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Services Offered
Geek Squad Services
Car & GPS Installation Services
Trade-In
Google Home Experience
Amazon Alexa Experience
Find Items in This Store
Specialty Shops and Services
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Frequently Asked Questions About Best Buy North Hills
How do I check product availability at the North Hills Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local North Hills Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy North Hills stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the North Hills Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2220 reviews)
Chase F
August 17, 2026
1 out of 5
Worst experience ever. I would give it 0 stars if I could. Bought a 70 inch Pioneer Roku tv. When I opened the box there was no remote, no batteries, no instructions and no screws for the tv stand. Thank goodness I didn’t need the instruction manual or the remote. I tried to call the North Hills location where I purchased the tv. I got an AI bot that “tried” to help me. Then I got someone in a different country that didn’t even work at the store. All I wanted to do was speak with an employee that worked there. Could not do that. They offered me a gift card for 20 dollars for the store. That was it. No offer to ship the screws to me or even see if I could go back and pick them up in store. The call kept failing and I had to keep calling back. Thank goodness for the internet these days and I researched the ones that I needed. Went to Home Dept and bought them myself. Finally after all of this I realized today that they charged me twice for the tv. 370.99 to be exact. That is not cheap. I again called the store and got someone who doesn’t even work there and had no idea what they were doing. They could not find a second charge which is super annoying. So I will have to fight with my bank to get my money back. Horrible experience. I will never shop here again unless I have no other options.
Response from Best Buy
August 17, 2026
Hi there!
Thank you for your review. It's concerning to know your new TV purchase was missing various needed components. This is definitely not the experience we would want for you.
To formally document your feedback, feel free to reach out to us on Facebook: https://bby.me/HXGgB3, Instagram: https://bby.me/jIKA6r, or Twitter/X: https://bby.me/mc947S and reference Google review 204847 in the details you provide.
Brandon S
August 11, 2026
1 out of 5
Bought a washer and dryer from here. Was only going to get one of them here and the other at Costco but they talked me into doing both there to save on shipping and installation. Paid for delivery and installation bundle only for them to show up well over 2 hours outside of the 4 hour delivery time window that they gave us this morning. They weren't able to install it. I called for a refund for them to tell me there is no refund for the installation. Absolutely horrible experience
Response from Best Buy
August 11, 2026
Hi, Brandon,
We appreciate you reaching out to share this review here, although it is concerning to hear you had issues with your recent appliance appointment. We can definitely understand your feelings here, and would be happy to see how we can help.
To get started, please send us a message on Facebook ( https://bby.me/XceUyu), Twitter/X ( https://bby.me/9xJIpo), or Instagram ( https://bby.me/6SweGs). Please also include a note stating you are reaching out from a Google review by including this reference number: 201765. We look forward to hearing from you!
Sam B
August 11, 2026
5 out of 5
Daniel from geek squad came and helped me pick out a laptop when the store was short staffed. It's really nice to see someone do tasks like helping with sales even though it's outside their duties. He made sure I got the best deal possible and wasn't pushy. Great employee!
Kevin F
August 08, 2026
1 out of 5
6 employees on huddled around doing absolutely nothing outside of ignoring customers. Selection was absolutely lacking more so than I've ever seen.