Frequently Asked Questions About Best Buy Monroeville
How do I check product availability at the Monroeville Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Monroeville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Monroeville stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Monroeville Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2623 reviews)
Adam91687
April 03, 2026
1 out of 5
They sold me an open-box PS5 Pro, will be shopping at another Best Buy
Response from Best Buy
April 03, 2026
Hey there, Adam
We understand your concerns surrounding your recent purchase. We would love to hear more about this and assist anyway we can. Please send us a private message on Facebook (https://bby.me/3xnLPx), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: ##138102"
Amber
April 02, 2026
5 out of 5
Kyra is consistently kind, helpful and patient. James is the same. I have had many conversations with them both about various electronics. Their knowledge is astounding. I will continue coming here because they're employed
Liss P
March 29, 2026
1 out of 5
Employees need to learn better customer service. Apparently it’s okay for the managers on duty to get an attitude with customers. If how the manager on duty (Christopher) talked to me is how he teaches his staff to talk to others, I see why so many comments say that customer service is lacking.
Response from Best Buy
March 29, 2026
Thank you for sharing your experience, Liss. This is not the feel we want for you when you visit one of our stores. We definitely expect our employees, from top to bottom, to conduct themselves as professional as possible in every situation. We'd like to get this reviewed for you further.
Please message us with more details through our social media channels on Instagram (https://bby.me/t5Q3sI), X/Twitter (https://bby.me/aIO6ft) or Facebook (https://bby.me/Ib817z). Also add Google Review 136210. We look forward to hearing from you.
Rohit V
March 25, 2026
3 out of 5
The staff at the front didn't really know what they were doing. The people at the back of the store who handle pickups were pretty competent though
Response from Best Buy
March 26, 2026
Hello,
Thank you for the review. We understand the importance of having staff that can help.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 134874