'%3e%3cpath%20d='M9.31547%206.89836L3.79467%2012.3348C3.5744%2012.5551%203.21822%2012.5551%202.99795%2012.3348L2.6652%2012.002C2.44493%2011.7818%202.44493%2011.4256%202.6652%2011.2053L7.45958%206.5L2.66989%201.79467C2.44962%201.5744%202.44962%201.21822%202.66989%200.99795L3.00264%200.665202C3.22291%200.444933%203.57909%200.444933%203.79936%200.665202L9.32015%206.10164C9.53574%206.32191%209.53573%206.67809%209.31547%206.89836Z'%20fill='%230046BE'/%3e%3c/g%3e%3cdefs%3e%3cclipPath%20id='clip0_3677_10840'%3e%3crect%20width='12'%20height='12'%20fill='white'%20transform='translate(0%200.5)'/%3e%3c/clipPath%3e%3c/defs%3e%3c/svg%3e)
Best Buy Lancaster
Services Offered
Geek Squad Services
Windows Store%20--%3e%3csvg%20version='1.1'%20id='Layer_1'%20xmlns='http://www.w3.org/2000/svg'%20xmlns:xlink='http://www.w3.org/1999/xlink'%20x='0px'%20y='0px'%20viewBox='0%200%2024%2024'%20style='enable-background:new%200%200%2024%2024;'%20xml:space='preserve'%3e%3cpath%20d='M14,1h-4c-5.98,0.22-8.75,2.99-9,9v4c0.23,5.99,4,8.72,9,9h4c6-0.28,8.8-2.98,9-9v-4C22.7,4.01,20.03,1.34,14,1z%20M16.42,16%20c-0.32,2.21-2.14,3-4.4,3c-2.34,0-4.52-0.88-4.52-3.79v-1h3.41v1.25c0,0.75,0.44,1.21,1.23,1.21c0.83,0,1.11-0.42,1.23-0.88%20c0.04-0.25,0.08-0.62-0.04-0.96c-0.67-1.71-5.07-2.5-5.63-5.17C7.54,9.04,7.58,8.5,7.66,7.92C7.98,5.79,9.8,5,12.02,5%20c1.74,0,4.2,0.46,4.2,3.29v0.92h-3.09c0,0,0-0.54,0-0.79c0-0.75-0.44-1.21-1.15-1.21c-0.79,0-1.07,0.46-1.15,0.88%20c-0.04,0.17-0.08,0.46,0,0.71c0.36,1.5,5.07,2.33,5.59,5.08C16.46,14.12,16.58,14.88,16.42,16z'/%3e%3c/svg%3e)
Samsung Experience Only
Car & GPS Installation Services
Trade-In
Google Home Experience
Amazon Alexa Experience
Find Items in This Store
More to Explore
Frequently Asked Questions About Best Buy Lancaster
How do I check product availability at the Lancaster Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Lancaster Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Lancaster stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Lancaster Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3511 reviews)
Paige J
July 18, 2025
1 out of 5
I get it. it's hard to find good help these days, but for some reason, I thought Best Buy could rise above that...not so! Got poor service immediately upon entering the store from a soft-spoken girl who clearly should not be a "Greeter". She looked as bored and uninterested in helping me as a rock. After she finally found someone to stop chatting with their coworkers in the Home Theatre Dept. I was dismissed by the associate immediately telling me that what I was looking for was OOS. When I asked when more would arrive, I got an IDK. When I asked a number of questions regarding this product, even in light of it being OOS, I was treated like I'm an idiot for continuing to ask my questions. Have you ever heard of "Online Ordering"? My intention was to order online from a competitor instead of returning for more disappointment from this particular store...which is exactly what I did when I left!
Response from Best Buy
July 19, 2025
Hello, Paige,
Receiving bad customer service in a store can really change how you feel about a retailer, so we understand your frustrations with this shopping experience. Best Buy prides itself on providing excellent customer service, and we hate to hear that's not the case with your visit. To formally document your experience, please send a private message on social media along with your name, phone number, and email. Please mention Google Review 17509 in your message.
Here are the links to our socials: Facebook (https://bby.me/3xovkt), Twitter/X (https://bby.me/5kvtkq), or Instagram (https://bby.me/3nrxwi)
Warm Regards,
^Meghan
Kristina G
July 14, 2025
2 out of 5
The employees need to be more versed in BestBuy policies. Especially when they changed. This location no longer is Apple Certified and none of the employees knew that it had been revoked 2 months prior
Response from Best Buy
July 14, 2025
Hello there, Kristina.
Thanks for taking the time to leave us your insight. We know how important it is to have a knowledgeable and fully trained staff. If you have any additional questions you can connect with a live representative through one of the social media platforms listed below. Please send us a private message including your full name, email address, and phone number to complete the verification process. Also, please reference Google Review #15566.
Facebook: @BestBuy
X: @BestBuySupport
Instagram: @BestBuy
Warm regards,
^ Jason
Daphne M
July 10, 2025
1 out of 5
They were supposed to deliver and install a refrigerator. HOWEVER when the delivery people did not know how to install the refrigerator, now I have to wait another week
Response from Best Buy
July 15, 2025
Hello, Daphne,
Thank you for your review. We appreciate you taking the time to leave us some feedback. We'd like to hear more and see what we can do to assist. Please send a message on social media along with your name, phone number, and email. Kindly mention Google Review 13867 in your message.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Sincerely,
^Meghan
Alexandra F
July 09, 2025
2 out of 5
Poor customer service. I wanted to see if I could return something g for store credit and was told I need to speak with a manager, I said okay. Then she never got the manager. I finally just said it was fine and left.
Response from Best Buy
July 11, 2025
Hello, Alexandra,
Thank you for reaching out to share your experience with attempting to make a return for store credit. I can understand that having concerns with the treatment in store can be difficult. I would be glad to file this for you if you would like to reach out to the Social Media Resolution Team at Best Buy Corporate at any of our Social Media Profiles below.
Facebook (https://bby.me/uirqy0), Twitter/X (https://bby.me/4z0357), or Instagram (https://bby.me/4m882d)
Sincerely,
^ Tommy