I had a very frustrating experience with Geek Squad today. I arrived at 12:16 PM and wasn’t helped until around 12:55 PM. While I was waiting, a woman came in and interrupted the line, saying she had an appointment, which delayed everyone else.
One of the employees eventually told me I could wait in a chair while he stepped away for about five minutes. During that time, another Geek Squad employee clearly saw that I had been waiting for nearly 40 minutes. Instead of helping me, he took the next customer who had just walked in.
Waiting is one thing, but being completely overlooked after sitting there that long is unacceptable. Better communication and attention to customers who have been waiting would have made a huge difference. This experience left me feeling like my time didn’t matter, and I won’t be returning.
Friendly, helpful associates!