They sold me a graphics card that cost over $3000 and had to serial number on it, I had proof of everything and they were still dumbfounded about it and said they can’t return stuff without a serial number, which is frustratingly crazy because it came from them. Unfortunately for this level of high value item I will consult with a lawyer. Oh and they told me on the phone “oh yeah that’s fine you can still return it” and wasted my 2 hours driving back there
Ordered on website said 1hr pickup and it's definitely not 1hr because it's not ready for pickup and it's been 5hrs so not going back to Best buy again
Very rude service, confirmed mint the price match and rejecting later for honoring at payment.
Response from Best Buy
April 21, 2026
Hi, Karthi,
Thank you for taking the time to leave feedback for us regarding your recent interaction. I can understand wanting accurate information when making a purchase at our stores, especially if it involves a price match.
So that we can look into this closer, be sure to send us a private message on any of the following social media platforms: Facebook (https://bby.me/LN4dcj), X (https://bby.me/b5UnEE), or Instagram (https://bby.me/B2ogPp).
Please mention “Google review #144319" in your social media message.
We look forward to assisting you!
Can’t remember the name of the guy who helped me, but he was VERY knowledgeable about PCs. I am new to PCs and have 0 understanding of parts and performance. I explained my goal and he gave me plenty of options for what he would recommend. I ended up going with one a bit higher than my budget because it was everything I needed. He explained the one in my budget was fine, but would require more RAM, and the price of RAM would put me at the same price of the more expensive one anyways so it made more sense to spend more now to get a better GPU and the correct amount of RAM. He throughly explained the store credit card and was NOT pushy when I declined the offer. When I got home the GPU was DOA. I went back to the store and they swapped the PC out with a new one within a minute. Overall the experience was very smooth and informative. Store was clean and all the associates were friendly, helpful, and not overbearing.