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Best Buy Lancaster
Services Offered
Geek Squad Services
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Samsung Experience Only
Car & GPS Installation Services
Apple Authorized Service Provider
Trade-In
Google Home Experience
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Frequently Asked Questions About Best Buy Lancaster
How do I check product availability at the Lancaster Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Lancaster Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Lancaster stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Lancaster Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3462 reviews)
Katie H
March 15, 2025
2 out of 5
First time in this store, I was in the store for not even 15 minutes, and was approached 4+ times to ask if we were finding everything alright. Literally made me uncomfortable so I left. Like for real chill
Dave G
March 14, 2025
1 out of 5
Been dealing with Best buy for many years what a poor excuse for a store fruitville Pike in Lancaster.
Arrogant obnoxious salesperson. I asked for an Amish flip phone. Everyone knows what that means but I got corrected. Then I made it very clear by asking what type of phone the Amish are using
Not a big sale for him so the kid started correcting in harassing me. Then he said he was joking. I said no I'm not joking, he continued trying to correct me. No doubt he had to be right. I'm not sure what his problem was but he was arrogant & obnoxious. He wouldn't stop, he had to be right. It actually turned into a shouting match buy me telling him to stop. He finally had to stop hollering at me.
They acted like a child who couldn't get his own way.
What a great answer Ruby from corporate I don't have any social media nor do I ever want any social media. Watch your recorded incident..
Response from Best Buy
March 14, 2025
Hello, Dave,
Thank you for leaving us a review. As a consumer myself, I understand the importance of courteous customer service. At Best Buy, we strive to ensure all of our customers have a positive experience. We appreciate your feedback, and would like to formally document your interaction in our corporate system. If you could, please reach out to us via social media. Our team would be happy to assist you on any of the following platforms:
Facebook (http://facebook.com/BestBuy)
Twitter/X (http://twitter.com/BestBuySupport)
Instagram (http://instagram.com/BestBuy)
Kindly mention the phrase "Google Review, Convo #64926198" when reaching out via social media.
Thank you,
^Ruby
Aurelia E
March 14, 2025
2 out of 5
A lil disappointed geek squad no longer does physical repairs on laptops 🤔🧐☹️
Response from Best Buy
March 14, 2025
Hi, Aurelia,
Though there are some repairs that can be done in-house with your local Geek Squad, there are certain repairs that may need to be performed by a specific team and sent to a different location. I understand that it can be an inconvenience as it may add additional time for turn around. We are saddened to hear of your disappointment and would be happy to offer any support as well as document your feedback. To do so, please send a private message that includes your full name, phone number, email address, and the location in question to one of the following:
Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/BestBuy)
When reaching out, please be sure to mention that you are responding to "Google Review 64924886".
Sincerely,
^Tina
Jamie R
March 09, 2025
5 out of 5
The Geek Squad was great! Very friendly, professional, and timely.