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Best Buy Lancaster
Services Offered
Geek Squad Services
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Samsung Experience Only
Car & GPS Installation Services
Trade-In
Google Home Experience
Amazon Alexa Experience
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Frequently Asked Questions About Best Buy Lancaster
How do I check product availability at the Lancaster Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Lancaster Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Lancaster stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Lancaster Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3536 reviews)
Luce B
September 09, 2025
5 out of 5
People there were great, Jack sold us a computer and he was very helpful and explain everything. I will definitely go back.
Kyle V
September 03, 2025
4 out of 5
Pretty quick pick up order.
Eve W
September 01, 2025
1 out of 5
My online order from this location was delivered at an incorrect address, my replacement was promised to arrive today, and then it got delayed again for two weeks from now. After a lot of back and forth trying to get resolution, I walked away with a refund and a crucial deadline missed on a project.
This location needs to dump Roadie as it's delivery service as I suspect there's thievery. I used the dropoff photo to discover that my initial package ended up three blocks away at the front doorstep of an addiction treatment center and of course by the time I got there it was gone.
Response from Best Buy
September 01, 2025
Hi,
Having delivery and replacement issue with a recent order is frustrating. We would like to hear about experience and interactions with everyone involved. Please feel free to connect with us on social media private link. When reaching out mention review # 38108.
Facebook (https://bby.me/jw0sag)
Twitter/X (https://bby.me/wry9gg)
Instagram (https://bby.me/rwvz5t)
Here to assist,
^ Jay
Kimberly M
August 30, 2025
1 out of 5
Why can't I get ahold of a real sales associate for my 30 second question about my visit today to Fruitville pike Lancaster PA? When I tried to call, the person that answered, wherever they were wouldn't help me! Ugh! I miss the old days when stores actually answered the phone!