Frequently Asked Questions About Best Buy Whitehall
How do I check product availability at the Whitehall Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Whitehall Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Whitehall stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Whitehall Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(4194 reviews)
rosemary l
October 05, 2025
2 out of 5
My pick up service was a bit strange ,I rold the rep I was there to pick up my item ,je said okay Ill be back have your information ready. He didnt return .
Response from Best Buy
October 05, 2025
Hello,
Thanks for sharing this about your recent visit. We get having someone say they'll be back to help you, and never show up again, isn't ideal. Please send a private message on one of our social media platforms, Facebook (https://bby.me/0fk3ll), Twitter/X (https://bby.me/pm4uev), or Instagram (https://bby.me/h0d8vk) and mention your "Google review #51958" so we can look into this further with you.
James B
October 04, 2025
1 out of 5
I asked the store manager Lauren a question and was very rude her solution was i could return the product and if I didn't like her answer call corporate she was horrible
Response from Best Buy
October 04, 2025
Hello James,
Thanks for reaching out and providing your feedback. We never want to hear that you were treated rudely and can understand your review. We would love to document your experience as and learn more about your interaction. To connect with a representative, you can contact us through social media, you can find us at a Social Media platform listed below and reference Google Review #51744 in a private message.
Facebook (https://bby.me/q6tqxz)
Twitter/X (https://bby.me/wet63h)
Instagram (https://bby.me/jxqz24)
Thanks,
John G
October 01, 2025
1 out of 5
Several employees socialize up front but when it’s time to check out, the employees stare at you like you’re an interruption of their day.
Response from Best Buy
October 01, 2025
Hi, John,
Thank you for sharing your experience in store. I can certainly understand that a possible meeting happening in the open can be difficult when customers need help. If you would like to share more on your experience at the Whitehall, PA Best Buy you can certainly reach out for support to any of our social media profiles below with Review 50473.
Facebook (https://bby.me/prfie4), Twitter/X (https://bby.me/uw7nrw), Instagram (https://bby.me/qbb0uy)
Kdoggieedog
September 29, 2025
5 out of 5
I didn't get what I wanted but definitely was satisfied with the sevice