Best Buy Plymouth Meeting

Ibrahim A at this store is the best. Great customer service and humility.

We were looking for a CD cleaner. We asked a young man working in the audio department if he knew where they would be. We knew by the look on his face that he did not know what we were looking for. We sometimes forget that the young employees of today grew up with cell phones and other outlets for music. Lol. We should have asked for Navigation and DVD disc cleaner. The employee did search areas of the store for us but the store did not have the item we were looking for. The young man who tried to help us gave us a great customer service experience with this location.

Staff was very friendly.

It was my first time here. I went in to buy a surge protector. Mel (the greeter at the front) was very pleasant and told me the section where I'd find them. Found it and went to the register to pay in that section. The young man was helping a customer at the register (there were 2). Another worker came up and looked in on what was happening with the existing customer. He then walked away. Didn't so much as acknowledge me, even though we made eye contact, brief as it may have been. He could have easily taken me at the EMPTY register. I stood there for another 1-2 minutes (thinking they'd be done shortly) and then decided to look for another checkout section. Went towards the front and found another register. Again, a young man was helping a customer. As they were wrapping up her transaction, he asked if he could help me. She (the existing customer) hadn't even moved yet as she was situating her wallet, purse, and things. He took my item and went down to the empty register and checked me out in a matter of minutes. Same store; same day; 2 COMPLETELY different experiences. I am BIG on customer service! Unless I absolutely have to, I'll never go there again. I know it won't make a difference. The store won't close, and they'll still collect a paycheck. However, situations like this need to be made known to management (who I intend to contact). I purposely didn't mention my gender or ethnicity because it shouldn't matter. This should NEVER happen! Best of luck to those who patronize this store.