Best Buy Monroeville

Just walked out in literal tears after wasting over 2 hours at this location for nothing. I had an appointment with the geek squad at 1140am. There was a traffic incident on my route causing a 10 minute delay, so I called Best Buy to ensure I could still be seen for my appointment. They told me it was not a problem. They did see me, and the associate working the geek squad area was very kind and helpful despite the fact that he was the only one working today. I waited patiently for 2 hours for them to complete the computer work necessary to send my laptop to Apple as they were unable to address the issue in store (this happens and was completely understandable). The manager came up to finish up the transaction and was SO RUDE from the moment he came up. First he refused to acknowledge me. I waited about another 15 minutes and came up to ask if it would take much longer and/or if I needed to stay and wait to finish the process. I remained kind, calm, and expressed no frustration. I explained I’d been there 2 hours and needed to get going and asked for a remaining time estimate. He said “well you should have thought about that when you took the liberty to come in without an appointment.” I was stunned at his response. I was completely calm and patient the entire 2 hours I waited and treated everyone I spoke to there with kindness. To get that response from the manager was incredibly upsetting as I did have an appointment and was very understanding that they seemed to be short staffed. This was probably the worst experience I have ever had with a retail manager. How he treated me displayed a complete lack of any resemblance of “customer service”. What it did display is a manager who could have cared less about me, my experience, or his job. I try not to let one person ruin my impression of an entire company, but it will be a very long time before I shop at another Best Buy store again, if ever. I never write reviews, but this experience was so bad I left in tears and now have to reschedule a new appointment with Apple. 2 hours of my life completely wasted and computer no closer to repair. For your own sake Best Buy, I hope u address this bc no one deserves to be treated the way I was treated today.

Absolutely unacceptable. I bought a Samsung TV from Best Buy, and now that it’s broken in less than a month's time. While we were watching television, there was a small line at the bottom which we though was odd. We contacted Best Buy and they said since were outside of the 15 day window, which was 29 days when we finally went to the store they couldn't help us. We finally got in touch with Samsung and they weren't help either. Everyone keeps passing responsibility while were stuck with an expensive broken TV. I need a manager to take ownership and provide an actual resolution: repair it, replace it, or refund me. I will update this review when someone finally contacts me and resolves the problem.

Good customer service

Not a fan of leaving negative reviews but am a fan of telling the TRUTH NEGATIVE ZERO stars for this place. Walk in 3 employees gather at front computer walked by and was acknowledged and showed a pic of what I was shopping for and was pointed over there and to clarify I ask where over there and she just pointed over there by the green so I walk looking and confused I ask another employee and he pointed me to front desk so I go and get pointed to the table and was told to stand there and wait and somebody would be there. After several minutes of standing there I ask at front, how do they know I’m here waiting, was told I was in the queue, ok so I go back to standing and start my stopwatch, mind you BEEN standing there already, a few employees walking around and in fact right past me not even acknowledged see same employees walking around doing nothing, so after 27 plus minutes plus the time I has already been standing there like a sitting duck I ask again is there someone that can help so the kid said he was just going to help me and have somebody watch the front?!?! WHY couldn’t that have happened before?! Only to be told what I needed was out of stock!! Meanwhile my friend called and was told they DID in fact have it in stock?!? So don’t bother calling ahead bc you don’t even get that store you get a call center! Then goes gets the computer and then you get bombarded at checkout w the upsales of the warranty the credit card application and the donation! My friend NEEDED this computer for a final exam otherwise I would have left but I didn’t want to disappoint my friend. Having a customer ready to spend $850++ and that’s how you get treated here plus being lied to about being in stock. NEVER again!! And I will NOT recommend to anyone. I encourage corporate to go have that same experience of the policies they incorporate into practice by not adding more sales ppl to the floor and have many employees walking around ignoring customers. Way too many other places that will gladly help spend $850+++ on an apple computer and not make the customer wait over 33+ minutes to do so….