Best Buy Monroeville

Good customer service

Not a fan of leaving negative reviews but am a fan of telling the TRUTH NEGATIVE ZERO stars for this place. Walk in 3 employees gather at front computer walked by and was acknowledged and showed a pic of what I was shopping for and was pointed over there and to clarify I ask where over there and she just pointed over there by the green so I walk looking and confused I ask another employee and he pointed me to front desk so I go and get pointed to the table and was told to stand there and wait and somebody would be there. After several minutes of standing there I ask at front, how do they know I’m here waiting, was told I was in the queue, ok so I go back to standing and start my stopwatch, mind you BEEN standing there already, a few employees walking around and in fact right past me not even acknowledged see same employees walking around doing nothing, so after 27 plus minutes plus the time I has already been standing there like a sitting duck I ask again is there someone that can help so the kid said he was just going to help me and have somebody watch the front?!?! WHY couldn’t that have happened before?! Only to be told what I needed was out of stock!! Meanwhile my friend called and was told they DID in fact have it in stock?!? So don’t bother calling ahead bc you don’t even get that store you get a call center! Then goes gets the computer and then you get bombarded at checkout w the upsales of the warranty the credit card application and the donation! My friend NEEDED this computer for a final exam otherwise I would have left but I didn’t want to disappoint my friend. Having a customer ready to spend $850++ and that’s how you get treated here plus being lied to about being in stock. NEVER again!! And I will NOT recommend to anyone. I encourage corporate to go have that same experience of the policies they incorporate into practice by not adding more sales ppl to the floor and have many employees walking around ignoring customers. Way too many other places that will gladly help spend $850+++ on an apple computer and not make the customer wait over 33+ minutes to do so….

They took 200 dollars from me for the membership and then proceeded to not fix my computer because they did the exact processes on it that I said wouldn’t work and then said they couldn’t help me. I talked to customer service for a refund and they gave 20 dollars back for my trouble of having my pc gone for 3 days and them not doing anything to it. I’m pissed off.

Bought a new phone. Staff was exceptionally friendly and willing to stay past their assigned quitting time to get the data transfer completed. Could not be more impressed.