Best Buy Oxford Valley

My whole family decided to upgrade phones/ plans, and had an amazing experience at this store with Gary Nelson. Gary went above and beyond in helping set up each family member’s phone, and installing screen protectors too. He helped everyone transfer their data between phones and even showed us cool features offered on Android. Gary was extremely knowledgeable with all of the current deals + promotions and made the process of getting new phones painless. He additionally made sure that we had the necessary accessories so we could use our new phones. Gary really is a standout employee & is who you should look for when getting a new phone! He’s extremely personable and makes the process pretty enjoyable too.

I wanted to get an Apple CarPlay for My BMW. I tried to call the geek squad and you get some overseas receptionist who has to verify an account in order for you to just ask a question whether they conduct a certain service I gave my phone number and email and they said that that information was not correct. They had some sort of background verification process and they wanted me to explain why my information was not correct. My intentions were just to ask a simple question on whether they do and install. This is highly weird and horrible customer service never will use again.

SHOUTOUT TO DREW AND TED at Fairless Hills. I took a chance, different state / store because my local store (Princeton) flat out refused to assist in any way possible with something completely out of my control. I’ll preface by saying I had a broken Lenovo Legion Go 2. Screen was flickering and artifacting all over the place, non stop. To add to this, I am moving abroad in less than 2 weeks. Ted was the Experience Manager. Gave him a quick rundown, showed a video of the issue and device in person. Explained what happened at Princeton. (More on that below). I had the box, case, charger. Everything. He didn’t even take a moment to think. He basically thought like a compassionate human being with situational awareness and got another associate to assist. HES A HUMAN AND UNDERSTANDS HUMAN THINGS HAPPEN IN LIFE? (Who thought of such a concept?) Sorry if I sound bitter at some points, as Princeton location which I frequent, really dropped the ball. Ted got Drew to help me look up a replacement device in no time. After some deliberation and trying not to downgrade what I already had (Z2 Extreme and 32GB RAM) Lo and behold we found the same model. Issue was it would arrive after I was leaving. Some thinking and problem solving steps later and we get the shipping situation sorted out so I could definitely have a working device when I move. Now I could get it into my companies hands and on a freight box to my new home abroad! GUESS WHAT? THE UNIT ARRIVES A FEW DAYS BEFORE I LEAVE! I mean seriously? Couldn’t ask for a better duo to help me! I was originally going to pay $450 to do the exchange because the new price was like $2199 with tax even though my original unit at launch was $1350. Insane!! (Screw AI for this RAM shortage) but I was willing to pay it because what else was I gonna do? Drew worked some magic with Ted and by the end, no extra payment needed on my part! It equalled out as a proper exchange. Couldn’t have asked for a better experience. Took under an hour and both were so amazing. Seriously couldn’t thank them enough. I know to some it may sound dumb and petty to be upset over a console, but this thing keeps me afloat when I’m always on the go for work. To the “new” manager that had something to prove at my normal location and chose not to even be bothered to help by saying it was impossible…here’s your proof it’s not impossible and you simply couldn’t be bothered to help a long standing customer/member with a legitimate issue/concern. It was just numbers to Princeton. I get that to an extent, but I mean come on? Not everyday someone comes walking into your store trying to show you proof they’re being sent abroad by their company for a few years for work and cannot rely on a “possible 3 week turnaround” or “Best Buy will ship it to your home abroad if you call customer service) because “I’ve seen it happen” when I literally leave in a week and Best Buy does not handle USA to international shipping. You’d think the manager at princeton would know GeekSquad already has a horrible reputation as it is and trying to get this decide back even within 2-3 weeks would be a miracle since they don’t handle repairs on site. No more Princeton for me. They’ve lost a lot of the good reps anyway that made that store what it was. Fairless Hills gets my business moving forward. Although I’ll be mostly gone, I can return whenever I’d like after a 6 month period for short visits. When I need something new or even some help, I will never forget this experience. Once again thank you to Ted and Drew for going the extra mile to help, and not shrugging me off like I was a nuisance. I have plenty of friends in the area and will tell them to avoid Princeton like the plague. There is no room at that location for that “human” element of customer service. Not with a new manager who is scared to find a solution to a legitimate issue/concern. I digress. Thanks Ted and Drew, and if you read this, my decide comes in a few days vs weeks. I’m so thankful I don’t need to use other means to get it abroad. I can take it myself :)

Very good