Best Buy Plymouth Meeting

I strongly advise against shopping at the Best Buy in Plymouth Meeting. The store suffers from a serious lack of leadership and operational competence. Management appears disorganized, disengaged, and out of touch with both staff needs and customer expectations. Issues that should be resolved swiftly are routinely ignored or mishandled, creating a chaotic and frustrating environment for both employees and customers alike. Customer service is inconsistent at best, with little accountability from supervisors or department leads. It’s clear that internal communication is poor, and the leadership team fails to foster a supportive or efficient workplace. This directly impacts the customer experience—whether it’s long wait times, inaccurate product information, or a general lack of urgency when resolving problems. If you’re looking for a well-managed, customer-focused retail experience, I strongly recommend taking your business elsewhere.

Just found this one had excellent staff an easy to find items

Excellent customer service. I specially want to thank David Maddox "the computer certified advisor" who helped us find a printer that was compatible with our computer and economically reasonable. However, the only printer on the shelf of this particular model was the one for display purposes. Fortunately, Mr. Maddox went on a search and location the same model in the store room. We left the store happy with our purchase, customer service and so glad the store was well stocked.

I’ve spent way too much money at Best Buy over the years to be treated the way I was at this location. Stay away from this location and its manager Andrew Gonso. Rude all the way around!