Best Buy Greensburg

I had a really frustrating experience with Best Buy that completely changed how I view this store. I tried to return an item 18 days after purchase, bought around Christmas. Instead of honoring what most consumers consider a reasonable return window, I was told I needed to pay $50 for a Best Buy Plus membership just to extend the return period to 30 days. Paying extra money just to return something that’s barely over two weeks old is absurd. Meanwhile, retailers like Amazon and Costco offer 30 days or more for returns with no added fees. That’s the standard customers expect today, especially during the holidays. Policies like this are exactly why customers are choosing competitors and why stores like Best Buy are struggling to stay relevant. Instead of focusing on customer loyalty, they’re nickel-and-diming people at the register. This experience was inconvenient, disappointing, and honestly insulting as a customer. I won’t be shopping here again, and I wouldn’t recommend Best Buy to anyone who values fair, modern return policies.

good sellers, and good service

Highly recommend! Shane was very knowledgeable and courteous!

They are the next best thing since Radio Shack closed its doors for weird electronic parts not needed on a daily basis. Still needed, can't buy & try everything on the internet when something breaks & you need that day. As for overall electronic assortment in store, there's alot of improvement needed. Why have 35 alarm systems but no A.I. Bots, Apple/Samsung XRs only Meta? No Touchscreen on wheels (Next Years Must Need)! List goes on & on! More Assortment Please!