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Best Buy North Hills
Services Offered
Geek Squad Services
Car & GPS Installation Services
Apple Authorized Service Provider
Trade-In
Google Home Experience
Amazon Alexa Experience
Find Items in This Store
Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy North Hills
How do I check product availability at the North Hills Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local North Hills Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy North Hills stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the North Hills Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2046 reviews)
R P
January 02, 2025
5 out of 5
Purchased a new unlocked phone and protection plan. In and out in 15 minutes. Wish I got the employees name at the register she was very polite.
B M
December 27, 2024
1 out of 5
What a nightmare. I ordered a remarkable 2 and called this store to pick it up there. The operator said that they are based in India and nobody can speak to a person at the store.
Ok, that's frustrating, but he seemed nice enough. Onward.
He explained that the store had no more of those tablets there, and that if I wanted one I would have to go to Canton, OH, or Pittsburgh. Yuck. Ok
I'll go to Pittsburgh. He gives me the store directions link on the website and we start traveling.
After we wait in line for a lifetime, the gent tells us that it isn't there.
He then explains that it's in Robinson township. REALLY!? I asked the guy from India if I could pick it up there, since it's close to 79 for me; he explained that they don't have one.
Now, after all this nonsense, I have to drive to Robinson township from Pittsburgh. Lol
No traffic on 376 on a Friday night, right? Come on man. Seriously?!
I drove over 100 miles that night, all of which could have been avoided with people that speak English and know the difference between "Ross Township" and "Robinson Township".
This is exactly the reason that Amazon is killing the brick and mortar stores. Zero question. I should've taken the two day delivery, no doubt.
Response from Best Buy
December 27, 2024
Hi there,
Thanks for taking the time to leave a review here on Google. I can certainly understand wanting accurate support when calling in for assistance. In a situation like this, we would advise selecting Store Pickup for your order to ensure that it is reserved for you at the correct location.
If you require additional help, please reach out to us via social media. Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kindly mention the phrase “Google Review, Convo #64614893” when reaching out on social media.
Regards,
^Ravi
A-LineCars
December 20, 2024
1 out of 5
TCL tvs that they are trying to push to sell are absolute trash . Nothings but issues manufacturer has done nothing but give me the run around for going on to what will be a month. And Best Buy that sells the product won’t stand behind it. Spent close to 1,000 on a tv sound bar for it to not even last a year
Response from Best Buy
December 20, 2024
Hello.
Thank you for reaching out in regards to your TCL television. I can understand that getting a TCL television and having problems with it can be difficult. We do offer protection plans to help in case you do have issues with televisions. We do understand that some budget tv's can have issues although hey are a great bargain for our customers. If you would like additional support please reach out to us on any of our Social Media Profiles below with Review 64584425.
Facebook (facebook.com/BestBuy)
Twitter/X (x.com/BestBuySupport)
Instagram (instagram.com/BestBuy)
Sincerely,
^Tommy
Ad T
December 18, 2024
1 out of 5
Among the BB stores in the area, this one is probably the worst. Managers are very uncooperative and employees simply don’t want to listen.
I had a horrible experience with trading in a phone. Have had bad experience buying smaller stuff as well.
Since Jul, I’d rather drive the extra 4 miles and go to a different BB. My recommendation, stay away from this store.