DO NOT SHOP HERE FOR PHONES — UNPROFESSIONAL AND DISHONEST
I placed an order online for a brand‑new iPhone and chose in‑store pickup. Despite ordering a brand‑new unit, they gave me a refurbished phone instead.
When I brought it back next day for a refund, they asked how I knew it was refurbished and threatened to charge me a restocking fee for them trying to rob me, as a refurbished unit is hundreds of dollars cheaper than the product I paid for in full.
They claimed that because the box was still sealed, it must have been new. I then showed them the screenshot below proving it was “Certified Pre‑Owned” when I tried to activate the phone. Without that proof, they were passing this product off as brand new and going to charge me a restocking fee. It felt like a deliberate loophole: they are packaging the used iPhones as new and essentially ripping off unknowing customers—by passing off pre‑owned devices as new ones. This is a new activation screen the store employees were shocked to see…
It smells like a scam. The store should be investigated for fraud.