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Best Buy Oxford Valley

310 Commerce Blvd
Fairless Hills, PA 19030
(215) 949-3006
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Frequently Asked Questions About Best Buy Oxford Valley

How do I check product availability at the Oxford Valley Best Buy?
How do I check my order status?
My local Oxford Valley Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Oxford Valley stores’ holiday hours?

Recent Reviews

4.2
(2996 reviews)
Chris D
September 07, 2024
1 out of 5
Very poor customer service , we came in for a phone charger and cord told to go down by the PlayStation area , not escorted just pointed. Then the guy went straight on his cell phone. Drove to Family Dollar got awesome customer service. Store Manager you seriously need to wake up your co workers. Being a store manager myself your customer service is seriously bad!!!
Gabe G
September 07, 2024
3 out of 5
No employees as far as the eye could see!
Response from Best Buy
September 07, 2024
Hello Gabe, Thanks for reaching out and providing your feedback. When I go into my local Best Buy, I can expect to find helpful and friendly associates, so I can understand your concern here. We would love to document your experience here on a corporate level and assist any way possible. Please connect with us through social media. You can find us on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). Please provide your full name, email address, and telephone number to complete the documentation process. Please also reference Google Review, 64170759. Kind regards, ^Aaron
Jesse D
September 01, 2024
5 out of 5
I always have a great experience at Best buy. I won't lie though they are a little overpriced
JIM Q
August 29, 2024
1 out of 5
EDITED after owner response to review: Duncan, unfortunately I am not part of any social media groups. Nor do I intend to open accounts on these platforms to reach back to BB. Best Buy should not assume everyone is on a social media platform. I'm including the case ID's created by BB customer service regarding the issues that prompted my review. ID's are 341311658 and 341313245. If you'd like to assist you can review these and then email me directly with when I can expect a resolution. Original Review: Avoid Best Buy if at all possible. Should you require after-care regarding a recent purchase, return or order cancelation you will find that Best Buy offers the absolute worst customer service available in the market today. I am currently engaged in an ongoing customer service issue with Best Buy over a recently canceled order and the full return of my purchase amount to my Best Buy CC. At the time of purchase BB issued a $150 rebate card because of the amount/product purchased. I subsequently canceled the order and expected the entire purchase amount credited back to my CC. BB posted a credit for everything except the $150 for the rebate card. The $150 is now appearing as a charge on my CC account. I have chatted, and spoken to customer service about 6-7 times trying to get someone to understand that the rebate card should have been canceled with the order cancelation so my CC would receive the full purchase amount back. As of a week today no one seems to be able to resolve this issue. I've been told it will be canceled but nothing has happened. I've tried to escalate the issue to customer service supervisors and managers but was told they will not transfer me. They insist that they can only transfer me to another department into a que where I will need to start over again from scratch to try to get resolution. This astounds me!!! I repeated my request to speak to a supervisor / manager and stated that there must be an escalation process where as a customer can seek manager assistance. This time I was told they could transfer me because there was a supervisor meeting and therefore would transfer me to another department for servicing. No matter how many times I insisted on speaking to a manager I was put off and told there is no manager that would speak to me. I was then told they were an overseas call center without managers that could assist but they could place a not in my BB account making an appointment for a US based manager to call me in an hour or two. Well it's been way more than 2 hours and I've received no call from anyone at Best Buy. Throughout this ordeal I have opened 3 case ID's regarding this issue to no avail. I finally have submitted a CC dispute to Citi Bank who brands the BB CC. I hope Citi can resolve this issue on my behalf as at this point I feel BB has defrauded my BB CC by not returning the full purchase amount exactly as they charged me. I'd hate for others to experience this situation which is why I say avoid them If at all possible.
Response from Best Buy
August 29, 2024
Hi there, Jim, Thank you for reaching out to us here and for your candidness in the retelling of your experience. I'd love to ensure that this is addressed further. To do so, please feel free to reach out to us via any of our Social Media platforms. To assist in directing you to our team, I've provided a few links below to our accounts. Please also add the number below to your message, as it will allow us to track your Google Review. 64134897 Thank you, and we look forward to hearing from you. ^Duncan Links: Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy)

About Best Buy Oxford Valley

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