Best Buy Monroeville

I bought the snaptain 30 pro couples days ago I tried to connect the remote controller, it took me an hour to do it, finally I connected it when the drone took off it was very unstable, it pulled to the right or left went up down, in first flight, when I called it back it fall about 5 feet it got little damage, I took it to the best buy, they said they won't take back cz it had little crack, they wanted me to contact the snaptain company this is ridiculous, they scammed me 320 dollars be cause they sold me brokendrone and denied to take it back , I left the drone in the best buy store, they said i should got a protection for it to return it so I canceled my membership and left the store not buy snaptain 30 pro unless you pay 120 dollars protection or waste your money.

Wish there was a lower review than one star but I have an issue which should be covered by my Best buy total membership that I pay yearly and I spend over $10,000 a year at the store but my TV screen is cracked and it's clearly states in five different places within the brochure and online that it's covered by my membership but the in-store will not honor it at all and told me that they will not replace it at all or even look at it I'm supposed to have a replacement TV or a credit for a new TV and they won't honor their warranty whatsoever I'll be sure to be canceling my total membership and taking my business somewhere else it's so sad cuz I used to love Best buy and drop over 10,000 a year there on their newest products every year

The staff down there are amazing! The store manager there is always sweet and practices great customer service. Even the door people, they are always willing to direct you to the desired location and will even help you pick out the best option

Your phone Ai system is the worst- you are losing business- the worst- good luck calling asking a question. 5000 prompts and 20 minute wait.