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Best Buy North Hills
Services Offered
Geek Squad Services
Car & GPS Installation Services
Trade-In
Google Home Experience
Amazon Alexa Experience
Find Items in This Store
Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy North Hills
How do I check product availability at the North Hills Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local North Hills Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy North Hills stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the North Hills Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2185 reviews)
Dave C
April 21, 2026
1 out of 5
Try calling this place to ask if a product is in stock. Just trying to save an hour. Or two. Try calling. See what happens. You can't get. A Human! BEST BUY ..UGH
D. R
April 20, 2026
1 out of 5
Apr 20, 2026
In my opinion, the store manager has the customer service skills of a root vegetable.
I dropped off a laptop for repairs (new hard-drive, and I spent 40 minutes speaking with Charlotte, at the end five days later a tech called me, informing me that he had no idea what to do with said (pre-paid, in store purchased product). Additionally, he also, via voicemail, the tech informed me that the cost would be $100.00 more than Charlotte had quoted to me. I was a genuine mess.
Thank goodness that Matt and Jade work at the 4801 McKnight Road 15237 zip store, they were great.
Conversely, the store manager, in my opinion, should either be dismissed or not subject himself to any member of the general public, he was indifferent by definition, from my standpoint.
Again, kudos to Matt, Jade and the Geek Squad staff. They got the job done amicably for both parties.
However, this can't be sustainable, with what I saw as a lack luster performing store manager. Feel badly for the customers and staff.
Sincerely,
D R Hutch
Response from Best Buy
April 21, 2026
Hello.
We know that having a smooth repair process is very important. If you would like to add anything about your experience, our team would be happy to help on any of the following platforms: Facebook: @BestBuy, X: @BestBuySupport, Instagram: @BestBuy. Please mention your app review #144312 when messaging us. Thanks for your time.
Jozzio
April 16, 2026
5 out of 5
Always helpful and sometimes it's just better than ordering online.
Allie V
April 05, 2026
5 out of 5
Friendly and helpful sales ppl