Went in to buy smart watches for Christmas the lady said someone would be with us shortly. Waited 30 minutes nobody came. Asked a few employees but they were unable to help us and 1 said I'll add you to the que. What que there was 4 people in the store and 6 employees standing by the door.
justin a
November 18, 2025
Walked in here ready to buy a new high end gaming monitor. Stood around for 20 min waiting for assistance and the only person who spoke to me was the pushy, aggressive AT&T salesman. Got tired of waiting for someone to take my money, so I just left. I’m guessing this store is missing a lot of business this way.
Taylor the manager went above and beyond to help my mother with a new flip phone. Courteous and respectful
Anonymous
November 16, 2025
Waited around for 40 minutes looking for assistance and received no help. Asked for help up front and still, nothing. Not that busy and overall just very frustrating. Guess I'm going to Walmart :(
Response from Best Buy
November 16, 2025
Hi there,
Thanks for sharing this review. We're concerned to hear that you didn't receive the assistance you needed in our store, which we understand would be disappointing. If you'd like to share additional feedback with us or need further assistance, feel free to reach out to us via our social media channels on Facebook (https://bby.me/zak1in), Twitter/X (https://bby.me/gtp5y7), or Instagram (https://bby.me/7dsgvx) so we can help. Please include the Google Review reference number #70197 when reaching out.