Melissa B
December 01, 2024
My partner and I needed assistance and when two workers were not able to help us, Cole stopped organizing to help us get a price check. Tre then gave us great assistance even though it was close to closing time. Without Tre’s advice, we would not have made our purchase today. Next time you stop at this location definitely ask for Tre or Cole!
This was the worst experience ever involving a 68 year old woman. I guess only certain customers can use there new credit account but others have go through a two step verification even after they have also been verified and approved. I will be reaching out to Attorney General office to file a concerning this matter.
Response from Best Buy
December 01, 2024
Hi there, T.Banks.
Thank you for taking the time to share your feedback with us. I can understand how upsetting and frustrating this experience must have been, especially given the circumstances you’ve described. We take concerns like these very seriously, and I would be more than happy to look into this for you today.
Please reach out to us by sending a private message through one of our official Best Buy social media accounts:
Facebook: facebook.com/BestBuy
Twitter/X: Twitter.com/BestBuySupport
Instagram: instagram.com/BestBuy
In your message, kindly include your full name, phone number, and email, along with a note mentioning you’re reaching out regarding your "Google Review" and the conversation number 64498754. This will allow us to quickly identify your concern and provide the necessary assistance.
Thank you again for bringing this to our attention. I look forward to helping resolve this for you.
Best regards,
^Magee
Shelia C
November 27, 2024
Jordan, the guy at the front desk area when you walk in, the first person you see there, is constantly miserable. Never has a smile. Never greets you. Always has a problem with everything.
Response from Best Buy
November 27, 2024
Hello, Shelia,
Thank you for reaching out to us here, and taking the time to share your experience here with us. We want all of our customers to feel welcomed in out store, and know how we would feel in this situation. We would like to take a closer look into this with you to document any concerns you may have, while providing any assistance possible. To continue working with our Social Team, please send a private message or DM to our team using one of our official Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/BestBuy) accounts with your full name, phone number, email address, and the location in which your visit took place along with this review number: 64484659
regards,
^Brandon
Best customer sercice ever.. Nathan is the best ..Thank you