Best Buy North Fayette

Everybody in the store is really nice always ready to help. It’s where I get all my sports cards.

Horrible horrible horrible experience. Employee was too worried about trying to sell us a membership rather than getting our information correct. They messed up our entire order and caused significant problems. Then when trying to call the store I get transferred in circles to the same queue where they do nothing and don't speak english and do not help at all. They refused to transfer me to the store or let me speak to a manager. They intentionally wasted my time by sending back to the same queue several times. This was the most tedious and time consuming experience. They made it very clear that they have zero regard or care for customers!

Smooth transaction for in store pickup

Gone are the days when you can call and within just a couple minutes not only confirm that a product is available but have it held for you up front or any other help you might need through the magic of HUMAN COMMUNICATION. Now you are forced to waste your time with a broken "AI" (misnomer, no intelligence). By the time a person could be helping you with your request, this thing still prefacing you with "I'm still learning so I might not get everything right." It offends me that competent human beings are being replaced with a chat bot that needs to warn you of its incompetence so that a corporation can grow those margins as everyone's experience becomes worse. I gave up on getting the items I needed and will be very unlikely to give any more of my money to this corporation. Also, crazy that there doesn't seem to be an email for customer support... not everyone uses social media. Guess it fits the theme of alienating more customers.