Best Buy Quakertown

I really wanted to give 5 stars, however, an interaction with the "wrong" employee can make all the difference. I love this Best Buy store for buying computers, especially if you use Geek Squad. I have purchased several computers here. Long story short my computer's memory was full, creating alot of freezes and interruptions in my work. I went to the store to purchase a computer and was met by Shay to help me with my purchase. I told her I wanted just an HP tower with the most storage possible as mine was full. She took me to the one in the store that had the most memory. Upon questioning on certain things she assured me this was my computer. You know when you get that "gut" feeling that someone does not know what they are talking about and are pushing a sale, that's what I got from the very start. I needed a computer so trusted her and upon check out I asked her if she could pull up my 2019 purchase to make sure that this was the right computer for me. She pulled my account up in her phone but I assumed she could not see it because she assured me all was fine. We woud leave it at the store and I would bring my computer in the next day to have it transferred. Day 2 getting ready to disassemble the connections to my computer and take to Best Buy and I just had an uneasy feeling. I looked up my last purchase in my Best Buy account only to see that she was selling me a computer with the exact storage as the one I had. This created a real conundrum for me as I own a business and needed a computer pronto. I contacted the Best Buy number and spoke with Makim who told me she never should have sold me that computer. He was very helpful and tried very hard to locate what I needed. I returned to the store (which by the way is 30 minutes from home) to return the computer I bought which was still at the store as they could not return it by phone. A gentlemen that actually knew what he was talking about assisted me, answered my questions, and located a computer to have shipped to my home in 3 days. I wish I had his name. I attempted to contact the store manager today, however, the Best Buy number does not go directly to the store. So if you go to the Quakertown Best Buy avoid Shay at all costs for computer sales. Customers should not be lied to - employees need to be educated properly and if they are unable to assist a customer provide someone who can. My time is valuable and a lot of time was wasted on something that could have been so simple.

Alex was very helpful and such a nice young man. Got a TV and turned in an old TV for recycling.

my phone was seizing up – totally frozen. Had to wait till the battery ran out and charge it back up to make it reset – can't live like that lol – went to ask for help at Best Buy in Quakertown. – I'm not a huge fan of sales people– trust issues lol – anyway Austin was the poor guy that got stuck dealing with me and my frozen phone. all I can say is his sincere, genuine down to earth character made me feel so comfortable talking through everything and what I should do without feeling like I was gonna get taken. He was so amazingly patient. I think he spent three hours with me through the whole thing– I decided I was buying a new phone from him because he was so honest about explaining differences, plans, what would work best for what I do-and the deals that Verizon had going on that might really help me out – and they did!! I was already gonna switch to Verizon so I wound up with this iPhone 16 Pro – dual overhead cam, twin turbo...😬 if I had to go through what he went through getting on the phone with Verizon and apple back-and-forth to get this set up right I never could've done it myself! He didn't make me feel rushed, he didn't make me feel like he had other customers to take care of , he took all the time it needed to get me set up. absolutely excellent customer service skills! that's the kind of sales person you want to deal with when you're buying expensive electronics! Jenna and Geek Squad has helped me out several times through the problems I was having with my other phone and she just has the best personality so easy-going and knowledgeable absolutely excellent to work with! I was so happy leaving there – I didn't feel like I was taken over. I felt like I was totally taken care of.!!! they deserve recognition– please make sure they get an add a boy!

The geek squad was so helpful! They helped me re connect my apple watch that I wasn’t able to fix for months!