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Best Buy Monroeville
Services Offered
Geek Squad Services
Apple Shop
Windows Store%20--%3e%3csvg%20version='1.1'%20id='Layer_1'%20xmlns='http://www.w3.org/2000/svg'%20xmlns:xlink='http://www.w3.org/1999/xlink'%20x='0px'%20y='0px'%20viewBox='0%200%2024%2024'%20style='enable-background:new%200%200%2024%2024;'%20xml:space='preserve'%3e%3cpath%20d='M14,1h-4c-5.98,0.22-8.75,2.99-9,9v4c0.23,5.99,4,8.72,9,9h4c6-0.28,8.8-2.98,9-9v-4C22.7,4.01,20.03,1.34,14,1z%20M16.42,16%20c-0.32,2.21-2.14,3-4.4,3c-2.34,0-4.52-0.88-4.52-3.79v-1h3.41v1.25c0,0.75,0.44,1.21,1.23,1.21c0.83,0,1.11-0.42,1.23-0.88%20c0.04-0.25,0.08-0.62-0.04-0.96c-0.67-1.71-5.07-2.5-5.63-5.17C7.54,9.04,7.58,8.5,7.66,7.92C7.98,5.79,9.8,5,12.02,5%20c1.74,0,4.2,0.46,4.2,3.29v0.92h-3.09c0,0,0-0.54,0-0.79c0-0.75-0.44-1.21-1.15-1.21c-0.79,0-1.07,0.46-1.15,0.88%20c-0.04,0.17-0.08,0.46,0,0.71c0.36,1.5,5.07,2.33,5.59,5.08C16.46,14.12,16.58,14.88,16.42,16z'/%3e%3c/svg%3e)
Samsung Experience Shop- Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
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Specialty Shops and Services
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Frequently Asked Questions About Best Buy Monroeville
How do I check product availability at the Monroeville Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Monroeville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Monroeville stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Monroeville Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2464 reviews)
Asel O
November 18, 2024
1 out of 5
Dear Best Buy Customer Service,
I am writing to share my extremely disappointing experience at your store on November 18, 2024, around 2 PM. The associate involved was named Larry, and his conduct was unacceptable and unprofessional.
From the start, Larry was dismissive and unhelpful. He did not greet us and answered our questions in a rushed and rude manner, appearing irritated by our inquiries. He seemed more interested in conversing with a coworker than assisting us. When we asked about the differences between the prices and models of products, he failed to provide any explanation, leaving us confused , saying “ it’s right there !!” “Can you read!?”
Upon completing our purchase, Larry threw the receipts on the counter without clarifying which was the regular receipt and which was the gift receipt. Instead of ensuring we were all set, he simply walked away and resumed his conversation with his coworker, leaving us at the register with unanswered questions.
When I called him back and politely pointed out that we were not done, instead of apologizing, he responded in an aggressive and hostile manner. His demeanor made me feel uncomfortable and intimidated. As a pregnant customer, this experience was especially distressing and left me shaken.
This type of behavior is entirely unacceptable, and I believe it reflects poorly on the level of service expected at Best Buy. Larry’s attitude and actions suggest he is not suited for a customer-facing role.
I would appreciate it if this matter could be addressed promptly to ensure no other customers experience such treatment. I trust Best Buy values its customers and will take appropriate steps to resolve this issue.
Thank you for your attention to this matter. I look forward to your response.
Sincerely,
Asel Omurzakova
Response from Best Buy
November 18, 2024
Hello, Asel,
Thank you for providing your feedback Google my Business. I understand having unfriendly and rude staff is upsetting. We would like to hear about your store interaction, here at the corporate office.
Feel free to reach out through social media with the links provided. When you are reaching out mention "Google Review 64441831", provide details about your review, along with your full name, email, and phone number.
Facebook (http://facebook.com/BestBuy)
Twitter/X (http://twitter.com/BestBuySupport)
Instagram (http://instagram.com/BestBuy)
Here to assist,
^Jay
Nathan F
November 12, 2024
5 out of 5
Great customer service and wonderful management
Michael W
November 11, 2024
4 out of 5
Very helpful staff
Jim N
October 29, 2024
5 out of 5
I have to say that Austin and Perth did an install for me and they did an excellent job. They made sure that all was working well and was very professional at what they do... . Thank you !