Frequently Asked Questions About Best Buy North Hills
How do I check product availability at the North Hills Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local North Hills Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy North Hills stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the North Hills Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2147 reviews)
David S
December 13, 2025
1 out of 5
Buyer beware, use the online services available to order and pickup in store. If you wanted to shop the floor looking for products you need and desire any assistance during so good luck. I've long viewed best buy as the worst of the big brands for purchasing electronics needs but I'd travel a good extra 30 miles to avoid Best Buy in the Pittsburg area going forward.
Response from Best Buy
December 13, 2025
Hello, David,
Thank you for leaving us a review. It saddens us to hear that your recent experience was not a positive one, especially when needing attentive customer service. We appreciate your feedback. If you require additional assistance, please reach out to us via social media. Our team will be happy to assist you on the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kindly mention the phrase “Google Review, Convo #87245" when reaching out on social.
David c
December 07, 2025
5 out of 5
Great experience with the staff, bought my first pair of meta glasses from there!
J B
December 06, 2025
5 out of 5
Austin helped me solve multiple technical issues on various devices in only minutes. He also verified information online for me to make sure the equipment I had purchased today could support the apps I hoped to use. Overall he was extremely knowledgeable, efficient and courteous. Best Buy better keep him in mind for management opportunities!