While Best Buy is a great store customer service is an issue.
Purchased a refrigerator, told them the situation with my water shut off. They assured me it would be fine. Fast forward to delivery and installation, and the worthless individuals they sent out refused to install. Never again.
The employees were nice and respectful.
Excellent condition open box stove.. I think not!!!!! So frustrated with Best Buy in general and this store right now. They had this “Excellent” open box stove on sale. It was wrapped in bubble wrap and I thought that was great for a 44 one way mile trip that we made to get this stove. We get home and open it up and this thing is disgusting. It looks like it was used for 6 months and returned. The top was burnt and the stove was dirty and greasy. I’ve bought several open box items before from other Best Buy stores in the past and have never had an issue. I will never be back.
Response from Best Buy
May 17, 2026
Hello.
Receiving an item in this condition is concerning to hear and we understand being frustrated. We would like the chance to help assist in any way possible. If you have a moment, please reach out to us on Facebook (https://bby.me/OBkdoD), Twitter/X (https://bby.me/R7b6C8), or Instagram (https://bby.me/eAM8cQ). When reaching out via social media, be sure to mention that it's in response to Google Review number 153300.
Thank you.