Best Buy Mechanicsburg

0/5 stars. I never leave reviews. But the customer service In this store was so terrible that a review was a must. First of all the staff person who “assisted” us knew nothing about computers even told us “I only know what my boyfriend tells me”. After buying the computer she put it on the cart and told us to take it to our car and make sure we bring the cart back in when we are done. Since when do you spend thousands of dollars in a store and the employees don’t even help you take the heavy boxes to your car?? Anyways, We live an hour from the store one way. We were sold a $2,300 computer and monitor, got it home and were unable to set it up due to the system crashing continuously. Tech support over the phone was unable to help asked for them to transfer us directly to the store and were told that they can’t do that. They told us the store we initially bought the computer from had another in stock and to take it back and exchange it. We asked for phone support to transfer us to the mechanicsburg store so we can ensure they hold the computer, nope can’t do that. Drive an hour back to the store, Once at the store an employee said “we just sold it” “you should have called to reserve it.. well we did and was told by your support that the Mechanicsburg store can’t be reached by phone. We asked them for a similar computer model in exchange all they had that was comparable was one that was $200 more and they refused to eat the $200 difference even after hours on the phone, hours driving, and all the hassle. So they took the computer in the back and “fixed it”. The “store manager” states our discount is him taking it back and “rushing to fix it”. We shall see if these people actually fixed it but my bet is on NOT considering the incompetence they show in the stores. I’m not happy with the customer service whatsoever and our business has spent well over 5 grand at this store in the past year and they will not receive another penny from us.

Needed help setting up my new phone and they wanted to charge me for the help. If I would have known this earlier I would have saved my time and went to a different best buy that would have done it for free. Now I have to wait another day to get someone to set it up for me..

Best buy has gone downhill like everything else.

Got in Got out , had what I needed, very professional.