Best Buy Greensburg

I thought my iPhone was dead. Made an appointment and although they’d normally have you wait while they worked, they understood I needed to leave my phone and come back later. They called me the next day and to my surprise they revived it for no cost. Friendly, quick and professional. There were quite a few walk-ins who didn’t seem to understand the appointment system and the staff member did their best to juggle the appointments and walk-ins trying to step in front of those with appointments. They were managing it all very well (I would have struggled to be that patient) - especially as it was just one person at the desk that day. They could use a kiosk or something to help people make their own appointments if they didn’t understand they had to do it online.

When I contact repair services, a trouble ticket is created, but no service appointment is scheduled and no meaningful follow-up occurs. I am repeatedly told that I will receive a return call within two to three days, yet no one calls back and no further service is provided. Attempts to escalate the matter through Best Buy's corporate customer service have also been unsuccessful. My concerns have not been effectively addressed, and the problem continues. Based on my experience, the service contract has not delivered the support and protection that was promised. While Best Buy sells quality products, customers should be aware that warranty and repair services may be performed by third-party providers, and the level of service may not meet expectations.

Call to speak to Geek Squad staff and can’t get past AI useless assistant, then transferred to another country and couldn’t understand that person. Had to listen to sales pitch about amp;@;( Pokémon cards n Nintendo Switch. Customer service AI sux.

Alex… you are the man!! Went to Best Buy by the Westmoreland Mall looking for a laptop. Alex helped us and went above and beyond. Give that boy a raise! Thank you.