The geeks were very helpful picking out a new laptop.
Norman P
February 18, 2025
Needed a ring solar panel...
Thank you best buy for listing a product you knew you didn't have for sale. Double thank you for pushing memberships onto customers under the guise it would help with said purchase. And finally a triple thank you to knowing thousands of customers would be spending many hours sitting refreshing the product page for you to change the item from "Coming soon" to "Sold out" without it ever having went up for sale after 14 1/2 hours. Customer service uses broken English, repeatedly copy-pastes irrelevant responses to questions, and clearly has no connection to anyone within the company. Worst experience I've ever had trying to buy something (Edit: Apparently even though the product was listed as ONLINE ONLY with no preorders available, the assholes pre-sold to retailers using the stock they had that should have gone to everyday customers, pathetic) (Thanks Ruby, I reached out on X and the support person keeps asking if I'd like to document the situation or need help with something even though you clearly said YOU would like to document the situation and for ME to reach out. I mean seriously, is this a joke?)
Response from Best Buy
February 07, 2025
Hello, Alex,
Thank you for leaving us a review. As a consumer myself, I understand the importance of having access to products that are in high demand. We appreciate your feedback, and would like to formally document your interaction in our corporate system. If you could, please reach out to us via social media. Our team would be happy to assist you on any of the following platforms:
Facebook (http://facebook.com/BestBuy)
Twitter/X (http://twitter.com/BestBuySupport)
Instagram (http://instagram.com/BestBuy)
Kindly mention the phrase "Google Review, Convo #64788409" when reaching out via social media.
Thank you,
^Ruby
I love this store!! It's massive and pretty much every corner has a very friendly, helpful team member eager to help. There's one guy that deserves acknowledgement (I'm sorry I don't know your name) who is very knowledgeable and helped me make a large purchase on an item I knew little about. I appreciate you as a store and as helpful staff. I will come here for ALL electronic purchases!! Thank you for all your help! 🫡