Jeffrey M
February 03, 2026
Wish there was a lower review than one star but I have an issue which should be covered by my Best buy total membership that I pay yearly and I spend over $10,000 a year at the store but my TV screen is cracked and it's clearly states in five different places within the brochure and online that it's covered by my membership but the in-store will not honor it at all and told me that they will not replace it at all or even look at it I'm supposed to have a replacement TV or a credit for a new TV and they won't honor their warranty whatsoever I'll be sure to be canceling my total membership and taking my business somewhere else it's so sad cuz I used to love Best buy and drop over 10,000 a year there on their newest products every year
The staff down there are amazing! The store manager there is always sweet and practices great customer service. Even the door people, they are always willing to direct you to the desired location and will even help you pick out the best option
Your phone Ai system is the worst- you are losing business- the worst- good luck calling asking a question. 5000 prompts and 20 minute wait.
Went in to see if they'd help me recycle some old laptops or offer credits and they were not at all helpful and turned me away as though I was a complete inconvenience to them. Mind you this was ten a.m. on a weekday and there were zero other customers in the store. Would not recommend this location.