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Frequently Asked Questions About Best Buy Lancaster

How do I check product availability at the Lancaster Best Buy?
How do I check my order status?
My local Lancaster Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Lancaster stores’ holiday hours?

Recent Reviews

4.1
(3579 reviews)
Darrian S
December 31, 2025
2 out of 5
I've been here twice in the same week looking for a product, the first time the employee who helped me tried to sell me something for $300 which I know I can get for $20. I told him that's not what I'm looking for and he stopped helping me. The second time I went to find what I was looking for I was given misinformation on a product that I will now have to return. Very disappointed in the costumer service here.
Response from Best Buy
January 02, 2026
Hi, It's unfortunate that this happened, we understand why you would be disappointed in this experience. We would like to get more information regarding your recent visit. Please send us a private message on X, Facebook or Instagram, so that we can get some additional information. You may also include the Google review number 98675 in your message to us X: https://bby.me/laffn0 Facebook: https://bby.me/x5exqy Instagram: https://bby.me/8bdgar
Rafael D
December 30, 2025
4 out of 5
Very friendly employees and amazingly well trained and knowledgeable of the products you're getting
Gloria C
December 27, 2025
3 out of 5
The staff there were very helpful.
Response from Best Buy
December 27, 2025
Hi, Thanks for your feedback. We're glad you were able to get the help you needed. We would like to know how we could have done better. Please feel free to connect with an agent over private message on X, Facebook or Instagram. You may use the Google review ID 96072 as reference. X: https://bby.me/yfzjgi Facebook: https://bby.me/nmswha Instagram: https://bby.me/yaim58
Deann M
December 24, 2025
5 out of 5
They had the best sales for Xbox controllers around the service was good we were asked several times if we needed help

About Best Buy Lancaster

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