Best Buy Springfield

I made an appointment at Best Buy to check on the camera I purchased back in November. I have been having small issues, but because I purchased protection services, I thought I would bring it in. I was greeted by Meron, who was friendly and made sure I was all checked in and that someone who understands cameras came to meet with me. Unfortunately, I had to send my camera away to be fixed, but I was not ready for that, so Meron gave me his card to reach out when I would be able to continue with the service. Everyone was friendly and tried to make sure all my needs were met during my time there.

The General Manager, John, attended to me during my purchase experience. He was both warm and knowledgeable and the product range. Not pushy, but gave room for me to decide. Stephan, who ultimately completed the transaction was no less friendly and courteous. An overall pleasant experience on perhaps the hottest day of the year, so far. 😙

1 hour pick up is a joke. 6 hours later and nothing. Not worth the hassle. Terrible customer service. Don't use Worst Buy....shop somewhere else

Had to have a three month old washer repaired because its suspension was bad. Cannot use it at all. Wait a week for a tech to look at it and a repair is scheduled a week later. The day of the repair I’m given a window of 2-6. At 1:30p I look at the delivery schedule and it said expected arrival 4:47pm. I have to wait for another adult to be home for the technician and my wife is getting home at 3 so I figure she should get home with plenty of time and I head your way work. I get a call that the man is coming at 2! He tells me “it was a window”. 4:47pm is not a window.c it’s the exact time. 2-6 was the window. I tell him my wife will be home at 3, he says he’ll get back to the store and call me. Instead he moves my appointment to another week. 3 different customer reps told me the technicians don’t properly use the schedule updates and it causes issues all the time. So now I have to sit and wait another week and spend a ton of money for everyone in my house to use the laundry mat when I have a brand new washer sitting in my house. Ridiculous customer service. I’ll never buy from them again. Update. The only options given to me to contact were social media? I don’t use twitter or facebook or instagram , so giving me the only option of contacting you there is just downright offensive. Then you just rescheduled my repair yet again. I am running out of money paying to do laundry and you guys won’t do much as offer me a cold drink for the inconvenience. All I get is sorry. Won’t even let me make a return at this point. Over $100 I’ve spent on laundry this month instead of using my brand new washer and the company doesn’t even want to talk about it. You see my email. Don't ask me to Facebook you. If I could give zero stars I would. The lack of communication and respect is just unreal for a multi billion $ company. I bet your CEO doesn’t wait a month to get their washer fixed.