Frequently Asked Questions About Best Buy Wilkes Barre
How do I check product availability at the Wilkes Barre Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Wilkes Barre Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Wilkes Barre stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Wilkes Barre Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(2611 reviews)
Jillian L
November 05, 2025
1 out of 5
They are ridiculous. Never fixed my laptop and then when I came to pick it up, they made me
Wait after leaving several voice mails.
Dawn M
November 04, 2025
1 out of 5
When you call Best Buy at the Wilkes Barre store to schedule an appointment to have a computer wiped and you struggle to understand the person you called something NEEDS TO BE CHANGED!!!!!! You tell them what you need and you have to repeat it 10 times. It shouldn't take 10 minutes to make the appointment. Changes need to be made!!
Response from Best Buy
November 04, 2025
Hello, thank you for sharing your thoughts with us here. Being able to schedule a service is supposed to be quick and efficient. You should be able to schedule a reservation at the following link: https://bby.me/hv2pxw
If you should need further assistance please reach out to us on Facebook (https://bby.me/0gqssv), Twitter/X (https://bby.me/goknl1), or Instagram (https://bby.me/f0w0r9) with more information about your experience? Please begin your message with "This is regarding my Google Review #64531".
Norma W
October 31, 2025
4 out of 5
Used my reward certificate. So very happy with cost. Disappointed they did not have clothes steamers in store. Only online.
Andrew S
October 29, 2025
5 out of 5
Great to have a local electronic store . Good inventory of computers and printers especially if needing something in a pinch.