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Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
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Frequently Asked Questions About Best Buy Monroeville
How do I check product availability at the Monroeville Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Monroeville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Monroeville stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Monroeville Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2654 reviews)
Nonie C
August 06, 2026
5 out of 5
I want to give a huge shoutout Keanan in the car audio department. My installation was initially less than smooth - mainly an unexpected issue where I couldn't see the screen with my sunglasses on. Through all of it, Keanan was patient, knowledgeable, and genuinely empathetic — he never made me feel like a hassle, and he related to my sunglasses issue right away instead of brushing it off. He worked with me until we found the right unit, and I couldn't be happier with the result. This kind of product knowledge combined with real customer care is hard to find.
DJ S
August 03, 2026
1 out of 5
Went in Saturday to buy 2 laptops and after 30 minutes of standing in the section after someone said someone will be right with you twice we left without buying anything. It wasn’t until we were walking out the door that the greater who had been watching us actually asked if we needed any help.
And the store was not that busy.
Response from Best Buy
August 03, 2026
Good morning,
We appreciate you taking the time to share your experience with us. It's understandable that you'd want some assistance with your laptop purchase, and standing around like that without anyone helping, isn't ideal.
If you can send a private message on one of our social media platforms, Facebook (https://bby.me/DCuduO), Twitter/X (https://bby.me/063Nna), or Instagram (https://bby.me/gPpcRK), we'd be happy to review this with you further. Please be sure to mention your "Google review #197422" in your message.
Leslie B
August 01, 2026
1 out of 5
Came to buy a TV. Knew exactly which one we wanted by looking online. Spent 30 minutes looking for it because it’s insanely unorganized in there. No one offered to help us find it. Finally we found the TV and went to ask for help carrying it. An employee comes over and starts asking us a million questions about why we want that particular TV and if it’s going to be the right fit for us, was mansplaining to us assuming we knew nothing and told us that he’s an expert and “didn’t like the fact that I was so sure about what I wanted”. It was so strange and uncomfortable that I decided to leave without the TV just to get away from this employee. Weird vibes in this Best Buy.
Tony C
July 28, 2026
5 out of 5
Collin at the Geek Squad desk is the absolute best! He's thorough, quick, and the broken screen is as good as new! 🤩 #GeekSquad #Desk #Screen