Best Buy North Fayette

If you purchase any apple products through this location DO NOT purchase apple care through them. Purchase it directly through apple. They cancelled my apple care due to a billing issue and now im left with no insurance on my phone with over a year to go and no way to get it through apple.

I have never experienced such a drastic 180 switch in customer service and treatment. Over the last month, myself and my brother have spent in excess of $5000 at this Best Buy location. This includes several tvs, home appliances, gaming devices/peripherals, and several open-box monitors, (Every monitor had a display issue). To preface this review, my brother and I were initially very impressed with the overall positive experience from the very friendly and helpful employees at this location. Being frequent consumers of online retailers, we usually don’t make the trip out to big box retailers. Because we were so impressed with this location, we started to stop by more frequently and started to befriend some of the team members. If we ever had issues, Jake seemed to take care of us. The issue mainly stems with the open-box monitors. Of five monitors, every single monitor had a glaring issue. That ranged from the monitor not functioning, having damage to the display, non-functioning inputs, and etc. On our last trip to Best Buy, I had purchased an OLED monitor and after verifying with customer service and people in the store, the monitor had terrible pixel burn-in the resulted in a large logo on the screen. I called customer support and they promised it had no display issues and was fully functioning. Afterwards, we went to this location to exchange this monitor and pay the difference for a brand new monitor. We were greeted by manager Jake and he assured me, he would take care of us for a new monitor. Then, very obviously, he disappeared and dodged us in the store for an extended period of time. While I approached the front desk, I gave the sales associate the OLED we were exchanging and the model number of the new monitor I wanted to buy. They had one unit in the store. I assumed we would be paying the difference and leaving with the new monitor. My brother and I waited at the checkout line for more than 30 minutes. For reference, the store was almost empty. While it was evident Jake wasn’t going to come back over, we just returned the monitor and left. After making the trip out to the store, I couldn't be more disappointed. As an advocate for local businesses, I pride myself on shopping close to home. I cherish the connections and relationships, and always make time to visit the businesses that are local. Because of this experience, I will avoid this Best Buy and I would caution anybody looking at this location to do some thorough research before making a purchase.

It’s always hit or miss here. The store itself it’s totally fine and always has what I want, but they could get Wendy William’s to work here with how invasive employees are when looking for stuff. I understand being both an electronic store and a store that has high value appliances, you have to keep tabs on potential theft, but I was approached 5 times when looking vinyls. I’ve worked retail so I underage keeping an eye on inventory but yinz got plenty of cameras to stalk me. Any higher up seeing this please stop forcing your associates to make a sale, I know they don’t get paid enough for that.

Awesome place!