+Rep Shane was a great help and is a really cool guy!
Horrible customer service. They screwed up the pick up by not marking it as pick. They keep saying it was returned. The store messed this up. Best Buy refuses to give me points on an $800 purchase
Response from Best Buy
February 28, 2026
Hello, John,
Thank you for reaching out with your concerns on an order that was set up for pickup. We can understand that any errors while completing a pickup can be difficult. If you need support you can reach out to us on any of our social media profiles below with review 124003.
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Mimsie B
February 24, 2026
Bought the screen saver replacement program through them. Went in a few minutes ago to use it for the First time and the screen saver for my iPhone 16 pro max is out of stock. The “manager “ tried to charge me $ to upgrade. I bought the LIFETIME screen saver program! Honor your promises and programs! What an unprofessional experience and what shady business practices. Shame on you.
Perhaps I didn’t explain myself clearly- I purchased a screen protector replacement policy for the life of the phone (iPhone 16 pro max). I did not purchase a particular brand of screen protector, I purchased the replacement plan if the protector was cracked or damaged- for the time I own the phone. At the time, there were no caveats explained to me, and I blindly had faith in your business. To be told by your employee that it was unavailable to order and would have to be replaced only with a more expensive screen protector is ludicrous. Please send me a copy of my contract so I can see where it states all of these replacement exceptions. That is something I’m entitled to and I look forward to you proving me wrong.
Response from Best Buy
February 24, 2026
Hello, Mimsie,
Although there isn't a lifetime screen saver program. There are many options for Screen Protectors that can be replaced in store while they are available. In case some become unavailable you would be able to return it and pay the difference for a newer screen protector that would fit your unit. You may also get a Store Credit for the value paid. If you need support you can reach out to us through chat with Review 121370 to any of our social media profiles below.
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