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Frequently Asked Questions About Best Buy Springfield

How do I check product availability at the Springfield Best Buy?
How do I check my order status?
My local Springfield Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Springfield stores’ holiday hours?

Recent Reviews

4.1
(4461 reviews)
psuporte p
July 09, 2025
5 out of 5
Algumas ofertas
J
July 06, 2025
1 out of 5
DO NOT SHOP HERE FOR PHONES — UNPROFESSIONAL AND DISHONEST I placed an order online for a brand‑new iPhone and chose in‑store pickup. Despite ordering a brand‑new unit, they gave me a refurbished phone instead. When I brought it back next day for a refund, they asked how I knew it was refurbished and threatened to charge me a restocking fee for them trying to rob me, as a refurbished unit is hundreds of dollars cheaper than the product I paid for in full. They claimed that because the box was still sealed, it must have been new. I then showed them the screenshot below proving it was “Certified Pre‑Owned” when I tried to activate the phone. Without that proof, they were passing this product off as brand new and going to charge me a restocking fee. It felt like a deliberate loophole: they are packaging the used iPhones as new and essentially ripping off unknowing customers—by passing off pre‑owned devices as new ones. This is a new activation screen the store employees were shocked to see… It smells like a scam. The store should be investigated for fraud.
annie k
July 05, 2025
4 out of 5
Good
Robert M
July 03, 2025
5 out of 5
Excellent service

About Best Buy Springfield

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