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Frequently Asked Questions About Best Buy Springfield

How do I check product availability at the Springfield Best Buy?
How do I check my order status?
My local Springfield Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Springfield stores’ holiday hours?

Recent Reviews

4.1
(4342 reviews)
Nakia
October 31, 2024
1 out of 5
I recently visited the Best Buy location in Springfield PA on Baltimore Pike and had a very unpleasant experience with an employee named Mikki. She was extremely unprofessional and rude throughout the entire interaction. Mikki seemed disinterested in helping me as a customer and did not want to put in the effort to assist me with my inquiries. It was clear that Mikki lacked the necessary training and customer service skills to effectively assist customers. Her attitude towards me was very disgruntled and made me feel unwelcome in the store. Overall, I was very disappointed with the level of service provided by Mikki and would not recommend her assistance to anyone looking for help at Best Buy. I hope that Best Buy can address this issue and provide better training for their employees to ensure that all customers receive the exceptional service they deserve.
Response from Best Buy
October 31, 2024
Hello, Nakia! I know it's important to have the best experience in-store, so we hate to hear about this recent interaction. We'd like the opportunity to follow up on your feedback. To continue, please contact us on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your private message with “This is in regards to my Google review 64373608” and share your full name, email, and phone number. You will be connected with a live agent within hours of operation. Thank you, ^Allison
jarret d
October 27, 2024
5 out of 5
Ben Feldman. Hands down took his time with my phone. It took a while he never stopped trying different ways to get My phone unlocked. Ultimately he did it. Thank you Ben. I appreciate you
HW
October 23, 2024
4 out of 5
Staff is very friendly and, the store is usually well maintained but, some of them just aren't well versed in the products they're supposed to be selling.
Jay B
October 23, 2024
5 out of 5
Got my micro SD card cheaper than Walmart

About Best Buy Springfield

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