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Frequently Asked Questions About Best Buy Harrisburg East

How do I check product availability at the Harrisburg East Best Buy?
How do I check my order status?
My local Harrisburg East Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Harrisburg East stores’ holiday hours?

Recent Reviews

4.1
(3673 reviews)
Chris P
November 26, 2024
1 out of 5
Had the worst experience with an individual that identified himself as the store manger Brendon. I asked for a particular item after calling and being told they have it. I entered the store and approached Brendon. From the start he didn’t greet me I had to ask him for his help. I stated I had called and was told they had item in stock. He pointed to the left and said walk straight down and it’s on left 🤷‍♂️🤷‍♂️ . I couldn’t locate. I then went back to Brendon stating couldn’t find the item. He said oh I can’t leave sorry never offered to help in any way. I then went to checkout customer service explained situation. Finally a person located product. Brendon never offered any assistance nor help other than a smug smirk.
Response from Best Buy
November 26, 2024
Hello, Chris. Thank you for talking the time to share your experience. We always strive for the best so to hear this was not your experience is concerning. Please feel free to send a private message to one of our social media platforms, Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy), with your full name, phone number, email address, and one of our agents will be glad to assist as well as document your experience. Please also include Google Review number 64478539. Best, ^AllisonS
E T
November 25, 2024
5 out of 5
sales guy was really nice and helpful, excellent customer service. I love my new Roku tv
Harold B
November 22, 2024
1 out of 5
This place is a joke. I called to have their Geek Squad install a flat screen TV I bought at a different BB. If you don't have the make and model # of the TV they won't even connect you. I'll have a local TV place install it instead of paying a national corporation.
Response from Best Buy
November 22, 2024
Hello, thank you for taking the time to reach out to us, and share your experience, here on Google. I also like to know that I can get my services scheduled in an efficient manner. Can you please reach out to us on Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy) with the information below, as well as more detail about your experience, so that one of our specialists can continue documenting this for you? Please begin your message with "This is in regards to my Google Review 64460651". Full Name E-mail Address Phone Number Regards, ^Josh
Craig G
November 20, 2024
5 out of 5
Great store been with this Best Buy company ever since I got a pc would highly recommend recommend this place if you live in the local aera employ’s are so helpful at geek squad and the entire store

About Best Buy Harrisburg East

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