Bought a Samsung S25 Ultra phone for my husband today. Customer service was slow and did not take their time to answer my questions. I like new features of the phone.
I will never buy products from a store that I cannot call. I have been trying to reach somebody at the Fairless Hills Best Buy and I get a call center every time and somebody basically just telling me that they can never connect me to the actual store. that’s total bullshit. I will never shop at a Best Buy again in my life
Dandelion
January 09, 2026
Went in looking for "unboxed" merchandise as we have in the past for our small business and was informed by an associate that "you can find that online". So, another reason not to walk into a store to receive old fashioned, in-person costumer service. It's as if they really don't want you to visit their store. I don't get it.
I ordered an Apple Studio Display with home delivery. The cable was missing from the box. I contacted support and was told to go to any Best Buy store and get the cable for free. I went to this Best Buy. They called the manager. The manager said that the original Apple cable could only be provided for a fee. I started messaging support on the spot. I asked the manager to stay nearby so I would not have to wait another 15 minutes for her to come back. She did not wait. Support said it must be provided for free. The manager came back and said again that it is only available for a fee. I have not seen such a fraudulent organization and such terrible customer service in a long time (special thanks to the manager). I do not recommend buying anything in this store that costs more than $7.