Best Buy Whitehall

I'm posting this on behalf of my mother, who does not have a Google account: If I could give zero stars, I would. My recent experience purchasing a stove from Best Buy has been nothing short of a nightmare, and I feel compelled to warn others before they make the same mistake. It all started on February 1st, when I went to the Whitehall, PA store with my family to purchase a stove. After verifying the measurements with a sales associate to ensure it would fit, we made the purchase. On February 5th, the stove was delivered—only for us to realize it was the wrong fit. Mistakes happen, so I immediately went back to the store to do an exchange. The new stove was scheduled to arrive on February 10th. On February 10th, my daughter and boyfriend were home to accept the delivery. As the delivery team removed the incorrectly sized stove, they damaged our wooden floors, leaving noticeable grooves and scratches. When my daughter pointed it out, the delivery man denied responsibility, claiming the scratches were already there. Fortunately, we had dated photos from February 2nd proving that our floors were in perfect condition before this. Then, to make matters worse, they informed us that the new stove was also damaged—the handle was malfunctioning. So after all this trouble, we were left with no stove and damaged floors. I returned to the store to speak with store manager Edward Sittler, who was apologetic and assured me that a third stove would be delivered by a specialized team to prevent further issues. This new delivery was scheduled for February 19th. On February 19th, the specialized crew removed the previously delivered stove without causing further floor damage, but the nightmare continued. As they were preparing to bring the new stove inside, they damaged the backing of the stove due to a lack of knowledge on how to properly install it. They then spent 30 minutes outside on the street trying to repair it, but ultimately, the damage was too severe, and they had to take it back. At this point, I had completely lost faith in Best Buy and decided to cancel my order entirely. Since February 2nd, my family had been without a stove, and after three failed deliveries, I had no reason to believe Best Buy would ever get it right. I went straight to the store and demanded a full refund. To make matters even worse, I opened a claim for the damage to my flooring, and it has yet to be resolved. I will continue to challenge this claim using my before-and-after photos. Best Buy’s customer service and delivery teams have gone completely downhill. The lack of accountability, the incompetence in handling appliances, and the damage to my home have left me beyond frustrated. I will never purchase another appliance from Best Buy again and am seriously considering closing my store credit card. Save yourself the stress and take your business elsewhere.

Excelente

I was surprised by how many of the employees greeted me and asked if I needed help. As a certified PC tech, I did not, however their friendly and helpful attitude was contagious. I had absolute respect for their above and beyond customer service. I read some 1 star reviews and have a difficult time understanding. I assume I may have been the luckiest customer there on that particular day and got the creme of the crop employees. Everybody I encountered was professional and helpful. Great store all around.

I wouldn't shop here if I could help it. They should wonder why there's 3 cars in the parking lot. Rude workers in the tech dept. Absolutely sticking to online. Sorry bestbuy but you lost me for good