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Best Buy South Philadelphia
Services Offered
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Frequently Asked Questions About Best Buy South Philadelphia
How do I check product availability at the South Philadelphia Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local South Philadelphia Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy South Philadelphia stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the South Philadelphia Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(5107 reviews)
Natasha T
June 16, 2026
5 out of 5
Great environment. Secure greeted me at the door and the restrooms were clean.
Eileen
June 13, 2026
3 out of 5
Best Buy Columbus Ave. This place needs better customer service and more employees.
Response from Best Buy
June 13, 2026
We appreciate you taking the time to share your feedback. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (https://bby.me/c3kdMA), Twitter/X (https://bby.me/UpN2Rs), or Instagram (https://bby.me/ckOWXj), and mention your Google review, 172055.
Ethan M
June 12, 2026
1 out of 5
Awful customer service from one of the worst companies I have had the displeasure of doing buisness with. Their in store stock is innacurate, do not risk placing online orders if you have any kind of time sensitive order.
They have no way of being called so good luck knowing if the order is correct or ready without lugging yourself to this awful corner of the city. Staff were rude and unhelpful and phone customer service was worse, and had incorrect info.
A 1 hour pickup turned into a 3 day estimate and they charged us thousands of dollars that couldn't be refunded for days despite the whole thing being due to their own extreme incompetence.
Worst shopping experience of my entire life.
Response from Best Buy
June 12, 2026
Thank you for sharing this experience with us, Ethan. The idea is to alleviate the store from the phones, to help all of our in-person visitors. This is not the feeling we want for our customers, and we would like to know how we can help resolve your current situation. We'd like to get this reviewed for you further.
Please send us more details through our social media channels on Instagram (https://bby.me/ONS82t), X/Twitter (https://bby.me/eB6ZRV) or Facebook (https://bby.me/NXFWVC). Please send us a message with the full details of what took place. Also add Google Review 171832. We look forward to hearing from you.
J B
June 11, 2026
3 out of 5
I generally have good experiences at this location. Yesterday, however, was not one of them. Cashier Becky get some people skills! Get refresher training in customer service. It's okay to make eye contact and smile. These things go a long way in giving a customer a great experience.