Best Buy State College

We stopped in yesterday to purchase a phone, online. It showed that there was a discount with activation, and a salesperson confirmed that however we were not able to get into the account. Came in today to get everything sorted and purchase a new phone. The system was not showing the discount and our sales person got a manager to help, who then explained to him that we were ineligible for the discount. We then decided to not activate the phone. We also tried to purchase a pair of earbuds, and waited nearly an hour for somebody to find them and bring them over. Our salesperson had to leave, and said that one of the managers would be over to finish out the transaction. We waited for another 20 minutes for somebody to come help us, but ended up having to track down a salesperson ourselves. We had given up on the ear buds, bought the phone and left. Our original salesman, Lil Spence was great. He was friendly and kind. We were very under impressed with the staff from yesterday and the others we interacted with today. Over all an incredibly poor experience and I will certainly hesitate to go back.

I went to Best Buy’s Geek Squad at this location because my Apple AirPods weren’t working (the right earbud stopped working). They ran diagnostic tests and kept me there for over an hour, only to tell me at the end that they couldn’t do anything and that I needed to contact Apple support. What’s the point of even having Geek Squad if they can’t actually fix anything? I left completely frustrated and felt like my time was totally wasted. I expected real help or at least a clear solution, not to be passed off to another company. Since I have two-year warranty plan, I asked why I couldn’t just get new headphones? And I was told, “Our system is down, there’s nothing I can do right now.”Real professional, Geek Squad! I felt completely brushed off and gaslit. Thanks for nothing.

Slowest service ever try to charge you for things they don't need to charge you for so always make sure you're on top of them alot of uneducated people its the worst experience I ever had

Nice place, helpful people