Great experience! Ashton was very helpful
Always helpful staff. Never a problem. Friendly people just wish prices weren't so high on the items
I spent $50 on ink for my hp 4100 series printer, at the Best Buy west mifflin location! brought it home and it didn’t work, I kept the receipt and brought it back to the store the next day, the manager told me I could not exchange it, they could not refund nor give a gift card because the ink box was opened! I was HOT, never shopping at Best Buy ever again in my life!
Response from Best Buy
January 10, 2026
Hi, Asha,
Thanks for taking the time to leave a review. I can understand wanting clarity on our Return & Exchange Promise.
Please note that consumable items, such as ink, is nonreturnable once opened.
Here is a link to our Return & Exchange Promise: https://bby.me/g1czjp.
If you have any additional questions, please send us a private message. Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Please mention the phrase “Google review #103164” when reaching out on social media.
Good service and selection. Good options to buy online and pick up in store. Great price matching program.