Best Buy Ne Philadelphia

Purchased the car 12/3/2025 and march 23rd during spring break week truck went down. Because I was told by my mechanic that my fuel pump was done and radiator needed to be replaced and a/c coolant container part had to be replaced. There was a tiny whole in the valve tube where the ac coolant was leaking. When I purchased the truck within 5 days it wouldn’t cut over and I thought it was my battery. Whole time it was my fuel pump. They had my car for over a month. And I appreciate the loaner for that one month. I also had warranty too provided from them (paylink direct) every time I made a monthly payment starting February2026-April 2026 a lady name Anne Lentz kept cancelling my warranty and refunded my payments. That’s when my radiator went out as soon as I paid for march 3/6 and partial April on 3/4 & 3/6. With auto pay on 4/6. They cancelled warranty 4/5 and refunded on 4/10. While march was paid and April was auto paid enough time. Thank goodness my dad thought of me when I got the car and add my truck on to his warranty which is better. My lawyer was getting involved but instead my backup warranty paid for the radiator. Four of my coworkers told me to not buy here. I purchased her because it was convenient for me at the time. But never again. Don’t purchase warranty from them get your own.

I am extremely disappointed with my recent experience at this Best Buy location. The store appeared to be fully staffed—there were multiple employees visible throughout the floor—yet not a single one made an effort to assist customers. I spent a considerable amount of time trying to get help, looking around and even making eye contact with several employees, but was completely ignored. It’s frustrating to see a store that is clearly overstaffed still fail to provide even basic customer service. Customer support should be a priority, especially in a retail environment where people often need guidance with purchases. Instead, the lack of attentiveness made the experience feel unprofessional and poorly managed. If staffing levels are already sufficient, there needs to be a stronger emphasis on accountability and customer engagement. Otherwise, having employees present means nothing if they are not actively assisting customers. I hope management takes this seriously and addresses the issue, because this level of service is unacceptable.

My husband received excellent service from geek squad. Damian helped him . My husband was very happy to have his phone finally fixed.

Employees are very helpful and professional