Best Buy Oxford Valley

Very poor customer service , we came in for a phone charger and cord told to go down by the PlayStation area , not escorted just pointed. Then the guy went straight on his cell phone. Drove to Family Dollar got awesome customer service. Store Manager you seriously need to wake up your co workers. Being a store manager myself your customer service is seriously bad!!!

No employees as far as the eye could see!

I always have a great experience at Best buy. I won't lie though they are a little overpriced

EDITED after owner response to review: Duncan, unfortunately I am not part of any social media groups. Nor do I intend to open accounts on these platforms to reach back to BB. Best Buy should not assume everyone is on a social media platform. I'm including the case ID's created by BB customer service regarding the issues that prompted my review. ID's are 341311658 and 341313245. If you'd like to assist you can review these and then email me directly with when I can expect a resolution. Original Review: Avoid Best Buy if at all possible. Should you require after-care regarding a recent purchase, return or order cancelation you will find that Best Buy offers the absolute worst customer service available in the market today. I am currently engaged in an ongoing customer service issue with Best Buy over a recently canceled order and the full return of my purchase amount to my Best Buy CC. At the time of purchase BB issued a $150 rebate card because of the amount/product purchased. I subsequently canceled the order and expected the entire purchase amount credited back to my CC. BB posted a credit for everything except the $150 for the rebate card. The $150 is now appearing as a charge on my CC account. I have chatted, and spoken to customer service about 6-7 times trying to get someone to understand that the rebate card should have been canceled with the order cancelation so my CC would receive the full purchase amount back. As of a week today no one seems to be able to resolve this issue. I've been told it will be canceled but nothing has happened. I've tried to escalate the issue to customer service supervisors and managers but was told they will not transfer me. They insist that they can only transfer me to another department into a que where I will need to start over again from scratch to try to get resolution. This astounds me!!! I repeated my request to speak to a supervisor / manager and stated that there must be an escalation process where as a customer can seek manager assistance. This time I was told they could transfer me because there was a supervisor meeting and therefore would transfer me to another department for servicing. No matter how many times I insisted on speaking to a manager I was put off and told there is no manager that would speak to me. I was then told they were an overseas call center without managers that could assist but they could place a not in my BB account making an appointment for a US based manager to call me in an hour or two. Well it's been way more than 2 hours and I've received no call from anyone at Best Buy. Throughout this ordeal I have opened 3 case ID's regarding this issue to no avail. I finally have submitted a CC dispute to Citi Bank who brands the BB CC. I hope Citi can resolve this issue on my behalf as at this point I feel BB has defrauded my BB CC by not returning the full purchase amount exactly as they charged me. I'd hate for others to experience this situation which is why I say avoid them If at all possible.