Great staff and better variety of stuff than most best buys
I came in for an Xbox controller. The website said that the store had stock, so I approached an employee named Jeremy to find the controller. Jeremy seemed very annoyed to have to assist with this issue. When I inquired about the price of a different product, he ignored the question and continued to search for the other product that he eventually gave up searching for after a very short period of time.
I own a very successful business. If my employees ever made a customer feel unwelcome or rushed as Jeremy made us feel, they would no longer be employed with my company.
I ended up settling for a different product than what I came here for and paying more for it. Overall a 0/10 experience.
I've never gone into this store and left with an unfulfilled need!
Extremely frustrating BestBuy experience due to ineptitude of the employees working here.
I drove to this store 9 days ago to buy an open box TV because BestBuy doesn't ship them(stupid already, but not the stores fault).
After a transaction error in the store, I had been sitting charged for a Television that I didn't leave the store with, for 9 days. When you contact BestBuy's customer service, they tell you to call the store. When you call the stores number, it redirects you to customer support hotline in Timbuctoo(Make that make sense).
So I had to drive back (3 hours) to the store to have them fix their mistake because they don't answer their own phones. One of the stores managers, Scott, was extremely disrespectful to my mother and I. His customer service attitude was disheartening, basically "take it as it is" type. He reluctantly apologized and did his bare minimum to fix his store's, and employee's mistakes. Didn't even get my TV because the price of an open box went up $250 in the time it took BestBuy to fix their mistake.
0/10 Boo Scott, Boo Jessica, Boo BestBuy Customer Service
I will gladly never spend a cent in this dumpster fire of a store.
Only positive person that was helpful at this store was Banner.