Lily was great! However, Danielle was rude, she approached us rudely and rushed lily with helping us when it wasn’t her fault. Defiantly keep lily she deserves a raise but Danielle should have more training on her customer service skills.
Ryan was a great help. I'm basically tech. stupid, so he went in depth and explained to me all my options on choosing a new laptop. Danielle made the buying process super quick and easy and filled me in on all the add ons available. Would highly recommend both of them to help you out on your next visit to Best Buy in Ross
AFTER geek squad told me they would have to come to my place at $125.00 charge Tyler gave me a work around for less than 9.00. THANK YOU TYLER
Terrible customer experience. Manager chooses to stand in front of the store and talk to the other employees while multiple lines just sit there and not move because only one person's working in each spot.
Futher when asked if he can help he gives massive attitude.
We came in because of problems with an online order and were already frustrated. Being treated like we were an convenience because we were trying to spend money has made this the last time I will ever use bestbuy. Save your money in time just shop on amazon
Response from Best Buy
July 13, 2026
Hey,
Receiving poor customer service and an unprofessional attitude from a store manager can be frustrating. We'd like to learn more about your experience.
Please reach out to us through a private message on our social media link and reference review #186793, along with details about your interaction.
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