Excellent service from the Apple company associate. Very knowledgeable and helpful.
This review is for the Hisense 65 inch 4k tv. Great picture. Freezes up periodically. The remote died within a first few months, so I'm now using an older insignia remote that seems to be compatible. The Internet app is close to as horrible as Amazon silk
Response from Best Buy
July 27, 2025
Hello,
Thanks for sharing your feedback about your Hisense TV. While I'm glad to hear that it has a great picture, I can understand having it freeze occasionally and the remote stop working, wouldn't be ideal.
The items our stores carry typically will come with a manufacturer's warranty time frame, which can assist with defects that you encounter. With TVs this time frame is often a year. You can connect with the Hisense support team at https://bby.me/auf0sp, to see what options that they may have to assist.
If you have any questions or need assistance with our stores or your purchase, you're welcome to send a private message on one of our social media platforms, Facebook (https://bby.me/8ir9dj), Twitter/X (https://bby.me/5wibfk), or Instagram (https://bby.me/jjnmfr). Please also mention your "Google review #21273" in your message to us.
Sincerely,
^ Melissa
Well, bought my lap top here and after 1 year, the mother board went bad. Past the warranty. I got it replaced and now, 8 months later, the mother board is bad again! I hardly use it. I mainly use my phone. It sucks that they replaced it just to have it happen again. Not even a credit towards a new one! Guess I will just buy a cheap one from walmart! I wont expect it to last long like the HP from Best Buy!!
Response from Best Buy
July 24, 2025
Hey there, Joe,
I know it is important to receive quality products, and I do regret to hear this was your experience with your device. I can definitely understand your concerns surrounding this. We would love to follow up with you on these issues. Please send us a private message on Facebook (https://bby.me/cu9s79), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: #200007" and share your full name, email, and phone number.
All the best,
^Jacob