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Best Buy Johnstown
Services Offered
Geek Squad Services
Car & GPS Installation Services
Apple Authorized Service Provider
Trade-In
Google Home Experience
Amazon Alexa Experience
Find Items in This Store
Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy Johnstown
How do I check product availability at the Johnstown Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Johnstown Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Johnstown stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Johnstown Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(1218 reviews)
Katie B
January 15, 2025
5 out of 5
This is the only best buy i go to, so helpful! Delivery team is top notch as well, laid plastic down so they didnt mess my floor up!
Brit M
January 07, 2025
5 out of 5
My son has been wanting a PC for gaming, so we stopped here to look around and get some ideas. I ended up purchasing an OMEN pc, and it was honestly such a great purchase. He loves his new desk we ordered online (through amazon), but all in all , the entire setup was simply easy. We purchased a year of Norton protection on the pc just to be safe as soon as we set it up. The employees were laid back and happy to help you with anything. Answered all of our questions and helped us understand the financing a little better. Overall, I highly recommend this store. It was worth the trip, and my son was so grateful at Christmas.
Gregory W
January 04, 2025
1 out of 5
Ordered a tv online was told the tv was in the store, long story short it was not. We had to settle for a different model was told by customer service they would issue a refund for the trouble and lying repeatedly and now they’re fighting us on it. Even with the refund being issued in writing, they still change their answer every time.
Response from Best Buy
January 04, 2025
Hi, Gregory,
Thank you for your review. It can be quite challenging when item availability isn't as expected. As a consumer myself, I definitely understand the value of having accurate information when making a purchase. We truly strive to create a positive customer experience in every interaction with clear communication and transparency.
So that we can formally document your feedback and address any additional questions or concerns you may have, please send a private message on Facebook (http://facebook.com/BestBuy), Instagram (http://instagram.com/bestbuy), or Twitter (@BestBuySupport) with your full name, phone number, and email address. Please reference your Google review 64642927.
Kind regards,
^Pre
Annette M
December 23, 2024
1 out of 5
After ordering an item in the store by a sales person I was told I would be notified it would be ready for pick up in about one or two days. After two weeks I tried calling the store to see if they had received the item. But, of course, you aren’t able to talk to anyone in that store. You talk to some random call center at who knows where. Needless to say the item will not be available for another two weeks. Had I known this to begin with I would have gone elsewhere. Very poor customer service for a local store. Go to Lowe’s or Home Depot and save yourself a lot of inconvenience!
Response from Best Buy
December 23, 2024
Hello, Annette,
We certainly understand how you are feeling after being unable to connect with the store team when you reached out for the status of your order. We would be happy to review this situation with you. Please feel free to contact our team by sending us a private message on social media. Make sure you include your Google review in your message: #64599693.
- Facebook (https://facebook.com/BestBuy)
- Twitter/X (https://twitter.com/BestBuySupport)
- Instagram (https://instagram.com/BestBuy)
Kindest regards,
^Bobby