Frequently Asked Questions About Best Buy Springfield
How do I check product availability at the Springfield Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Springfield Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Springfield stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Springfield Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4648 reviews)
Oumar B
September 28, 2026
5 out of 5
Att guys are the best
Denise A
September 23, 2026
5 out of 5
GREAT SUPPORT and SERVICE with my Apple Laptop today. THANK you Sir> GREAT EXPERIENCE. You are The BEST MICKEY.
Nola
September 23, 2026
1 out of 5
Bought an expensive LG refrigerator and the delivery on 9/23/26 was abysmal. They did not remove the plastic, did not put the fridge in place under the cabinet and did not move the old fridge to the right location despite that we payed a haul away fee. They did not put the fridge in the proper location. See photo. Avoid best buy and get what you need elsewhere.
Response from Best Buy
September 23, 2026
Hello.
We try and make all our delivery and installations as smooth as possible so seeing an experience like this is far from ideal. If you would like to get your experience documented or need any assistance, please reach out to us on Facebook (https://bby.me/8NDRxb), Twitter/X (https://bby.me/4vib7u), or Instagram (https://bby.me/ENHRvW). When reaching out via social media, be sure to mention that it's in response to Google Review number 225693.
Thank you!
Lamarr S
September 21, 2026
5 out of 5
Ethan Vazquez was very professional and knowledgeable about the products I purchased for my new cellphone.