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Best Buy North Hills
Services Offered
Geek Squad Services
Car & GPS Installation Services
Trade-In
Google Home Experience
Amazon Alexa Experience
Find Items in This Store
Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy North Hills
How do I check product availability at the North Hills Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local North Hills Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy North Hills stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the North Hills Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2171 reviews)
Michelle
March 03, 2026
1 out of 5
Months later of no reply from your customer service. I left a detailed review here previously and there was zero reply while all the other negative reviews had replies. Pick and choose much?
I’m not going into detail yet again. But bottom line, your customer service is horrible. Inside and outside of your business.
Also, why don’t your employees actually answer the phone instead of “AI”?
Response from Best Buy
March 03, 2026
Hello,
Thank you for sharing your review with us, as well as your previous reviews. We understand not being able to get the service that you needed, isn't ideal.
We see that you'd posted negative reviews of our stores previously. Both of these were responded to by our team requesting that you please send a private message on one of our social media platforms, Facebook (https://bby.me/tt1r4b), Twitter/X (https://bby.me/fs6vul), or Instagram (https://bby.me/8tp5ah), so we could look into things with you. It's unclear if you reached out as requested or not, but we'd like to see how we can assist, if you'd please send a message, as requested, and mention your "Google review #125264" in your message.
Andy F
February 25, 2026
5 out of 5
Great service even when super busy. It makes me happy that I'm a member
ANAS A
February 25, 2026
3 out of 5
Good
Muñeca R
February 23, 2026
2 out of 5
I came into Best Buy to buy a iPhone. When i walked in i walked around for a good 10 minutes trying to find the iPhones they had available. None of the staff asked if I needed any help so I hesitated. After a while I had to ask for help and the man who helped me told me that the iPhone i was looking for was unavailable for same day purchase. I left the store got in my car and began to look on the Best Buy website and the phone I was looking for was in fact in the store so i purchased it for 1 hour pick up. I wouldn’t recommend going into the store unless it was necessary and incidents like this is why i choose to do my shopping online
Response from Best Buy
February 24, 2026
Hello, Ritter,
Thank you for reaching out for support with your shopping experience at the Pittsburgh, PA Best Buy location. We can understand that not having a pleasant experience at the Best Buy Store can be difficult. We would be glad to review your experience if you would like to reach out to us on any of our social media profiles below with Review 121128 for support.
Facebook (https://bby.me/rg2bmo)
Twitter/X (https://bby.me/ocd5dx)
Instagram (https://bby.me/2soycr)