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Best Buy Quakertown
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Frequently Asked Questions About Best Buy Quakertown
How do I check product availability at the Quakertown Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Quakertown Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Quakertown stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Quakertown Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(1379 reviews)
roe c
November 17, 2024
5 out of 5
Alex got our phone quickly and efficiently. Nick Z., who set my phone up last time, was able to walk us through a problem we had when my phone broke and we temporarily transferred it to an old phone of ours before coming in for the new one. An absolutely seamless experience.... Faster than ordering it on Amazon! More reliable too :)
James S
November 15, 2024
1 out of 5
Disappointing Experience with Geek Squad
I strongly advise against visiting Best Buy's Geek Squad for gaming PC support. My recent encounter was frustrating and unnecessary.
All I needed was guidance on a simple software update for my brand-new gaming PC (purchased that same day!). Yet, the Geek Squad representative insisted on charging me $150 for a diagnostic test. This was absurd, considering:
1. My PC was newly purchased.
2. I only requested update instructions.
The representative's upselling tactics felt pushy and misleading. I left feeling disappointed and with nothing but a return receipt..
Unresolved Issues
- Lack of transparency about diagnostic test requirements
- Unclear communication
recommended i wish he/they would of done:
1. Provide clear, free guidance for basic updates.
2. Improve communication about additional services.
3. Train staff to prioritize customer needs.
Until changes are made, I caution potential customers: beware of unnecessary charges, upselling, and very rude staff.
Response from Best Buy
November 16, 2024
Hi there, James,
Thanks for taking the time to leave a review here on Google. This is far from the feedback that we strive to hear. We want our customers to have a transparent and productive experience when dealing with our Geek Squad.
If you require additional assistance, please reach out to us via social media. Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kindly mention the phrase “Google Review, Convo #64432146” when reaching out on social media.
Regards,
^Ravi
David L
November 10, 2024
5 out of 5
Good product.
Good customer service
Nancy W
October 23, 2024
5 out of 5
Customer service was extremely helpful and patient in helping download information from one device to another. It took a very long time due to needing upgrades etc. I will use this location in the future.