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Best Buy North Hills
Services Offered
Geek Squad Services
Car & GPS Installation Services
Trade-In
Google Home Experience
Amazon Alexa Experience
Find Items in This Store
Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy North Hills
How do I check product availability at the North Hills Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local North Hills Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy North Hills stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the North Hills Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2113 reviews)
Miss A
August 22, 2025
5 out of 5
You walk in & the guys r right there-Customer care is stellar! While picking up a laptop and iPad-Had the best jokes about taxes in other states-I was in & out inna zip! Great job guys!
Ace X
August 22, 2025
1 out of 5
My friend and I bought Pokémon cards here today (we are both women) and after processing the payment, Jason, the cashier, said to me, “We also have dishes you can wash in the back”. Completely unprompted. This was extremely unprofessional and offensive. If this is the norm for Best Buy, we will not be returning. Would give zero stars if possible.
Response from Best Buy
August 22, 2025
Hello,
Thank you for taking the time to leave your feedback with us, as we take it seriously, and rely on it to find ways to improve our processes and services. We would like to formally document your experience, and do what we can to further assist you. If you have a minute, please reach out us to in a private message or DM on Facebook (https://bby.me/73yuai), Twitter/X (https://bby.me/hwe52n), or Instagram (https://bby.me/k3z1x1). When you message us, please include a copy of your Google review number #33174. We look forward to working with you.
Regards,
^ Aaron
daniel w
August 21, 2025
2 out of 5
Prices too high and low stock
Response from Best Buy
August 21, 2025
Hello Daniel,
Thanks for reaching out and providing your feedback. We are saddened to hear that you had a negative experience with us. We would love to document your experience and help any way we can. To continue, please contact us on Facebook (https://bby.me/ypcwfn), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Be sure to mention this is regarding your Google Review 32691.
Thanks,
^ Vanessa
Barbara C
August 18, 2025
5 out of 5
I had to replace my Roku, 2 places had it on sale Target and Best buy. I choose Best buy because, the store has a greeted who direct you to the item you want to buy. since I am older this very helpful.