Best Buy Oxford Valley

Nice clean place employies are there to help you as soon as you walk in the door

I do not suggest purchasing open box unless you live nearby. I purchased a Sony Bravia TV open box and I paid an extra hundred dollars and drove an extra hour because they had one in excellent condition. There’s a Best Buy 20 minutes from me, but it was only in good condition. The TV was packaged really well, but once we removed it from the box there was tape all over the screen, which I was terrified to peel off, but it came off. It was missing screws to put the legs into and it was missing a remote. I tried calling the store you cannot get to the store. You can only call the customer service number. The Customer Service agent asked me what did I want him to do? So I said I would like for somebody to make it right. On the website, it says excellent is supposed to have all the components. And it did not. He told me that I should go back to the store to speak to the manager. When I said that I lived over an hour our way he said that I could return the TV. He eventually He stated that he would have someone from the store contact me and no one ever did. I would not trust their geek squad excellent condition at all. No way they looked at it without screws, without a remote and with tape all over the screen and approved it. It looked like it was packaged well when returned originally and that sufficed for them. I would never shop here again. And I’m wearing now of any of the geek squad certified products.

Terrible experience, lack.of knowledge and then tried to change my phone service

Geek squad agent Harry went above and beyond to help me with an issue I was having with my iPhone. He was prompt with service and courteous during our interaction.