Poor customer focus. Order online, I was advised it would be ready in an hour. After 90 minutes I went to the store and had to wait 20 minutes to receive the item.
They absolutely NAILED the Switch 2 launch! Walmart canceled my pre-order from April the day before launch. Never buy electronics from them.
Best Buy did a midnight launch (Which is insane in 2025). I was there 4 hours before. They had plenty of stock, great customer service, and a fantastic process that made it seem like they do it regularly. Just fantastic work all around.
I recently was shopping at Wilkes-Barre Best Buy. I was in the market for a microwave and after waiting for fifteen minutes, I walked out. I couldn't get help!