Customer service is great
Young man was very helpful for purchase of a Tv
I'm sorry, but the whole thing that you need to sign up to get help is ridiculous. I know what I want. I only need help to get the computer out of the back. No, i don't need your assistance in picking my laptop.
Response from Best Buy
January 04, 2025
Hello, Athena,
Thanks for reaching out and providing your feedback. We would love to document your experience as we are always looking to improve. To connect with a "Live Representative" you can contact us through social media, you can find us at a Social Media platform listed below and reference Google Review #64641512. Please provide us with your full name, email address, and telephone number to complete the documentation process. Looking forward to hearing from you!
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Google Review #64641512
Thanks,
^Ezra
We went to pick up an item I ordered online. We walked around the store and were greeted a few times by an associate. We went to the pick-up counter, and there wasn't anyone there. There were 2 people together also waiting in the line. The girl at the front doors happened to turn and see us standing there and came over to the counter. The 2 people said I could go in front of them, and I know why, which is in itself a while other story. (Thieves) I ordered an Apple product which was locked up and she did not have the apple key, so we had to wait for someone to open the cage, I got my item amd we left. My young son witnessed the 2 people steal a switch gaming system from behind the counter. We left and passed the police car pulling in to the parking lot.