Best Buy State College

DO NOT GET YOUR COMPUTER REPAIRED AT BEST BUY GO LITERALLY ANYWHERE ELSE. IT WILL TAKE FOREVER DUE TO THEM BEING UNDERSTAFFED AND IT IS IMPOSSIBLE TO GET IN TOUCH WITH ANYONE FOR QUESTIONS OR CONCERNS ABOUT YOUR SERVICE ISSUES. YOU WILL GET FUNNELED THROUGH A MILLION PEOPLE MOST OF WHOM DO NOT LIVE IN YOUR STATE OR PUT ON HOLD FOREVER. Full experience: My computer was at best buy for a month in order to figure out a problem and fix it. This problem was relatively complex, so I do not necessarily fault that entire month on Best Buy's end, although from what I gather the repair people working on my computer were only in there working on the computer for about half of the days. I have no doubt that this issue would have been resolved far faster anywhere else. After that month, the version of windows that was installed needed a new key. After calling Best Buy for an hour they told me that I had to bring in the computer to resolve the issue, even though all I needed was a key in order to make the computer work. After making an appointment and bringing in the computer, I was emailed a day later, where I was informed by the technician that when new motherboards are installed, they can require a new windows key, which they incorrectly told me that I could purchase for between 5-10 dollars. I strongly believe that this portion of the response was generated by generative AI. After this, I called for around an hour trying to get in touch with anyone who could explain to me why I would need to pay for a key when the communication led me to believe that the Windows 11 program would come with everything else I was purchasing in order to upgrade my computer and eliminate any potential issues. After an hour I finally got in touch with a technician who, instead of explaining to me why he made this error, got mad at me for trying to tell him how to do his job, when even by his own admission he had 0 idea that there would need to be a new key installed on the computer. Instead of best buy trying to take some amount of accountability on this issue, every step of the process fought to stick me with the cost of a key. Between the entire month that they had my computer in the first place, and the resolution to the windows key issue, I left being extremely dissatisfied and would not recommend anyone else go through this experience ever. I do not fault the repair people at all, as I think they are very likely overworked and underpaid for what they are doing, but the system that best buy has in place for computer repairs leads to computers being stuck in the system for a longer time if there is an influx, and leads to the workers having to deal with a lot of grumpy customers, which they are obviously going to respond poorly to. If you read all of this and are still thinking about going here for repairs PLEASE PLEASE PLEASE go someplace where they will treat you like a human with a problem instead of like a cog in their machine. You will be so thankful that you did so. The people who were working at best buy did give me genuine help, and I don't believe that they intended to screw me on the key thing, but it's very clear that you could receive way better service somewhere else for only slightly more money. Maybe instead of yelling at you for trying to get what you think is fair, you might have someone who knows ahead of time what the actual costs of a repair might be and who is willing to either explain those issues to you when they do come up without having to go through 10 other people or who is willing to make things right when they say something mildly deceptive in an email.

The Geek Squad is wonderful in helping with electronic problems.

There all about the sells and try and get you Too Buy their products

This place might as well close. No one to help answer questions. Clerks were no where to be found. After spending over 30 minutes in here trying to find a clerk, I left. On my way out a clerk was sitting at the desk inside the door and asked if I found everything I was looking for? Sure did....I found it. If no one wants to sell it to me....I will buy elsewhere.