Frequently Asked Questions About Best Buy Wilkes Barre
How do I check product availability at the Wilkes Barre Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Wilkes Barre Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Wilkes Barre stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Wilkes Barre Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(2654 reviews)
Adalberto P
March 06, 2026
5 out of 5
Exelente lugar
Tanya p
March 05, 2026
5 out of 5
Shawn James Liz and Jacob and Neil Were absolutely the best. My car locked with my keys in it an hour away from home when I was aiding my client. My cell phone was in the car and everyone absolutely was there to help by using the store phone and another one suggested if I had onstar . I wasn’t sure if I did but luckily I did have it .one of these guys said after the fact that he called his grandmother to see if I could use tripl A if it didn’t work out with o star. These people at Wilkes barre store deserve a raise and 20 stars.
Justin T
March 03, 2026
1 out of 5
Can't call and talk to a person in store transfers to some company that is ignorant and will not answer the questions I need answers for
Eddie G
March 02, 2026
1 out of 5
They make a big deal when you ask for a price match of $20, they say they don’t normally do it but then do it, a big joke.
Response from Best Buy
March 02, 2026
Hey there, Eddie,
We understand your concerns surrounding your recent attempt at a prize match. We would love to hear more about this and look into this further. Please send us a private message on Facebook (https://bby.me/38aqbh), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: ##124978".