Best Buy Monroeville

Great prices on TV they even priced matched the TV we just bought when it went on black Friday sale.

Dear Best Buy Customer Service, I am writing to share my extremely disappointing experience at your store on November 18, 2024, around 2 PM. The associate involved was named Larry, and his conduct was unacceptable and unprofessional. From the start, Larry was dismissive and unhelpful. He did not greet us and answered our questions in a rushed and rude manner, appearing irritated by our inquiries. He seemed more interested in conversing with a coworker than assisting us. When we asked about the differences between the prices and models of products, he failed to provide any explanation, leaving us confused , saying “ it’s right there !!” “Can you read!?” Upon completing our purchase, Larry threw the receipts on the counter without clarifying which was the regular receipt and which was the gift receipt. Instead of ensuring we were all set, he simply walked away and resumed his conversation with his coworker, leaving us at the register with unanswered questions. When I called him back and politely pointed out that we were not done, instead of apologizing, he responded in an aggressive and hostile manner. His demeanor made me feel uncomfortable and intimidated. As a pregnant customer, this experience was especially distressing and left me shaken. This type of behavior is entirely unacceptable, and I believe it reflects poorly on the level of service expected at Best Buy. Larry’s attitude and actions suggest he is not suited for a customer-facing role. I would appreciate it if this matter could be addressed promptly to ensure no other customers experience such treatment. I trust Best Buy values its customers and will take appropriate steps to resolve this issue. Thank you for your attention to this matter. I look forward to your response. Sincerely, Asel Omurzakova

Great customer service and wonderful management

Very helpful staff