I apologize to the gentleman working 4:00 on a rando Saturday, very tall large guy, rocking black hair & glasses you really gave me some fantastic advice, I was in and out of the story so quickly that I didn't grab your name. So brother thanks for your help, Best buy really has gotten their priorities in order so I just wanted to say thanks to the mystery Giant and this Best buy for providing so much help!!! thanks so much! Yep, I will be back to the store because of how great the employees treated me!
Walked in and was welcomed right away with smiles and then two awesome gentlemen came over to help me pick up my brand new game! Both were knowledgeable and have great customer service skills. Keep up the great work and thanks for the deal on my awesome new game. Give those two guys a raise!
The people who helped me were very friendly and helpful as best as they could. There's a lot a products that are not offered in the store, on line only. That is a bit of inconvenience when you need something right away. What I needed the online option was not going to get to me in time. I definitely miss the old days of RadioShack and other mom and pop shops that would carry anything you needed. 😔
Response from Best Buy
April 09, 2026
Hello,
Thanks for taking the time to share your feedback with us. We're glad to hear that the employees that you interacted with were friendly and attempting to assist. It is understandable though to need an item immediately, but the only option to get it is through an order, isn't ideal.
We'd be happy to ensure that your feedback is made available on our corporate level, if you'd like to send a private message on one of our social media platforms, Facebook (https://bby.me/xZCqRu), Twitter/X (https://bby.me/7qqRRc), or Instagram (https://bby.me/ribf4h). Please also mention your "Google review #140030" in your message.
Absolutely wonderful.. My mom and I got different phones and phone plans.