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Best Buy Lancaster
Services Offered
Geek Squad Services
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Samsung Experience Only
Car & GPS Installation Services
Trade-In
Google Home Experience
Amazon Alexa Experience
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Frequently Asked Questions About Best Buy Lancaster
How do I check product availability at the Lancaster Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Lancaster Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Lancaster stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Lancaster Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3544 reviews)
Chantaye B
October 13, 2025
1 out of 5
I drove an hour to this store after speaking to customer service about a defective device I received. When I got to the Best Buy the individual that maybe was a manager was rude to me. After 5-10 minutes of waiting, she told me I was unable to return it there and needed to go to the Apple Store. What if I didn’t mention the defective part of the device? What hurt most was the treatment and lack of remorse. I explained to her that I didn’t even live in the area and I drove far because customer service told me I could. She didn’t care. I have proof that customer service told me that I could. Never shop here if you want good customer service.
Ashley F
October 04, 2025
1 out of 5
This place is a MESS. If you have the option please don't waste your time even going there. No one knows what they're doing. They allow people to set up accounts in other people's name and take out credit without checking anything. If you are unfortunate enough to get a credit card through them it will take forever for your card to arrive in the mail and they will still expect you to pay by linking your BANK account. NEVER DO THIS. Seriously this has been the WORST experience I have ever had trying pay what I owe after dealing with the utter incompetence that is their staff. I will NEVER step foot in there and make sure I tell everyone how incredibly stupid things are handled there. No wonder stores like that are going out of business.
Response from Best Buy
October 04, 2025
Hello, thank you for sharing your experience with us here. Being able to easily make your credit card payment is very important. Can you please reach out to us on Facebook (https://bby.me/qefdd3), Twitter/X (https://bby.me/iao4j4), or Instagram (https://bby.me/qimqcu) with more information about your experience? Please begin your message with "This is regarding my Google Review #51753".
Lord G
September 26, 2025
5 out of 5
Had amazing experience with Francisco. Best customer service ever
MARIE
September 22, 2025
5 out of 5
I love this store so much, I buy everything there.