Best Buy Oxford Valley

George was the best salesman ever

Great time for computers

The girl at the door was helpful pointing me in the right direction. However, they didn't have what I needed.

This experience was completely unacceptable and feels like clear misleading advertising by Best Buy. I purchased an open-box laptop listed as “excellent condition,” which according to Best Buy’s own description means no missing parts. Yet after driving all the way from Delaware to pick it up, I discovered the charger was missing. The store manager’s response made the situation even worse. He was rude, dismissive, and handed me a Lenovo charger for a Samsung laptop—something shows a complete lack of professionalism. There is absolutely no excuse for this. When I contacted customer support the next morning, they refused to help because the order was picked up in-store. Their “solution” was for me to call other stores and locate a charger myself. This is not customer service—it’s pushing responsibility back onto the customer for Best Buy’s mistake. Advertising a product as “excellent condition” while omitting essential components is misleading, irresponsible, and completely unacceptable. I expected far better from a company of this size. Instead, I was met with false advertising, poor management, and zero accountability.