Best Buy Johnstown

I NEVER, EVER thought I'd have something negative to say about Best Buy. But here I am. Shocked, extremely angry, and unbelievably unhappy. I will never shop here again because of what they've done. Yesterday, my refrigerator went out. Ok, no problem. I looked around for the best deal on the fastest way to get a replacement fridge so my HUNDREDS OF DOLLARS OF GROCERIES would not spoil. I saw that Best Buy had a fridge that was smaller than what I wanted and a different color from what I wanted, but it was available for NEXT DAY DELIVERY AND INSTALLATION. That was the ENTIRE REASON THAT I BOUGHT IT. THE ONLY REASON THAT I BOUGHT IT. I paid for it, and got the confirmation that it would be delivered between 7am and 7pm. I have been waiting ALL DAY praying that the ice will keep my food from spoiling so my children will not go hungry after I get the fridge situated. Well, Best Buy said screw me and my children after taking my money. They decided that they ARE NOT going to deliver the fridge today at all. They will NOT deliver it tomorrow either. How about Friday? NOPE. SATURDAY is the day that they choose to deliver the fridge. Saturday, September 4th, 2026. The ice will have melted by then. I do not have enough money to keep buying bags of ice to keep my food chilled so it won't spoil. I do not have family nor friends that can put my food in their fridge until I get mine. ALL OF OUR FOOD WILL SPOIL AND BEST BUY SAID THAT THEY WILL GIVE ME A $50 GOTDANGED BEST BUY GIFT CARD FOR MY TROUBLE!!!!!! Because obviously my children can eat that. When I asked why wasn't I made aware that my appointment had canceled and moved to 3 days BEYOND what I scheduled, I was told, "Oh, you were put on a list to be called and notified. I'm not sure why they didn't call you. But they should have." When I asked to speak to a supervisor as I was starting to panic and freak out, I was told, "I don't have anyone that I can transfer you to. You'll have to just wait for the delivery or I can have someone call you." I am on tears. I have been trying to survive with my children since their dad died and it's not easy. I have no way to replace out food after spending the last of my money on the fridge. If Best Buy had put accurate product availability and delivery on their website, I would not be having a panic attack right right now. SMH I have ALWAYS supported and loved Best Buy. But not after this. And I will NOT be giving them my money going forward either. All of the electronics that I buy for work, play, and for my children, will be bought from other retailers from this day forth. I will not let any corporation cause me to lose HUNDREDS OF DOLLARS WORTH OF FOOD FOR MY CHILDREN JUST BECAUSE THEY REFUSED TO BE HONEST ON THEIR WEBSITE ABOUT THE AVAILABILITY OF THEIR PRODUCTS AND THEIR DELIVERY TIMES, AND THEN STILL PANTRONIZE THEM. Since they are blasé about me losing the food that I worked so danged hard buy, I'll be conscious and spend my hard earned money ELSEWHERE.

They had what I needed, they knew where it was. Good shopping trip.

Purchased a camera for a surprise gift for my wife. The staff member helping me was very knowledgeable and helpful

No explanation needed and don’t buy your phone here just go to the Apple Store it’s way easier, no problems there.👍