Best Buy Lancaster

Helpful sales people

The visit was great. They had the item I was looking for : )

I’m very disappointed that employees are selling product before the store is officially open. This creates an unfair situation for customers who arrive during normal business hours and expect to have the same opportunity to purchase available products. Allowing sales to take place before opening can also create confusion regarding store policies, pricing, inventory availability, and when customers are actually permitted to make purchases. I believe this issue should be addressed to ensure that all customers are treated fairly and that employees are following the same store policies and operating procedures. Sales should not be conducted before the posted opening time unless there is an established policy that specifically permits it. This has occurred for the last two weeks specifically on 7/31 and 8/7. I personally saw on 8/7 someone who had purchased product before we entered the store. Myself and a total of about 60 people had a line formed and while walking towards the counter I see someone who had not been in line with us with product. The week of 7/31 a vast majority of product was sold before the store was officially opened and everyone who lined up and showed up early had been left with 3 boxes of product. I hope this store does not turn into what many others have where employees start selling to friends or themselves to turn around and sell it on the market for the crazy markups you see now of days.

Incredible service. Answered all my questions with amazing attitudes. Very friendly staff, didn’t force me to buy anything. Explained the products I asked about and gave me two great options for premium earbuds. Would highly recommend visiting, have a great inventory and helpful staff. Very clean and kept up building as well. 5 Stars!