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Frequently Asked Questions About Best Buy Springfield

How do I check product availability at the Springfield Best Buy?
How do I check my order status?
My local Springfield Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Springfield stores’ holiday hours?

Recent Reviews

4.1
(4511 reviews)
Megan N
November 01, 2025
1 out of 5
I ordered a delivery from Best Buy - all 3 items were over $100 and the man who delivers for Best Buy literally threw the package on the step…. This will only allow me to attach a photo and not a video but I have the video from my ring camera
Response from Best Buy
November 01, 2025
Hello, Megan, Thank you for sharing your concerns with your delivery driver not delivering your product with care. You can reach out to us on any of our social media profiles below with Review 63345 for support with your concerns. Facebook (https://bby.me/014y66), Twitter/X (https://bby.me/vtc6dv), Instagram (https://bby.me/ygy0t3)
Maggie M
October 28, 2025
1 out of 5
I ordered a device online and was told it would be delivered yesterday. The delivery service is through a third party I believe, it’s called roadie. The roadie tracking page was extremely confusing. It said the driver arrived to pickup and then said nothing else. At 8pm the driver cancelled and now Best Buy is telling me that it could be till November 10th that it arrives (two weeks from what it was supposed to be!) They also said that if there is no driver assigned today the order will be cancelled and I’ll be refunded. They’re saying two different things. SO I would opt to pick it up because Best Buy inefficiently uses this roadie service and it’s so so annoying. The customer service is also extremely confusing and lacks in effective communication. Definitely won’t be shipping anything anymore!
Response from Best Buy
October 28, 2025
Good Afternoon, Maggie. Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience. We'd like to hear more about it. Please reach out to us on our Social Media pages, so one of our specialist can document your experience. Please be sure to add "Google Review:#61657" for reference. You can find us here: Twitter(X): https://bby.me/s5rvce Facebook: https://bby.me/ma0p3s Instagram: https://bby.me/t581pv
Primonicion
October 08, 2025
5 out of 5
Massage gun. Hyperice. Best Buy may have saved my life.
Derek B
October 07, 2025
5 out of 5
Online purchase pick up

About Best Buy Springfield

bestbuy.com