Best Buy took $1200 from my bank account. They stated i bought a laptop. I never bought a laptop. They had my bank information because I purchased a 100" tv a month earlier. They then without permission did steal $1200 from my bank account. Best Buy then hid information that proves i never purchased a laptop. Do not buy from Best Buy. They will steal from you. >
STAY AWAY!!! STAY AWAY!!! WE BOUGHT A DRYER LESS THAN A YEAR AGO. IT BROKE AND BEST BUY IS DOING NOTHING TO HELP US AND THE MANUFACTUERER IS EVEN WORSE!! YOU'VE BEEN WARNED DONT DO IT!!! Owners keep commenting to contact corporate but I have. A 15 day return policy on appliances is a predatory practice, this corporation does not care about customers STAY AWAY!!!! THEY DONT UNDERSTAND OUR FRUSTRATIONS AND THEY DONT CARE DESPITE THE PR RESPONSE THEY PUT OUT THERE!!!
Gone are the days when you can call and within just a couple minutes not only confirm that a product is available but have it held for you up front or any other help you might need through the magic of HUMAN COMMUNICATION. Now you are forced to waste your time with a broken "AI" (misnomer, no intelligence). By the time a person could be helping you with your request, this thing still prefacing you with "I'm still learning so I might not get everything right."
It offends me that competent human beings are being replaced with a chat bot that needs to warn you of its incompetence so that a corporation can grow those margins as everyone's experience becomes worse.
I gave up on getting the items I needed and will be very unlikely to give any more of my money to this corporation.
Also, crazy that there doesn't seem to be an email for customer support... not everyone uses social media. Guess it fits the theme of alienating more customers.
Response from Best Buy
May 10, 2026
Hello,
Thanks for your feedback. We understand your concerns with not being able to get information on what's in stock. We're happy to answer any questions you have. Please connect with us by sending a private message on one of the below social media platforms, and include the Google review ID 150858.
You may also connect with the chat team here, https://bby.me/PJALqv
X: https://bby.me/XVvXbg
Facebook: https://bby.me/63HTrf
Instagram: https://bby.me/2ujzUF
Came in for a 10 foot USB charger for my phone. Got served quickly and out in a flash