Best Buy Harrisburg East

Horrible customer service they didn’t wanna help, spend so much $$ there for poor customer service … GEEK SQAUd don’t waste your time on them

Found what we needed quickly

I purchased a car alarm system but before i did i contacted best buy about me having an old system in vehicle already and would there be an upcharge. They stated no it's free install they will start fresh. So i ordered it. At the time there systemvwas glitching so i had to call back next day to set up appointment. I called set up appointment they ordered wire harness for vehicle since sytem never added it to my order. Again asked if there would be a charge for my old system being in and they assured me no charge. Take vehicle in on saturday i get a call 10 min later hey you have an old system in your car we will have to charge you 165.00 to take it out. I said what i was told before buying there wouldn't be a charge. The guy then got smart and said best buy should not be telling customers there is no charge when there is. I said best buy is your employer then can say no charge if they want. He said you have two options pay the fee or get a refund and be done. At this point i already waited 2 weeks for an appointment so i asked to speak to mgr. He was basically sayingvsame thing but offered to do it for 84.00. Which if i was suppose to pay this fee in beginning would be a deal. I felt like i was being strong armed youbpay or you leave with nothing. So i paid so i can get this done. Called bestbuy lady was agreeingvwith me was about to refund then had tobtalk to someone came back on and was a whole different person acting like the store if you didn't like it you shouldn't have paid there is nothing i can do they have time into your vehicle. Worst experience ever will never use this company again.

Went in for a laptop...and received so much help! Definitely will go back again and again!