Absolutely horrible paid off my current phone and y'all are refunding my payment lied never told me had to put a down payment on a new device to trade in Absolutely horrible
Response from Best Buy
November 19, 2024
Hi Jojo,
Thanks for sharing this review with us here. I'm concerned to hear about this experience and that there were some issues with the payment that you made to pay off your device, which I understand would be frustrating. We'd be happy to discuss this further with you to assess the situation and ensure this is addressed, as well as see what we can do to rectify this. If you'd like to do so, feel free to reach out to us on one of our social media channels.
We can be reached on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). Please include your full name, email address, phone number, and the reference number 64445752 so we can assist.
Thanks,
^Caleb
Flávio L
November 16, 2024
A melhor loja de eletronicos que visitei em Pittsburg. Impressionante o show room. Os precos sao elevados porque sao todos itens de excelente qualidade. Uma visita que vale a pena. Jogos, tvs, audio, casa e cozinha, smartphones, tudo que for eletronicos vc encontra la.
I enjoy the store but the staff has always been great to work with. I do wish they had some more on the shelves tho, that's the only reason they don't get 5 stars.
Pushy sales reps. Lying sales practices. No responsibility for their policy. Refuse to meet best buy corporate policy. They act like they are their own independent company of best buy. Suggest going elsewhere or ordering online. Monroeville store is better customer service
Response from Best Buy
November 11, 2024
Hello.
Thanks for reaching out and providing your feedback. We would love to document your experience as we are always looking to improve our services and operations. To connect with a live representative you can contact us through one of the social media platforms listed below. Please provide us with your full name, email address, and phone number to complete the documentation process. Also, please reference Google Review #64411034. We look forward to working with you!
Facebook (http://Facebook.com/BestBuy)
Twitter/X (http://Twitter.com/BestBuySupport)
Instagram (http://Instagram.com/BestBuy)
Regards,
^Jason