Best Buy Springfield

The General Manager, John, attended to me during my purchase experience. He was both warm and knowledgeable and the product range. Not pushy, but gave room for me to decide. Stephan, who ultimately completed the transaction was no less friendly and courteous. An overall pleasant experience on perhaps the hottest day of the year, so far. 😙

1 hour pick up is a joke. 6 hours later and nothing. Not worth the hassle. Terrible customer service. Don't use Worst Buy....shop somewhere else

Had to have a three month old washer repaired because its suspension was bad. Cannot use it at all. Wait a week for a tech to look at it and a repair is scheduled a week later. The day of the repair I’m given a window of 2-6. At 1:30p I look at the delivery schedule and it said expected arrival 4:47pm. I have to wait for another adult to be home for the technician and my wife is getting home at 3 so I figure she should get home with plenty of time and I head your way work. I get a call that the man is coming at 2! He tells me “it was a window”. 4:47pm is not a window.c it’s the exact time. 2-6 was the window. I tell him my wife will be home at 3, he says he’ll get back to the store and call me. Instead he moves my appointment to another week. 3 different customer reps told me the technicians don’t properly use the schedule updates and it causes issues all the time. So now I have to sit and wait another week and spend a ton of money for everyone in my house to use the laundry mat when I have a brand new washer sitting in my house. Ridiculous customer service. I’ll never buy from them again.

I want to give credit to the staff at Best Buy Springfield for helping resolve a very frustrating return issue. Specifically, I'd like to extend my gratitude to the manager and an Asian staff at Best Buy Springfield. I purchased an open-box 48-inch OLED TV from Best Buy NE Philadelphia that was listed as being in “excellent condition.” After driving nearly an hour, bringing it home, unboxing it, and installing it, I found severe and expansive burn-in on the screen. The TV appeared to have been used as a shelf display for a long period of time, possibly close to a year. It should never have been sold as “excellent condition.” The return process was also a nightmare. At Best Buy Christiana, I was told they could not process the return because the serial number in the system did not match the TV, likely due to incorrect information being entered when the item was processed. They staff at Best Buy Christiana just kicked me out in the end. Fortunately, the staff at Best Buy Springfield took the issue seriously, worked through the problem, and eventually found a solution to issue my refund. I appreciate their professionalism and effort.