Poor customer service and lack of organizational staffing structure. They focus on the geek squad desk instead of the customers on the floor waiting for help to purchase things. When you complain they just say sorry “we can put you in a Que” when you were there before all the people that showed up in the line up front. Lost another sale to Amazon!
A fantastic place to buy high-quality electronics. The staff is very knowledgeable and helpful. If you want quality electronics with expert staff to help you with it, this is the place. Walmart is cheaper, sure. But, you get what you pay for with regards to overall product quality and support.
Took laptop in for minor problems. Explained their work and was done when promised