The young man assisting me was very patient, knowledgeable and helpful.
Isabel H
September 20, 2024
James is a wonderful gentlemen. When first meeting him, you just KNOW he is passionate in what he does, knows and continues to learn.
He helped me find the perfect laptop for my specific needs. The whole experience was top notch. It all started when walking into this Best Buy, receiving help and later going home and unboxing my new purchase!
James also is personable and makes the customer to employee interaction simply feel... human - which is rare nowadays. Thank you, James!
The reviews about the scarce selection are true. Employees jump down your neck the second you walk in expecting you to buy something. There is something called browsing. Which you used to be able to do before the whole world went mad. Definitely skip this one and go to a different location.
Response from Best Buy
September 19, 2024
Hi there, Eden.
Thank you for taking the time to provide us with a review. As a customer myself, I often enjoy visiting retail establishments simply to browse the inventory. I understand why you’d want to do the same, and it is a much more pleasant experience when you’re left to simply peruse the store. While we expect our Blue Shirts and Geek Squad Agents to acknowledge each customer and inquire if they need assistance, the interaction should never leave anyone feeling overwhelmed. Our team would love to discuss your recent visit with you, as well as document any feedback you’d be willing to share.
You’re welcome to connect with us through social media. You can find our team on Facebook (Facebook.com/BestBuy), Twitter/X (Twitter.com/BestBuySupport), or Instagram (Instagram.com/BestBuy). Please include your full name, email address, and telephone number to complete the documentation process. For your security, please be sure to send those details privately through private message or DM. Please also reference Google review, 64220658.
Best,
^Sarah