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Best Buy Lancaster
1700 Fruitville Pike
Lancaster, PA 17601
Services Offered
Geek Squad Services
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Samsung Experience Only
Car & GPS Installation Services
Apple Authorized Service Provider
Trade-In
Google Home Experience
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Frequently Asked Questions About Best Buy Lancaster
How do I check product availability at the Lancaster Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Lancaster Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Lancaster stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Lancaster Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3385 reviews)
Michel G
September 04, 2024
4 out of 5
The staff were very helpful.
David J
September 01, 2024
5 out of 5
Excelente
Jared M
August 29, 2024
1 out of 5
Specifically for Geek Squad, the rest of the store is fine.
If you have any knowledge of Computers, DO NOT COME HERE FOR REPAIRS.
Myself and a friend, who have been trained for computer maintenance, determined that the problems I was having with my desktop was probably "CPU or Motherboard," but wanted to get it checked by a professional company to make sure. Not only did the diagnosis (Which was $110 after tax) take twice as long, but the diagnosis they gave back was "CPU or Motherboard." The tech also did not call me, which they did admit was their fault.
I went in and complained, and asked for a half refund (Since I acknowledge that some work went into it) but was told that if I wanted a better diagnosis I should have "Brought my own CPU or Motherboard for the technician to try." Huh? But if I had that, I would have just asked you to repair it?
I still asked for my refund which they refused, so I left.
Would give a 0/5 if I could, honestly, good customer service could have fixed all of this.
NEVER GO HERE IF YOU KNOW ANYTHING, OR HAVE A FRIEND WHO DOES.
Response from Best Buy
August 29, 2024
Hey there, Jared.
Thanks for reaching out and providing your review. We are disappointed to hear about your recent experience bringing your computer in for diagnosis at our store. Can you please reach out to us on social media so we can assist and document your feedback?
You can reach out to us on Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy) and let us know that you are reaching out about your Google Review 64133252.
Thanks,
^Connor
Josh D
August 19, 2024
5 out of 5
I frequently shop this best buy & they have truly impressed me every time. It takes a lot to run a great team so shout out to GM Mike for crafting quite the team!! I’ll always purchase from this store if possible, so refreshing to see great customer service making a come-back!