Best Buy Monroeville

worst...customer...service..ever. Talk about a bad experience. The older bald hunche over guy there was so rude and completely unhelpful when asked about a product that is their brand! KNEW NOTHING ABOUT IT and gave us quite an evil look when I asked him a simple question. The product is LIVELY JITTERBUG which they signed us up for - we did it together on their monitor in the store-then when asked about it, he told me they ONLY SELL THE HARDWARE and don't know anything about the service plans. He said call LIVELY or ask my manager. NEVER, EVER going back or recommending. what a horrible staff

Visited Best Buy in Monroeville yesterday to look for a 65” TV for my family room. I walked in and was greeted by a loss prevention girl then walked around with nobody asking if I needed help for about 45 mins and the store wasn’t even busy. I began to get frustrated, walked towards the front where I was greeted by a gentleman who appeared to work for At&T trying to sell me cell service, I told him I needed help with TV’s so he went to find me help. About another 20 mins went by with no help, finally someone working at the back register asked me if I needed assistance in which I told him yes, he said he was with another customer and attempted to find me help. Another 5 mins or so went by where I was greeted by an associate who offered to assist. The associate asked how he could assist, I told him I was looking for a TV 65” for $500 or under and was looking for some advice. He immediately told me I was only going to get junk at that price point and told me I needed to spend more, I again reiterated that my budget was $500 or less and if he could help me find something, he reluctantly helped me with an attitude at that point, once I found my purchase as he was ringing me up he continually tried to sell me extended warranties, Best Buy memberships and installation service, none of which I was interested in. This experience was less than subpar, going forward I will either shop online or shop at another retailer with electronics. I am a District Manager for a major retailer in Pennsylvania, I am responsible for over 200 employees, all of which know to ask the customer if they need help when walking around the store. If I didn’t have $200 in Best Buy gift cards to use I would’ve left and went elsewhere to spend my money. Just amazes me that a major retailer in the electronics industry doesn’t have employees walking their sales floor helping customers.

Customer service leaves a bit to be desired. More associates walking around would be a huge step up. Even the "ask for help" thing on the website isn't super reliable. But they're miles better than Target, so that's something

I bought a Hisense U7 TV and a Samsung sound bar from here on Friday. I enjoy the products but the employees are unprofessional and very opinionated. I was trying to be nice because the employee was cross-eyed and obviously had problems.he tried to not sell me the TV because he wanted to upgrade his own tv. Tried telling me the TV picture isnt going to be as good as it is on display. I didn't listen and tried to just buy and leave. he made fun of my car and treated me like I couldn't afford my purchase. And even after I got my car made fun they told me that tvs don't go in Ford fusions and I should have came in a bigger car. I have moved plenty of times and I know it fits. The cross eyed guy and the other employee kept arguing that my car is small. They wouldn't let me even touch my tv that I just bought. I guided them through putting it in my car. And even after TV was in the car. they told me next time come back with a better car. I enjoy the products I bought. But I won't return due to the employees manners. Not everyone has a large vehicle and I definitely didn't need one for a 55 inch TV. My Ford fusion worked wonders thank you very much Nothing will get done about this but I figured I'd leave this review to warn others about this employee. I don't know his name. I'll have to go back for that. I can just give you the only description that stands out on him. A big Cross eyed man. Not being mean. Even though he was extremely mean to me that day. I just want people to know about this absolutely rude dude in best buy. And ps Best Buy employees. If a customer comes in with the money to buy a TV. Just let them buy it and take it home in peace. Don't be mad they can afford it and lash out on them.