SurlyGrumbler
March 20, 2026
I went there to buy a PS4 controller. Apparently they don't carry those in the store, but they sell them online through a third-party? So I walked out empty-handed.. that's all I went there for, and that's all I needed. I won't be buying from the third-party online. I don't know why they do that ?
Walmart does the same thing. what's so hard about carrying PS4 controllers? And no, I don't want to buy a new PS5..
And if Sony isn't making PS4 Dual shock controllers any longer, I think that is a bad business decision as many people like to use the PS4 still.
Response from Best Buy
March 20, 2026
Hello there!
We can fully understand the desire to find exactly what you need when Shopping with us. We would love to hear any feedback you may have and provide assistance if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review #132641 in your message. You can find us here:
Facebook (https://bby.me/AxEzlZ), Twitter/X (https://bby.me/uhAF4B),
Instagram (https://bby.me/ahqwdT).
love this place,amazing staff! A person who greets you amazing.
Horrible customer service they didn’t wanna help, spend so much $$ there for poor customer service … GEEK SQAUd don’t waste your time on them
Found what we needed quickly