Best Buy Springfield

Most of the staff I encountered was very friendly and helpful. I found what i was looking for quickly. I will definitely visit again.

I was at Best Buy last year to purchase one item and I was approached by the AT&T representative Dana. She engaged with me about my current phone and trade in options I was eligible for. My phone was running low on storage so the trade in for a new phone was something I was interested in. Ultimately I agreed to upgrading to the S25+ with twice the amount of storage. Dana promised up and down that my bill would not increase and even said it would be lower since I did a full trade in. She told me my trade in would simply require that I take the phone to the full AT&T store down the road. I should've known something was wrong when she told me not to tell the store representatives down the road that she gave me the instructions to bring the trade in there. After traveling to that store they told me I could not bring the phone there and that I would need to mail it back with a label. This upset me because it was a waste of time traveling and gas driving there. I ended up getting the label and shipped the phone back but the next issue was with my bill going from $107 to $139 after the first month after trading in. I spoke with a representative by phone and even went back to the store and brought it to Dana's attention. She brushed it off by saying the bill would level off after the trade in credits posted. It never leveled off. I own that I let the matter go and just let the auto debits for the $139 persist without follow up for a while. It has taken some time but I am finally getting to a resolution with AT&T. I don't know if Dana still works for AT&T but her dishonesty and lack of good follow through are a bad representation for the organization. Avoid working with her if you visit this location in the Best Buy in Sprigfield or at least know she will say anything to get you to agree to a sale.

When I brought my laptop in for repairs Mark at the Geek Squad counter was incredibly helpful in pointing me in the right direction and talking me through the process.

Buen sevicio y rapido