Like a ghost town. Very 2000 called and said yikes. But staff were nice. And not from the 2000 i believe. Didnt ask tho.
Response from Best Buy
July 25, 2026
Thanks for sharing this review. We're concerned to hear you feel this way. If you'd like to share additional feedback with us or discuss this further, feel free to reach out to us via our social media channels on Facebook (https://bby.me/DjofXt), Twitter/X (https://bby.me/2oS6AB), or Instagram (https://bby.me/m7Z3xr). Please include the Google Review reference number #193258 when reaching out.
Not only did they pull a bait and switch substituting store credit for promised discount, they pretended to respond with a generic cut and paste message:
Best Buy (Owner)
19 hours ago
Hello. Thank you for reaching out and sharing your feedback. We would be glad to address your concerns and help assist if needed. Please feel free to reach out to us on social media on any of the following: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuy Support. Thank you.
I had already called corporate, who told me only the store could fix it, then stopped by the store who denied that they were at fault. Lazy and deceitful customer service.
Bait and switch. "If you apply for a credit card you'll get 10% off your purchase today and you'll get the credit in 2 weeks on your statement." That's a lie. They give you store credit for a future purchase as long as it's within 2 months. Store credit and discount on purchase are not the same thing.
Response from Best Buy
July 21, 2026
Hello. Thank you for reaching out and sharing your feedback. We would be glad to address your concerns and help assist if needed. Please feel free to reach out to us on social media on any of the following: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuy Support. Thank you.
Do yourself a favor and just order what you need online. Their selection sucks.
Response from Best Buy
July 20, 2026
Hello. Thank you for your feedback. If you need any assistance, please feel free to reach out to us on social media. Our team would be happy to help assist you on any of the following: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuy Support. Thank you.