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Services Offered
Geek Squad Services
Car & GPS Installation Services
Trade-In
Google Home Experience
Amazon Alexa Experience
Find Items in This Store
Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy North Hills
How do I check product availability at the North Hills Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local North Hills Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy North Hills stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the North Hills Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2227 reviews)
Dave Y
August 31, 2026
4 out of 5
The service tech personnel ( Geek Squad) was amazing and friendly and very helpful for sure
Oleg S
August 30, 2026
2 out of 5
I wanted to take a look at a camera. Everything is tethered and bolted down—nothing actually works. The moment I touch it, the alarm goes off. What is the point of this? I don't need a sales assistant; I just want to hold the item and decide if I need it. Just keep it tethered, but give me some freedom of movement. As it stands, if I want to choose between three or four options, a salesperson is hovering right over me. It’s awful.
Response from Best Buy
August 31, 2026
Hello,
Thanks for your feedback. We appreciate you taking the time to share thoughts on your recent visit with us.
To formally document your concern, please feel free to connect with us on Facebook: https://bby.me/dzKIXE, Instagram: https://bby.me/0CFQto, or Twitter/X: https://bby.me/SjDRdE and reference Google review 195227 in the details you provide.
Gajanan G
August 29, 2026
5 out of 5
Talk to a person named TK (or KT?) McKnight road, very knowledgeable.
Habibi S
August 24, 2026
1 out of 5
The worst experience I’ve ever had in my life super unprofessional racism and just loud as soon as I arrived for my appointment I got told that they can update my bios and my friends had just did the same exact thing so I was like why not boom I get there the big girl just screaming because I misunderstood her or I didn’t hear her she screamed “ARE YOU HERE TO TALK TO THE TECHNICIAN “ I said yea sorry I couldn’t hear you she said oh well they put it under “fire” not “bios” that’s why I was confused then she went to the back so ask how much they should charge me then he said charge him for the software install which was 40$ I was like yea they told me that I wanna do it then she goes back inside to talk to him comes back and automatically my Data or any files will be deleted I was like I drove twice and got told that nothing will erase or nothing will be deleted so I told her to go can I please talk to the person who’s going work on my computer she goes in the back for 5-8 mins and I can hear them talking in the back that they doesn’t wanna do the service all I want was my bios to be updated just like how they told me they can and they I just grabbed my pc and walked away didn’t even care both of them was just there to argue with me but whenever my friend came there it was fine hopefully a manager or a higher person can text back pls and thank you
Response from Best Buy
August 24, 2026
Hello,
We appreciate you taking the time to write us regarding your experience. What you've mentioned is quite concerning. Having the Geek Squad team look into your concerns is supposed to make these types of situations simple. This is not the experience we want for you. Let's get this looked into further for you.
First, will you please send us more details? Please write us through our social media channels on Instagram (https://bby.me/w6WHk0), X/Twitter (https://bby.me/4qtSKL) or Facebook (https://www. https://bby.me/j9fNgj) with the details of your situation, as well as Google Review 209498. We look forward to hearing from you.