Best Buy Montgomeryville

This review is unfortunately due to one God awful manager. I'd like to note all other employees were extremely attentive and helpful and did everything to help me. This poor excuse of a "manager" Evan was absolutely abhorrant and dismissive to myself and his employees. They all tried to find a solution and all he did was tell me what he couldn't do. I have worked in customer service, particularly escalations for 20 years, so I know how to deal with customers and be a customer and try to treat employees kindly but I spent TWO HOURS in this store and got zero resolution. When I entered the store he immediately said he couldn't help me and didn't have access to view Amazon orders. When he walked away another employee said they thought they could and found my order immediately. He hid in the back of the store and had his employees run back and forth offering me multiple solutions like a "one time price adjustment" of $40 ONLY if I purchased a $49.99 membership. I had done my due diligence prior to coming to the store. Chatted with Amazon and Best Buy and brought my chat transcript and FAQ which clearly stated I could get a price adjustment or return the TV in store. I opted for the price adjustment and after an hour of back and forth and them "tempting" the manager to come out by telling him there was a "Baja Blast" at the front for him. They said they could do the adjustment or a return if I brought the TV in. I had my husband drive to the store. The employee saw the Best Buy tag on it and scanned for a return. They requested the manager come out because he needed to authorize then refused and said he wouldn't do it because I needed to submit the return via Amazon, even though if returning through Amazon I would have to ship back through UPS. Best Buy site and chat stated I just had to show proof or bring the TV. Two other employees told him he could do it and he basically told them not to talk back. He tried to gaslight us all into thinking he could "return" the TV but I wouldn't have a TV or the refund because I bought it on Amazon. He had ALL my information on the screen. After he said, I can't help you, you aren't understanding, he walked into the back where I heard him complaining. I sat there in shock for 5 minutes as I had been so patient for TWO HOURS. He was horrible and I honestly don't know how he is even employable as it was clear he hides in the office on a regular basis. I have been on the other end of handling complaints with BBB, TrustPilot and Google. Never did I think I'd be receiving customer service so poor that I feel the need to contact all channels to ensure no one else is treated so terribly. Value the front of house employees here, they deserve better than this manager that doesn't belong working with the public.

I have always had a great experience at this Best Buy in North Wales and I have made many purchases here. Last week was no exception. I had the most amazing sales rep, named Ron who was a Best Buy employee (not from Verizon or Att) from whom I purchased an IPhone 16. He was kind, knowledgeable, so not pushy. I upgraded from a model 8 so it was no easy task; Ron was incredibly patient and diligent. The place was quite busy and he handled the challenges with ease. I hope that he can be recognized for the asset that he is!! Thank you, Ron and Best Buy!!!

Great store and people!

Purchased a docking station. Asked a lot of questions. Eric in the computer area was awesom