Best Buy Oxford Valley

Crappy service, website says product in store and has nothing. Had to search ( not just look around) for help

Certain products are reasonable in price

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I am experiencing horrendous service(s) from Best Buy’s. I recently just purchased, close to $4000 of product, Samsung washer dryer two pedestals; 25 year warranty; geek, squad, Best Buy membership; alongwith intentions on also purchasing an iMac Apple computer close to another $3000. I took the time off and the time to prevent any delivery and installation issues by scheduling a pre-inspection From a Best Buy representative. Two gentleman showed for the pre-inspection, took pictures, took measurements and assured me delivery would be no problem. Today, the delivery team arrives to inform me the delivery and installation is not possible, as they are not suited with the right crew for the job. A fact finding representative of Best Buy‘s contacts me in regards to the issue offers no help, but to tell me that I have to wait till tomorrow for a call back to see when the next appointment is available with the right group. The kicker is, she explained to me that it is not possible for my delivery to be escalated as I had taken the proper steps to prevent the issue in which now Best Buy has me in. If delivery & installation is not possible To be scheduled within the next two days, I will be purchasing my washer and dryer from some where else;along with the IMac!!!! I would fully understand and be a bit more patient if I had not had the pre-inspection done a week prior to avoid any issues! As if my time means nothing. As you know, you have a window of time you have to wait for the pre-inspection person to show therefore, time off work, right!?! So that’s two days of my time spent for nothing !!! And Best Buy representative act as though no big deal. (She was more concerned with the level of my voice, then offering me a reasonable resolve.) My question is why have the pre-inspection??? 😤 PART 2 ( 2nd rescheduled delivery) Tuesday, January 7, 2024, delivery people that showed up for Best Buy‘s after the pre-inspection of delivery was done completed and approved for a smooth delivery transaction, claim the delivery could not happen without four people. So the appointment had to be rescheduled for today, January 10, 2024 between 7 AM and 11 AM. I confirmed with Best Buy that the four-man team was approved. I was told by Mike and melissa in the large product fulfillment resource department that the appointment scheduled for January 10, 2024 was approved for a four man team and that both delivery teams would meet at my location Again, another day of my time taking off to resolve this issue. The delivery team that showed today did not come with four people onlytwo ; the delivery team claim that four people could not do the job. After calling Best Buy’s at geek squad at 188-237-8289, I was informed that the delivery will not be rescheduled Until I the customer is able to provide a helper for the delivery team. Best Buy has wasted two weeks of my time; has caused more aggravation and frustration and delay of me being able to provide for my household the washer and dryer needed. And the only assistance I can get from their customer service is NONE! can you believe that they are asking me a woman way over 50 to provide them help to install my washer and dryer? W%@ !!!! Again, I had a pre-inspection appointment completed so that this was avoided. And was told that the delivery, installation and haul away would be no problem. Even after taking a day off of work to have this appointment completed. Best Buy‘s delivery team showed up not once but twice not prepared to do the job. And told me just get a different type, no I’m sorry, he said a regular get a regular washer and dryer. I could have purchased a washer and dryer elsewhere and had it installed by this time. I am going to the store for full refund; canceling any and all memberships with Best Buy and I would never ever recommend them or buy any product and their store again!!