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Frequently Asked Questions About Best Buy Springfield

How do I check product availability at the Springfield Best Buy?
How do I check my order status?
My local Springfield Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Springfield stores’ holiday hours?

Recent Reviews

4.1
(4515 reviews)
Leigh J
November 13, 2025
3 out of 5
Every time I feel I need something electronic that I want to pick up in person, I realize after the fact that Best buy is not the place to get that stuff. Every time I go it seems there is an excess of bored employees, it's a bit dingy, never the exact thing I want, and it's always overpriced.
Response from Best Buy
November 13, 2025
Hello. Thank you for taking the time to leave your feedback with us, as we take it seriously, and rely on it to find ways to improve our processes and services. We would like to formally document your experience, and do what we can to further assist you. If you have a minute, please reach out us to in a private message on Facebook (https://bby.me/bi5oye), Twitter/X (https://bby.me/8brto5), or Instagram (https://bby.me/sf0cbi). When reaching out, please include Google Review number 68590. Thanks!
Robert P
November 10, 2025
5 out of 5
The staff who are very helpful and friendly. The parking is great, and you can buy lots of electronics that you need. Most of my TV's and devices in my house came from this place.
Mike S
November 03, 2025
1 out of 5
Avoid purchasing from 3rd party salesperson for AT&T. They are clueless on how to operate the phones.Go up to the store by the vitamin shop in springfield and asked for Jeff .Avoid Best Buy like you are to avoid the plague. Unless you can figure out your purchase.These smart phones aren't for me. I despise this technology these days
Response from Best Buy
November 04, 2025
Hello, Mike. We are disappointed to hear you did not have a good experience shopping with us, and understand the frustration when you feel you could not get expert service from us. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (https://bby.me/20swmi), Twitter/X (https://bby.me/c6voi6), or Instagram (https://bby.me/8nyrzk), and mention your Google review, 64354.
Megan N
November 01, 2025
1 out of 5
I ordered a delivery from Best Buy - all 3 items were over $100 and the man who delivers for Best Buy literally threw the package on the step…. This will only allow me to attach a photo and not a video but I have the video from my ring camera
Response from Best Buy
November 01, 2025
Hello, Megan, Thank you for sharing your concerns with your delivery driver not delivering your product with care. You can reach out to us on any of our social media profiles below with Review 63345 for support with your concerns. Facebook (https://bby.me/014y66), Twitter/X (https://bby.me/vtc6dv), Instagram (https://bby.me/ygy0t3)

About Best Buy Springfield

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