Best Buy Greensburg

Came in to take a look at a laptop. I had Cole approach me who was very kind and educated and let me know about some deals. I ended up placing an order for pickup today as I wanted to weigh my options. When I went back in today, they asked why I came in today at the front desk. I shared I was there for pickup. Stood there for a few minutes while they didn’t send anybody over to help me at the pickup counter and the area was unmanned. I went back to the initial help desk, and they said they’d be over. Waited a total of about 10 minutes to just get a pickup order. I get it, it’s Christmas. But not having a single person over there, and understaffed around this time is annoying. I’ll just patronize another store. It’s never a consistent experience and it’s been time to leave a review. I also am not thrilled they don’t even check who the pickup person is. I picked up an expensive item, and inexpensive or not, this seems flawed to me.

If zero stars was an option, that would be what I’d rate them! Best Buy managed to sell me $800 of completely over priced - useless products that couldn’t even connect to each other. Then when I went in to return one of the items, an employee named Shane at the front hit me with the most dismissive, smart-ass comment: “well I didn’t sell it to you.” The attitude, the incompetence, the total lack of responsibility—absolutely disgusting. I’ve never dealt with a store so careless about its customers. This place is a joke, and I’ll never waste another dollar there.

I heard from a friend about the Greensburg location, and he told me that he got a hotdog from a guy named Logan that works there. I came down to see what the fuss was about, and to get my pc fixed. Met this guy named Gabe Horne and I asked him if they had hotdogs there, and the image attached is what I got. Nonetheless, absolutely amazing help from the employees and an amazing environment, will shop again.

Good stuff