Best Buy Monroeville

Geek squad Dan was fantastic. The management helped us around some roadblocks, very cunlstomer-centric

Horrible customer service. Save yourself the aggravation and go to Target or Walmart. I went to the Best Buy in Monroeville earlier today. The loss prevention lady at the front of the store asked me if I needed help with anything. I replied no as I knew what I wanted just needed to verify if it was in stock. After verifying, I went back to the front and asked the loss prevention lady if someone could open the case so I can get the ear buds I wanted to purchase. I didn't need any sales help, just the case opened. The loss prevention lady said, "I'll send somebody right back." Five minutes later and I'm still waiting and decided to leave. Just as I'm about to walk out the loss prevention lady asked if I got what I needed. I said, "No. No one came back to open the case." She gave a what seemed to be a half sincere apology and said, " You are number 2 on the list to be helped. I don't have anybody available right now and he is getting off now." He is a sales associate who was standing and talking to the loss prevention associate the whole 5 minutes I was waiting by the case for someone to open the case. Couple of things stand out to me. 1. Could the associate who spent 5 minutes talking to the loss prevention lady taken 30 seconds out his chat time with her and came back and opened the case for me? 2. Could the loss prevention lady have told me when I first requested assistance that they are short staffed and she will put me on a list? You can review your security tapes to verify what I just wrote. I came in about 4.45pm with the burgundy sweater on. I asked these questions rhetorically as either one would have worked. I definitely felt like my time and patronage are not valued. I went to Target and purchased the exact same item. If this is Best Buy showing appreciation to their customers, I will just go to Target or Walmart going forward. In retail, everybody sales the same things at roughly the same price. What keeps customers loyal and returning is customer service. Why would I shop at Best Buy if this is the best you can do with your customer service? I tried to call the store to speak with the MOD before writing this, but after waiting 6 minutes and 48 seconds on hold I hung up. I doubt anyone from Best Buy will reply to this, but it would be nice if they would.

Poor service.

Excellent trip got what I wanted. Store not busy at all, glad i went today.