I paid for a haul away service a month ago, and every single appointment for it was suddenly cancelled the day of. Every time I called the help line it took 30 minutes just to talk to an actual person, and their solution was always “we can reschedule it for a later date”. Lot of good that does when NO ONE SHOWS UP FOR THE APPOINTMENTS. I’ll never buy products or services from this location again.
Update: cancelled my order because they kept rescheduling the delivery date because they somehow lost the dryer kit. Not impressed with this retailer at all. Felt almost like an insult to the us as the customer.
Terrible experience. Washer, dryer and dishwasher all stopped working on the same week. We went to bestbuy on a Saturday for the price match guarantee, the sales associate was very nice and helpful, but that was the extent of the positive shopping experience. After we bought the appliances and had a delivery date set up for Thursday, they tried to change the delivery date to the following Tuesday. I asked if there was any way it could be delivered sooner as we are currently without a washer/dryer. The delivery service manager said they could do Saturday (one week after we bought the appliances). I accepted Saturday, but when Saturday came, only the dishwasher showed up. The delivery team stated that was the only thing at the loading dock at the time of pickup and told me to contact bestbuy. Bestbuy could not give me a straight answer as to where my appliances were and said they would be delivered on Tuesday and told me they put in an escalation request. I had to take all my clothes to a laundromat and waste more money because of their inability to do their jobs. As I write this, I still have not received a call back from their “escalation team”. We are highly disappointed with the overall experience.
Response from Best Buy
June 07, 2026
Good Afternoon, Dane,
We certainly understand how you are feeling after not getting the help you needed when awaiting the delivery and installation of your new appliances. We would be happy to look further into this situation together. Please start by sending us a private message on social media that includes your Google review case ID: #169549.
- Facebook (https://bby.me/k5be3p)
- Twitter/X (https://bby.me/61sgy6)
- Instagram (https://bby.me/kxXEon)
Staff was rude and uneducated on their own policies and warranties. Damaged personal property while in there possession.
Response from Best Buy
May 12, 2026
We understand the frustration when something goes wrong with your experience in one of our stores, and your product has damage. We'd like to hear more and review here at our corporate offices. Please reach out to us in a private message on Facebook (https://bby.me/MaYrl5), Twitter/X (https://bby.me/p6N44u), or Instagram (https://bby.me/vVUhi9), and mention your Google review, 151375.