Best Buy Springfield

I want to give credit to the staff at Best Buy Springfield for helping resolve a very frustrating return issue. Specifically, I'd like to extend my gratitude to the manager and an Asian staff at Best Buy Springfield. I purchased an open-box 48-inch OLED TV from Best Buy NE Philadelphia that was listed as being in “excellent condition.” After driving nearly an hour, bringing it home, unboxing it, and installing it, I found severe and expansive burn-in on the screen. The TV appeared to have been used as a shelf display for a long period of time, possibly close to a year. It should never have been sold as “excellent condition.” The return process was also a nightmare. At Best Buy Christiana, I was told they could not process the return because the serial number in the system did not match the TV, likely due to incorrect information being entered when the item was processed. They staff at Best Buy Christiana just kicked me out in the end. Fortunately, the staff at Best Buy Springfield took the issue seriously, worked through the problem, and eventually found a solution to issue my refund. I appreciate their professionalism and effort.

Just wanted to give a shout out to the Best Buy for my dash cam install. I was helped by Ryan C in customer service when I mentioned I was interested in this service. Best Buy charges $150 for each while other places quoted me $250 for each dash cam. Ryan was able to explain the process and get my appointment set up with Jimmy who he recommended. I had my install today and Jimmy was awesome. I was getting two cams installed, one for my car and for my gfs car. The quoted time was 1.5 hours however Jimmy got both done in under an hour. He worked with us so we were able to run errands as he worked on my car and then knocked out my girlfriends. The cams were installed fast and neat, no wires showing. We were also getting the cams hard wired so we could take advantage of the parking feature. Once Jimmy was done he sat with my girlfriend and I and showed us how to use the app and how to use the dash cam. I would definitely recommend Best Buy for this service and specifically Jimmy to do the work. Thank you Ryan and Jimmy!

The store was clean and employee were kind.

My fridge went on the fritz. I called best buy and Kiran hooked me up. Great service. walked me through the whole thing.Kiran is the man.