Best Buy Lancaster

Do not use the services provided. Took laptop in to be worked on and when it was returned the issues was still not resolved. Requested a refund and was told I had to contact assistant manager of four stores. To add to this, they are willing to fix again but I would have to pay out of pocket for parts. Attached are his responses to my email. Included is my response to better sum up situation: In regard to the services performed, my concern is that the laptop was returned to me after the work was completed, and it crashed immediately upon being opened in the store. I raised this issue with the technician who completed the checkout process. When reviewing the resolution notes, I did not see any detailed explanation of the work performed—only very general statements. Additionally, the check‑in notes did not accurately reflect the information I provided when I dropped the device off. Based on this, I requested a refund. Crystal then relayed your response indicating that another technician would look at the laptop. I agreed; however, I remained in the store for approximately two hours with little to no communication about what was happening. A technician eventually came out to discuss dump files, and I clarified that I believed I was checking the laptop back in. He stated that no further action could be taken and that his manager recommended issuing the refund. After this, Crystal provided your contact information but became visibly frustrated when I asked questions about leaving with the laptop and about your expected response time. This situation could have been avoided with accurate check‑in documentation, detailed diagnostic notes, and consistent communication throughout the process. The suggestion regarding RAM was only mentioned after I requested the refund. I understand the services were preformed, but I was return a laptop that was still broken. That’s an even bigger concern had I not look at the laptop. This is why I am requesting a refund. The problem was not solved and you have a vague suggestion on a not 100% confirmed problem.

Well staffed and helpful

Great experience at Best Buy as usual. I was shopping for a phone, and Tylar McNair, the Verizon rep, was very friendly and helpful. 100% would recommend!

I get the penny is not minted anymore, however that does not mean that it has ceased to exist. So when I pay cash and my change is 82 cents and I am given 80 cents and a tale about how the penny isnt made anymore, that is theft. Thank you Best Buy for showing me not to trust your business anymore. That is my 2 cents