Really nice and helpful employees i will shop here often
1. I arrive at the store and the employee rushes to open the box, drops my soundbar straight to the floor.
2. Their website and inventory are completely out of sync, after driving an hour there, only to find out the open box item is out of stocks
3. You cannot call on the phone to confirm any inventory as they cannot connect you to the store.
Atrocious! Stop by this location on a Thursday evening. Verified that this particular location had three each of a certain laptop that I wanted to purchase. The store was virtually empty so I thought this was going to be a breeze. Was I ever so wrong. It took two sales associate and one manager to locate the laptop I stopped in for. After waiting over 45 minutes, they finally found that the inventory was in another section of the store. The last person to help me was a store manager and he offered no apologies. He didn't even extend I store discount for my patiences and staying calm throughout the whole ordeal. To top it off, he didn't ask for my phone number while checking out in order for me to accumulate reward points.
The employees and store managers need to undergo remedial customer service training! No apologies from anyone.
I don't recommend this location if you need good customer support.