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Frequently Asked Questions About Best Buy Springfield

How do I check product availability at the Springfield Best Buy?
How do I check my order status?
My local Springfield Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Springfield stores’ holiday hours?

Recent Reviews

4.1
(4483 reviews)
Jared B
August 20, 2025
5 out of 5
Stephan Culler was awesome to work with. He was very cool, chill, and super patient with my girlfriend and myself. After dealing with three failed deliveries of our Samsung Bespoke fridge because the Best Buy delivery team said it wouldn’t fit through our door, Stephan stepped in and really helped us out. He took the time to go over the correct measurements, explained what would actually work for our doorway, and made sure we understood everything. He was very knowledgeable and helped calm us down when we were frustrated from all the failed attempts. Honestly, he made the whole situation way less stressful and we walked away feeling taken care of.
Dubbs E
August 20, 2025
5 out of 5
Easy shopping experience. Parking right out front. Inside i was greeted by Tom who listened to what i wanted, showed me where it was, and gave me help deciding. I was on my way quickly with what i needed. Thank you to Tom who was knowledgeable and professional. He made my trip to Best Buys pleasant and easy.
hakim h
August 20, 2025
3 out of 5
Grabbed a 4tb drive. The product was great, used it the following day. Service was mid. Not bad, just, not really good.
Response from Best Buy
August 20, 2025
Hello. Thank you for taking the time to leave your feedback with us, as we take it seriously, and rely on it to find ways to improve our processes and services. We would like to formally document your experience, and do what we can to further assist you. If you have a minute, please reach out us to in a private message on Facebook (https://bby.me/zbchb2), Twitter/X (https://bby.me/spmaet), or Instagram (https://bby.me/inuhx1). When you message us, please include Google Review number 32228. Best, ^Allison
chris d
August 20, 2025
2 out of 5
Short staff. Poor service help at individual departments
Response from Best Buy
August 20, 2025
Hello, Thank you for providing feedback on Google. Walking into a store seeming short staff and providing poor customer service within departments is frustrating. Please reach out through social media private links. When you are reaching out mention "Google Review # 32163", provide details about your review. Facebook (https://bby.me/ja94hd) Twitter/X (https://bby.me/04eg0f) Instagram (https://bby.me/8kc4wd) Here to assist, ^ Jay

About Best Buy Springfield

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