Best Buy Harrisburg East

We had a great experience at Best Buy! Very nice and friendly people who work there, specifically Quill!!! He was awesome, knowledgeable and very kind. He helped my daughter choose the right laptop for her use in college. He does deserves a promotion and a raise. Thanks Quill!!!!

Had a wonderful experience at the best buy in Harrisburg. Antonio’s customer service was above and beyond. He is polite, extremely knowledgeable, friendly, and enjoyable to be around! Everyone else I interacted with was also super helpful and friendly! 100/10 would recommend!

Knowledgeable staff. Great prices

FRAUD ALERT!!!!!!!!!!!!!!!! AVOID!!!!!!!!!!!! Best Buy destroyed my laptop while it was in their possession during a trade-in — and their own security footage confirmed it. Since then, I have followed up dozens of times by phone and email and in person to the store and still have no resolution. The laptop is now completely nonfunctional, the battery appears to be swelling (not sure why they would ship a potentially hazardous item but thats another federal law broken), and there has been virtually zero urgency, concern, or accountability from anyone I’ve dealt with, from the store level to centralized customer service. The “store phone number” doesn’t even connect you to the store. It routes to a call center. I have repeatedly asked for someone from the actual store to call me and those calls simply never happen. When visiting the store they can see the number of times I have called with this issue and yet no one seemed to care enough to return a call. At this point, its all but confirmed that Best Buy is leveraging fraudulent and deceptive business practices. Best Buy took my property, destroyed it, and left me to chase them for weeks and I am still without a resolution. Mistakes happen. Destroying a customer’s property and then showing no urgency or willingness to fix it is unacceptable. Best Buy already knows what happened. Their own cameras proved it. Resolve it.