Best Buy Willow Grove

Matt Lyons is a “Top Notch” Best Buy Geek Squad employee in the Willow Grove, PA store. Recently, I was pressed into buying a new laptop – mine had crashed and was not able to be repaired. Matt was a great help getting my new laptop set up and running, which included transferring files and installing all the new software and even sharing with me a few points about how to care for my new equipment. He also helped my sister by updating her 8-year-old, still-working laptop, to “like-new” condition to keep her business operating a bit longer until she can buy a new one. That’s what Matt does – he goes above and beyond with his Customer Service! All-in-all, Matt is a pleasant, calm, very patient, personable, soft-spoken Agent who is extremely knowledgeable with all things “computer tech.” In our opinion, Matt is a vital asset to Best Buy! Thank you, Matt, for all your help! Marianne B. and Margaret G.

Would give 0 stars if possible. The return manager was so rude and angry. He completely dismissed my situation. I got a broken tv delivered and I returned it too late (not realizing that it was broken because I was waiting to open it when I made settlement which was last week). He got very angry and said he is taking my plates and has cameras. All because I wanted him to explain why I couldn’t return it. He is AWFUL! Older man with glasses

Great, found everything I needed quickly. Staff was wonderful

Awesome!