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Best Buy Oxford Valley

4.1
(3332 reviews)
310 Commerce Blvd
Fairless Hills, PA 19030
(215) 949-3006
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Recent Reviews

4.1
(3332 reviews)
Ari D
September 27, 2026
5 out of 5
Best Buy is great because of the customer service. Even when business is tough and their stocks are tanking they always manage to pull out of it just fine. Great people, great return policies.
S. E
September 26, 2026
1 out of 5
Atrocious customer service. I purchased a TV open box - excellent condition. The best buy website specifically states open box - excellent condition products will come with all parts and accessories. Well to my dismay, when my TV was delivered, it came with no support legs. I called the number on the site and was sent to a call center where I was told I would have to go to the store in person to deal with this. I live an hour 15 mins away hence why I had the TV delivered so thats not a great option after paying an extra $130 to have it delivered. They offered to put in a call back request as they cannot give me a phone number for the store to which i obliged having no other options. Several hours later and still no call. I simply want to speak with someone from the store to try and get the missing parts or at least be told that they wont do anything to help so that I can go to my local shop to buy the needed parts and not waste my time and money driving to the store to be further disappointed. Best Buy, i think it is your responsibility to make this right but as a corporate giant i'm sure you couldn't care less. I can't comprehend why your stores don't have individual phone lines that customers can call into to talk with a store employee, i suppose its to avoid actually giving adequate customer service.. I don't know. As a suggestion, maybe edit your webpage so that when customers specifically pay extra for an open box - excellent condition item over the "good" and "fair" items because your site states it will come with all parts and accessories they aren't met with utter disappointment when they find out you flat out lied. Do better. Sincerely, A frustrated customer who is still waiting for a call back.
Response from Best Buy
September 26, 2026
Hello Elliot, Thank you for taking the time to share your experience. Your concerns about the condition of the open-box TV and the difficulty you encountered trying to get assistance regarding the missing support legs are important. When an item is listed as Open Box - Excellent Condition, customers expect it to arrive as described, and we can see how frustrating it would be to receive a product missing key components, especially after paying for delivery. We also recognize the challenges you faced when seeking support, including being directed between teams and not receiving the expected callback. Your feedback regarding communication, store accessibility, and the accuracy of product descriptions is very important to us. We would like the chance to follow up and ensure this is documented and addressed. Please feel free to reach out to our support teams on social media, so we can better assist you. Facebook (https://bby.me/m0c1Yx) Twitter/X (https://bby.me/hvQcoc) Instagram (https://bby.me/n9iXll) When reaching out, please reference your Google Review 226985.
Jared C
September 19, 2026
3 out of 5
The iPhone 18 Pro displays and the watch displays are totally locked down with new Apple Store display. You might as well go to a real Apple Store where you can actually hold the device and see what’s like.
Lorna C
September 04, 2026
5 out of 5
The Samsung experts there are terrifically knowledgeable & helpful.

About Best Buy Oxford Valley

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