No wonder this place is losing business I went in to buy a mp3 player was sent around I circles still did not locate a mp3 player the guy up front didn't know what he was talking about the guy at the phones was more interested in selling me a att plan and phone which I told him several times I did not want. What a bad bad experience
Response from Best Buy
July 23, 2026
We understand the frustration when you could not find what you were looking for in one of our stores. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (https://bby.me/kWZmQL), Twitter/X (https://bby.me/NgqHwG), or Instagram (https://bby.me/JL90IY), and mention your Google review, 191977.
Good service found what I needed quick and left. Within 5 minutes
I will not have enough room to say what I want to about an employee named Gary at the Fairless Hills store. He explained everything to me about my phone that I had a question about took care of me was very knowledgeable polite and went above and beyond the call of duty. You should have a 100 Gary's because he was exceptional. He needs to receive recognition for the outstanding employee that he is. Knowledgeable on phones recommended a TV for me along with an ipad.
Made an appointment to have a phone screen replaced. As someone who has replaced several phone screens, I think this should have taken 20 minutes, maybe half an hour on a busy day.
Geek Squad was entirely incompetent. Only after waiting to get checked in and removing parental controls was I told that they didn't have the replacement screen in stock. I was there for over an hour to be told they didn't even have the part!! Are you kidding me? I expect more from an APPLE AUTHORIZED service store. PS- the store is FILTHY, and there is product dumped everywhere like someone's garage. What a dump.