Best Buy Whitehall

The people was very helpful what I needed

I called the store and listened to the AI Voice Mail tell me that they are not able to give me any information on Pokémon or magic the gathering cards. A woman answers and I say hey do you guys have any football cards in stock and she tells me that she’s not allowed to tell me if there’s any in stock or not it’s a hot commodity item and I have to drive to the store and I said it’s a 35 minute drive for me to get to the store. I don’t need to know how many you have in stock or even what brand you have I just wanna know if you have the sport football in store before I drive there. She tells me she cannot answer the question I get to the store the same person that answers the phone is sitting at the desk. We’re right behind them is all of the collectible cards and of course there’s no football. It would’ve been very nice to not waste my 35 minutes driving here and 35 minutes home if they would’ve just said no why have us announcement saying you can’t give information about Pokémon or magic the gathering and the employee decides to not tell anyone about any other sports. Terrible customer service.

Worst best buy I have ever shopped at... Sad when you go to a store knowing what you want and you can't even get any help. Getting the item out of a case. So you have to order the item online for pickup. At a different location.

Ordered an Arcam AVR11 open-box Excellent online. What arrived had a large scratch on the screen, was missing every single accessory, and came with no original packaging. That is not “Excellent” by Best Buy’s own standards. Called support, got case notes, then went to the store the same day because my system was already set up and waiting only on the receiver. The supervisor I spoke with was extremely rude and on a clear power trip. While I was still talking he just walked away and said “I’m done.” Store’s only options were return it or pay the difference for the new one in stock. No willingness to replace with available inventory at the price I already paid for the failed Excellent unit. I paid the difference under protest so I could finish my setup that day. Clear grading failure on their end combined with completely unprofessional behavior from the supervisor. Will be following up through other channels. Extremely disappointing experience on a high-ticket item.