Best Buy Whitehall

Ordered an Arcam AVR11 open-box Excellent online. What arrived had a large scratch on the screen, was missing every single accessory, and came with no original packaging. That is not “Excellent” by Best Buy’s own standards. Called support, got case notes, then went to the store the same day because my system was already set up and waiting only on the receiver. The supervisor I spoke with was extremely rude and on a clear power trip. While I was still talking he just walked away and said “I’m done.” Store’s only options were return it or pay the difference for the new one in stock. No willingness to replace with available inventory at the price I already paid for the failed Excellent unit. I paid the difference under protest so I could finish my setup that day. Clear grading failure on their end combined with completely unprofessional behavior from the supervisor. Will be following up through other channels. Extremely disappointing experience on a high-ticket item.

Today I went in to buy a laptop for school, and I was helped by a cashier named Michael, and he did an absolute great job but the entire time we were doing the transaction and we were discussing the laptop. His manager was just sitting on top of us, making me feel uncomfortable and staring at us the entire time we were doing the fee and working out the details I would give a five star rating, but because of the manager, I definitely didn’t have an absolute great experience.

Tienen todo lo que necesito.

Replaced my laptop under warranty with zero problems. Had cat 8 ethernet cable under $30. My girlfriends son loves Pokémon cards so that was a huge plus to grab while in the store.