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Services Offered
Geek Squad Services
Car & GPS Installation Services
Trade-In
Google Home Experience
Amazon Alexa Experience
Find Items in This Store
Specialty Shops and Services
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Frequently Asked Questions About Best Buy North Hills
How do I check product availability at the North Hills Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local North Hills Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy North Hills stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the North Hills Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2231 reviews)
Jorge R
September 14, 2026
1 out of 5
Absolutely horrible experience. Ordered Geek squad install of 2 tvs. The 1st mistake was delivery to my previous address after waiting 1 week. Then instead of escalating and getting me installed asap, they made me wait another week. Only Geek squad did not show up but a 3rd party sub contractor who could not install on my fireplace as agreed to in store by sales rep. Also, was sold improper equipment, had to return it myself, then instead of comping me the correct equipment for all their mistakes as a way to alleviate my frustrations they charged me for it at a discount and said in store they would escalate and get someone out immediately. Promised this over the weekend and that a manager would call and keep me apprised as to when they could come back out for a 3rd time. Manager never called me and did not return any of my 3 emails. Still do not know if they will somehow remedy the situation? Completely disappointed. Hard to comprehend that this is a publicly traded company with shareholders. I am in shock at how terrible the customer service is here. So sad. Garbage company.
Response from Best Buy
September 15, 2026
Hello, Jorge,
We appreciate you taking time out of your day to share your feedback. Having your TV installs delayed once is bad, but multiple times would be frustrating, so we can understand your concern. We'd be happy to look into this for you and assist in any way possible. Please connect with us through social media. You can find us on Facebook (https://bby.me/2Gpxv6), Twitter/X (https://bby.me/CWOFeC), or Instagram (https://bby.me/KYAFPf). Please reference Google Review, #222425.
Maurice N
September 09, 2026
5 out of 5
Jacob helped me buy a new laptop at the McKnight rd location. He was quick and efficient! I was in and out with all the information I needed and a new laptop! Hands down the best experience I've ever had at best buy! Give this man a raise! Thank you, Jacob
James M
September 09, 2026
1 out of 5
Ordered a TV for pickup on Sunday, realized I couldn't fit it in car, then switched order to delivery. Best Buy set the appointment time for Tuesday, then the morning of, abruptly canceled it with no warning and no reason. So I rescheduled it again for Wednesday delivery. It's a 12 hour window, and it defaulted to 7AM to 11AM for delivery. I got up early after a late work shift to make sure I was there for it. The morning of, again, delivery canceled with no warning and no reason given. Next available delivery date is Friday, and I don't really even want the TV at this point, so I've cancelled the order
Dave Y
August 31, 2026
4 out of 5
The service tech personnel ( Geek Squad) was amazing and friendly and very helpful for sure