Best Buy Quakertown

This review is specifically for the Geek Squad! Was having issues with my IPhone so apple care scheduled me an appointment with them. What a waste of my time. I’m actually shocked that Apple would even use them. They didn’t do anything just basically said we can’t help you. Is this really how Apple backs there products. Perhaps it’s time to go back to an android because the iPhone 16 is a piece of crap.

Sales people that know a little about technology.

Quakertown Best Buy has good customer service. Great for people researching!

I really wanted to give 5 stars, however, an interaction with the "wrong" employee can make all the difference. I love this Best Buy store for buying computers, especially if you use Geek Squad. I have purchased several computers here. Long story short my computer's memory was full, creating alot of freezes and interruptions in my work. I went to the store to purchase a computer and was met by Shay to help me with my purchase. I told her I wanted just an HP tower with the most storage possible as mine was full. She took me to the one in the store that had the most memory. Upon questioning on certain things she assured me this was my computer. You know when you get that "gut" feeling that someone does not know what they are talking about and are pushing a sale, that's what I got from the very start. I needed a computer so trusted her and upon check out I asked her if she could pull up my 2019 purchase to make sure that this was the right computer for me. She pulled my account up in her phone but I assumed she could not see it because she assured me all was fine. We woud leave it at the store and I would bring my computer in the next day to have it transferred. Day 2 getting ready to disassemble the connections to my computer and take to Best Buy and I just had an uneasy feeling. I looked up my last purchase in my Best Buy account only to see that she was selling me a computer with the exact storage as the one I had. This created a real conundrum for me as I own a business and needed a computer pronto. I contacted the Best Buy number and spoke with Makim who told me she never should have sold me that computer. He was very helpful and tried very hard to locate what I needed. I returned to the store (which by the way is 30 minutes from home) to return the computer I bought which was still at the store as they could not return it by phone. A gentlemen that actually knew what he was talking about assisted me, answered my questions, and located a computer to have shipped to my home in 3 days. I wish I had his name. I attempted to contact the store manager today, however, the Best Buy number does not go directly to the store. So if you go to the Quakertown Best Buy avoid Shay at all costs for computer sales. Customers should not be lied to - employees need to be educated properly and if they are unable to assist a customer provide someone who can. My time is valuable and a lot of time was wasted on something that could have been so simple.