Frequently Asked Questions About Best Buy Springfield
How do I check product availability at the Springfield Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Springfield Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Springfield stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Springfield Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4433 reviews)
Steven S
April 30, 2025
4 out of 5
I gave a 4 stars cuz all I saw was blue shirts walking around like zombies and didn’t help me at all.. the guy who greets people at the front door helped me so the way through..
Chandler C
April 26, 2025
5 out of 5
Great customer service! Tom from customer service team help me with the pick up and guide me through setting up my Macbook, friendly and knowledgeable! Highly recommend!!
Andrew P
April 20, 2025
5 out of 5
Very helpful associates
William W
April 19, 2025
2 out of 5
I went to buy a Toshiba microwave because they make the best microwaves on the market right now. They didn't carry any Toshiba models on hand at the store, one could be ordered but none available at the store to buy now. They should carry models of the top selling microwaves at the store so there is no wait for shipping time and costs.
Response from Best Buy
April 19, 2025
Hello, thank you for taking the time to reach out to us, and share your experience, here on Google. I also like to know I will be able to find what I am looking for when I decide to shop in store. Can you please reach out to us via private message on one of the following platforms with the information below, as well as more detail about your experience, so that one of our specialists can continue documenting this for you? Please begin your message with "This is in regards to my Google Review 65058700".
Full Name
E-mail Address
Phone Number
Store Location
Regards,
^Josh
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