Best Buy Lancaster

When I went in to return a defective product, the cashier was incredibly rude and smug. He showed clear disdain towards me, and claimed he couldn't do anything about the product sold by his company not working. He refused to exchange it for a working product. Unfortunately, I do not recall his name, and there wasn't an employee name on the receipt. I have never received such rude behavior from a customer service representative. If he hates his job this much, he should find a new job. I escalated it with the corporate live chat of Best Buy, and aside from the normal empty platitudes, they refused to help me further with the employee's behavior or issues with the defective product. They claimed they would escalate it with a manager or other corporate representative, but I have not heard from anyone. I had placed an online order for a new $1,200 product to replace the defective one they sold me - I ultimately decided it was probably best to go with a different company, as it is clear Best Buy, a multi-million dollar company, is more interested in stealing 5 cents out of my pocket than the thousands I was prepared to give them. I have given this location two star due to another employee I dealt with, on a separate occasion, that was very kind and helpful. I hope Best Buy is able to address the behavior of this poor employee, and provide better service in the future.

Went in to buy a camera, stood around for 20 minutes to be helped. Eventually gave up and attempted to buy microphones. Went up to the counter handed them the card and the cashier was just a bundle of joy. They had to grab it from inventory and those individuals couldn’t even be bothered. I just said I would go elsewhere and was told ok bye! Clearly they don’t want to make any money at this store.

The staff were very helpful.

Excelente