I had an uncomfortable experience during my visit to Best Buy. Stephanie, the employee who assisted me, came across as rude and visibly emotional, which made the interaction feel tense and unprofessional. I expected respectful, helpful customer service and left disappointed. I hope management addresses this and helps ensure customers are treated courteously.
Response from Best Buy
October 14, 2026
Hello, thank you for leaving us a review. We aim to create a welcoming environment for you to shop when you visit us in store. Can you please reach out to us on Facebook (https://bby.me/dYawWM), Twitter/X (https://bby.me/Gw5tTg), or Instagram (https://bby.me/3UiLXJ) with more information about your experience? Please begin your message with "This is regarding my Google Review #238315".
Useless staff, bunch of staff standing and talking while let customer wait for no reason at checkout. Do better or just shut the whole business down. Never go back, bye
LakenDanielle98
October 02, 2026
My boyfriend came here to get a new controller and head set for his gaming system. Devin was the main individual that assisted us and he did an awesome job. He really knew what he was talking about and was able to answer all our questions and concerns.
Also, as we wandered around the store, we were offered help several times by different people. It is good to know that they take care of their customers.