Frequently Asked Questions About Best Buy Lancaster
How do I check product availability at the Lancaster Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Lancaster Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Lancaster stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Lancaster Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3554 reviews)
Mr.English
November 14, 2025
4 out of 5
Super customer service and experience. Was able to be assisted and helped pretty quickly and make my purchase without hassle or issue. Good sales can be found here.
Diane G
November 13, 2025
3 out of 5
The guy that brought my TV out to the car was quite rude. I’ve tried to engage with him three and four times and he said absolutely nothing to me said hello said thank you a couple of times and he didn’t even latch my trunk correctly piss poor Service.
Response from Best Buy
November 13, 2025
Hello, Diane,
Thank you for sharing your concerns with your interaction in store. Some people may not be able to engage in certain situations. If you weren't helped or had a discouraging experience you would like to share please reach out to us on any of our social media profiles below with Review 68637.
Facebook (https://bby.me/pa030y), Twitter/X (https://bby.me/27vl0v), Instagram (https://bby.me/3oqu8r)
Scott G
November 12, 2025
2 out of 5
I think this store is soon the way of the dodo. The icing on the cake is the guy at the door whos literally 10 feet from the register you just paid at, and as you walk by to leave he wants to see your receipt. Seriously? I guess we all are criminals now. I really like the hometown shopping experience of the past. Where they treat you well and genuinely want to help. I will gladly pay more for that type of service but alas it's gone. Sad when shopping on your phone is the preferred way.