled for. When I called them regarding today’s delivery I was told it was canceled and Feb 20th is the next available date for delivery, I have understandably reached my capacity with this situation, so I declined and said we want our money back. I didn’t hear the person on the phone well enough about our refund so we have to drive to the store to get refunded I’m assuming. Im hoping I misheard the woman on the phone when I said i needed a refund, cause even though we paid for the TV with cash , the woman said something about the system and it was going to take 10 days for our refund to process which makes no sense, so I hope that misheard things regarding that. I’m also hoping that getting our cash payment back isn’t as extra as trying to get a simple TV delivered over the past 5-6 weeks has been. 5 TO 6 WEEKS for local delivery is an unacceptable time frame, and as patient and kind I have been to everyone I talked to, our only pleasant interaction where our situation was met with care was with your one Manager who wore glasses, and short hair that was the most beautiful shade of blue. Besides them, treatment had not been very pleasant, especially the employees from the delivery service. The other Best Buy employees just seemed to not care at all, but maybe they just don’t have the customer service skills for an issue like this. I feel my calm demeanor caused employees to not put much effort into finding a solution, and maybe if I acted like a “Karen” we would of been met with more effort, that’s just my opinion of all of this. Customers shouldn’t have to get loud at all for their problems to be met with the same energy as a screaming persons. The delivery team treated us as if we are somehow the problem here with it being delivered and it’s a pretty crappy feeling we have after getting off the phone with them every time. This delivery issue wasted 2 days of us waiting, but before the second cancellation me and my mom had overnight plans out of town for our birthdays to celebrate and we’re not able to cancel, so we missed out on half of the activities and had to came home late last night instead of staying in the hotel room we had booked because of this TV being delivered. This open box TV has cost us more in time and what we lost out on with our birthday package we paid for. I could of strapped this tv to a skateboard and walked it home and not dealt with all the extra. Needless to say I will never set food in another Best Buy after this experience also. I feel taken advantage of for being patient and kind and it’s a rather gross feeling inwill forever associate with Best Buy

Ordered my PI5 from here rather than Amazon. Pricing was actually cheaper than Prime and I had curbside pickup. The young man that brought the order was very polite. I would rather shop local if I can.

The associate Buck was helpful and personable when helping me figure out the best product for my needs.