Best Buy Mechanicsburg

FRAUD ALERT!!!!!!!!!!!!!!!! AVOID!!!!!!!!!!!! DECEPTIVE BUSINESS PRACTICES!!!!!! Best Buy destroyed my laptop while it was in their possession during a trade-in — and their own security footage confirmed it. Since then, I have followed up dozens of times by phone and email and in person to the store and still have no resolution. The laptop is now completely nonfunctional, the battery appears to be swelling (not sure why they would ship a potentially hazardous item but thats another federal law broken), and there has been virtually zero urgency, concern, or accountability from anyone I’ve dealt with, from the store level to centralized customer service. The “store phone number” doesn’t even connect you to the store. It routes to a call center. I have repeatedly asked for someone from the actual store to call me and those calls simply never happen. When visiting the store they can see the number of times I have called with this issue and yet no one seemed to care enough to return a call. At this point, its all but confirmed that Best Buy is leveraging fraudulent and deceptive business practices. Best Buy took my property, destroyed it, and left me to chase them for weeks and I am still without a resolution. Mistakes happen. Destroying a customer’s property and then showing no urgency or willingness to fix it is unacceptable. Best Buy already knows what happened. Their own cameras proved it. Resolve it.

Would have given a 5 star but the manager was very pushy on the idem I was looking at buying. Trying to get me to purchase a more expensive item. Got a separate sales rep and worked very well with us and got us what we were looking for.

Connor and Madison were absolutely amazing! Very nice and extremely helpful. Helped me to find exactly what I was looking for. Not only walking me to where it was, but made sure I had exactly what I wanted.

Can't contact the store, so if you have an issue, I hope you like talking to an AI Chatbot that reads canned responses. Terrible company overall.