Frequently Asked Questions About Best Buy Lancaster
How do I check product availability at the Lancaster Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Lancaster Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Lancaster stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Lancaster Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3579 reviews)
Darrian S
December 31, 2025
2 out of 5
I've been here twice in the same week looking for a product, the first time the employee who helped me tried to sell me something for $300 which I know I can get for $20. I told him that's not what I'm looking for and he stopped helping me. The second time I went to find what I was looking for I was given misinformation on a product that I will now have to return. Very disappointed in the costumer service here.
Response from Best Buy
January 02, 2026
Hi,
It's unfortunate that this happened, we understand why you would be disappointed in this experience. We would like to get more information regarding your recent visit. Please send us a private message on X, Facebook or Instagram, so that we can get some additional information. You may also include the Google review number 98675 in your message to us
X: https://bby.me/laffn0
Facebook: https://bby.me/x5exqy
Instagram: https://bby.me/8bdgar
Rafael D
December 30, 2025
4 out of 5
Very friendly employees and amazingly well trained and knowledgeable of the products you're getting
Gloria C
December 27, 2025
3 out of 5
The staff there were very helpful.
Response from Best Buy
December 27, 2025
Hi,
Thanks for your feedback. We're glad you were able to get the help you needed. We would like to know how we could have done better. Please feel free to connect with an agent over private message on X, Facebook or Instagram. You may use the Google review ID 96072 as reference.
X: https://bby.me/yfzjgi
Facebook: https://bby.me/nmswha
Instagram: https://bby.me/yaim58
Deann M
December 24, 2025
5 out of 5
They had the best sales for Xbox controllers around the service was good we were asked several times if we needed help