Best Buy North Hills

I bought a open box tv that was missing the remote but supposingly worked. It was never tested and didn't work. I drove 20miles to pick it up. I Allegheny the local 412 number and they said just drop tv off for repair. That's another 20miles to do that. I go in north hills store,nothing is labeled to where to go. Finally I go to checkout line to drop off for repair and guy with piercings in his face says I need a appointment. I had to go to work so he just did a refund. You guys need to do better,hire better people. That's why Walmart outsells your company because of service and poor customer service

My black BF & I walked in to pickup an online order & all 5 or 6 employees at the front either turned away from us or just stared at us. We went to the line & picked up his order but as I was standing in line, not to my surprise, those same employees were greeting every white person that walked in. HORRIBL. We usually frequent another Best Buy near us & they are friendly & helpful. Thank you to the nice Best Buy in South Hills!

Got an iPhone from this place today. Asked specifically for a new unlocked. Tre, the sales associate, assured us it was a new phone even after our asking him twice again looking at the packaging that said "certified", and that there was no warranty. Got home, found out it was open box used - excellent. Called the store but redirected to central customer service line. Spoke with an agent who insisted that we make the 150 mile round-trip drive to return at the store as there was no other way. Beyond ridiculous is an understatement. Cheating customers and then making the return process impossible - outright criminal!!!

I never suggest using a payment plan through Best Buy. Was trying to help my daughter with this purchase. The computer we purchased stopped working the next day. Exchanged it for a second one which also stopped working immediately. We returned it. Customer service barely speaks English and gave us inaccurate information about the lease holder and were absolutely zero help with any area of order canceling and refunds and future payment processing. We will be purchasing a computer elsewhere. In fact I will never purchase anything through Best Buy again. The amount of inaccurate information and lack of support is alarming. At this point we need to cancel a debit card to ensure funds will not be withdrawn for a product that didn’t work not just once but twice!! Extremely disappointed and frustrated.