Best Buy Monroeville

If you're there for computers ask for Holland. I've worked with other people but he genuinely listens and knows how to help.

This is a mixed review. First, the good. Initially, my mood was off already because of a previous interaction with a male staff at the pickup/SSD counter (explained at bottom of comment). Shortly thereafter, a female staff member near headphones greeted me warmly and asked if I needed any help. When I explained my situation, she calmly and politely responded by saying "I'm not sure, but let me find someone to help." She did. She was refreshingly pleasant. I didn't get her name but she is a stellar employee. Another young woman approached me in less than 3 minutes. She not only listened carefully to my problem but took her time to explain things simply and with confidence, not condescension. Her level of detail and explanation fluctuated with each inquiry from me and there was never a hint of impatience or frustration. She didn't go out of her way to try and sell me anything I didn't need but instead gave me clear, professional, and logical advice. Her name is Kyra and is also an exceptional human being. Two young men in the back of the store were alert and able to quickly point out the direction of where I needed to go for the item I was looking for. Honorable mentions. Next, the bad. Before I was helped by the two exceptional employees above (Kyra and the other female employee), I was left with an extremely poor taste in my mouth from what I experienced leading up to their interactions. I was looking to potentially purchase an SSD from the front of the store. A gentleman in a ponytail asked me to wait as he was helping other customers. "Of course," I said. I waited roughly 6 feet from the front desk, looking at my phone trying to understand SSDs more before talking with a professional. The man then asked me something, but I wasn't aware he was talking to me. He then made sure I heard him by looking up from his screen which, still uncertain, I confirmed, "Me? You're talking to me?" He replied. "Yes sir, please stand over there as I'm accessing other customer's information." Directly behind me was an aisle with products shelved. Customers freely walking about. I responded in a confused state by saying, "I'm literally just standing here." Hearing the frustration in his voice, he then said "you can wait over there and we'll be sure to help you if you're next in line." Not understanding the need for his tone, I refused as I was on the sales floor next to products that anyone would be able to walk up to and consider purchasing. Understanding that I wasn't going to move, he hurriedly and petulantly walked off while signaling to the other two confused customers he was assisting at the time to follow him to a more discreet, private location. Two things to consider. 1) Tone of voice. You can use "sir" and "please" as much as you want, but if you talk to customers in a condescending tone be sure that they will know. We are not your children, we are your customers. **That street goes both ways, too. The customer is not always right and staff should be treated with mutual respect and dignity.** 2) Location. If the desk is to handle private or sensitive customer information, it should be moved to a more private, discreet location in the first place. At the very least there could be something to section / rope it off. It should not be placed directly in front of an aisle where products are sold and customers can freely walk. I would have never considered going to this location again if not for Kyra and the other young woman who helped me. Thanks to them you might have my business again one day.

I bought an item ,I had some questions after purchase. 2 people and the Manager Chris said .We cant help you .You have to pay 40 dollars to the geek squad .Corporate Policy.. Conclusion : What is the advantage of buying a item at Best Buy if you have to pay to be helped? P S I do not want your generic answer, Your Facebook or Instagram team to assist me .If you want to assist me Face to Face. Regards,

Choose a different location or got to Walmart or target. Horrible location. They’ll just leave you sitting for 30 minutes to open a case to BUY a product.